SP2

[Guest]

Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! I
can't get into my computer. I only have the wallpaper with nothing on it. I
need help asap. Thanks!

 

[Shenan Stanley]

Help! I just loaded SP2 on my Dell w/XP and now I don't have a
desktop!! I can't get into my computer. I only have the wallpaper
with nothing on it. I need help asap. Thanks!

Is it that way for *all users* and in safe mode?

Did you prepare for SP2 before installing it?
(Upgrade hardware drivers from each manufacturer, uninstall unused software,
update software you do utilize, scan for adware/spyware with several
different applications, do a full virus/trojan scan with an updated
antivirus application, CHKDSK and defragment your hard disk drive, back up
your important files/favorites/documents/emails/contacts...)

If you boot in safe mode - can you uninstall SP2 or roll back using System
Restore?

 

[Patrick Keenan]

Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!!
I
can't get into my computer. I only have the wallpaper with nothing on it.
I
need help asap. Thanks!

Try entering your account in Safe Mode, and also create another account and
try logging into that in regular mode. It's possible that your account has
been corrupted, and that you will need to migrate the data to a new one.

HTH
-pk

 

[Guest]

How do I get to Safe Mode whenb there is nothing on my screen? There is
absolutely nothing on my screen except the wallpaper.

 

[Daave]

How do I get to Safe Mode whenb there is nothing on my screen? There
is absolutely nothing on my screen except the wallpaper.

When you boot up your PC, press the F8 key repeatedly until you get the
screen that gives you the option of entering Safe Mode.

 

[Guest]

--
Rajesh Dudala MCDST
Subject Matter Expert
Platform: Windows XP
Microsoft TechSupport
India

 

[Guest]

--Hi,
On the blank desktop screen
check if we can open the task manager
use ctrl+alt+del keys together to open the task manager
on the task manager click on new task
in the create new task box
type explorer.exe
click ok and check if it makes any difference

if still we are on the blank desktop then
as other folks suggested try in safe mode

if works fine in safe mode then can create a new
userprofile

if issue still persits then need to perform system restore
Method 1: for system restore

while booting in to safe mode we will get aprompt to click
yes to proceed or click on no to perform system restore
pick no and perform system restore (sp2 would be uninstalled)

if cudnt access system restore then follow method2

Method 2: for system restore

open task manager
use ctrl+alt+del keys together to open the task manager
on the task manager click on new task
in the create new task box
type cmd.exe adn click ok
now on the black screen (CommandPrompt) type cd/ hit enter
now type cd windows/system32/restore and hit enter
now type rstrui.exe and hit enter
you will get system restore wizard
perform system restore

if issue persists then we need to go for repairing windows xp
let me know the status after you try these things ..
Take care ..
--
Rajesh Dudala MCDST
Subject Matter Expert
Platform: Windows XP
Microsoft TechSupport
India

 

[Plato]

Help! I just loaded SP2 on my Dell w/XP and now I don't have a desktop!! I
can't get into my computer. I only have the wallpaper with nothing on it. I
need help asap. Thanks!

In the future:

http://www.bootdisk.com/xptop20.htm#1

 

[Guest]

I got the safe mode version of my desktop to come up. What do I do now. My
Norton doesn't seem to be active, so I don't want to get on the internet on
that computer. I was able to open My Computer & Control Panel.

 

[Guest]

I am removing SP2 now. I will let you know if everything goes back to normal.

 

[Guest]

It's working beautifully! SP2 is gone and everything is working fine.
THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting down
when I go to some websites on the internet. The box comes up and says IE has
experienced a problem and needs to shut down... Here is the data I got from
the screen:
APPNAME IEEXPLORE.EXE
APPVER 7.0.5730.11
MODNAME NPPW.dll
MODVER 2006.1.0.54
OFFSET 000390f1
Sometimes it will let me stay on for a while and other times it will shut
me right down. I had IE6 and thought if I went to IE7 it would stop, but
it's still doing the same thing in IE7. Any ideas on what to try next? Also
it's saying my Windows Security Center is turned off. I don't know how that
happened or how to turn it back on. Thanks.

 

[Tom Willett]

IE 7 requires Windows XP Service Pack 2 in order to run and function. Now
that you've uninstalled SP2......

| It's working beautifully! SP2 is gone and everything is working fine.
| THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting
down
| when I go to some websites on the internet. The box comes up and says IE
has
| experienced a problem and needs to shut down... Here is the data I got
from
| the screen:
| APPNAME IEEXPLORE.EXE
| APPVER 7.0.5730.11
| MODNAME NPPW.dll
| MODVER 2006.1.0.54
| OFFSET 000390f1
| Sometimes it will let me stay on for a while and other times it will
shut
| me right down. I had IE6 and thought if I went to IE7 it would stop, but
| it's still doing the same thing in IE7. Any ideas on what to try next?
Also
| it's saying my Windows Security Center is turned off. I don't know how
that
| happened or how to turn it back on. Thanks.
|
|
|
| "Muss" wrote:
|
| > I am removing SP2 now. I will let you know if everything goes back to
normal.
| >
| > "Muss" wrote:
| >
| > > I got the safe mode version of my desktop to come up. What do I do
now. My
| > > Norton doesn't seem to be active, so I don't want to get on the
internet on
| > > that computer. I was able to open My Computer & Control Panel.
| > >
| > > "Rajesh Dudala" wrote:
| > >
| > > > --Hi,
| > > > On the blank desktop screen
| > > > check if we can open the task manager
| > > > use ctrl+alt+del keys together to open the task manager
| > > > on the task manager click on new task
| > > > in the create new task box
| > > > type explorer.exe
| > > > click ok and check if it makes any difference
| > > >
| > > > if still we are on the blank desktop then
| > > > as other folks suggested try in safe mode
| > > >
| > > > if works fine in safe mode then can create a new
| > > > userprofile
| > > >
| > > > if issue still persits then need to perform system restore
| > > > Method 1: for system restore
| > > >
| > > > while booting in to safe mode we will get aprompt to click
| > > > yes to proceed or click on no to perform system restore
| > > > pick no and perform system restore (sp2 would be uninstalled)
| > > >
| > > > if cudnt access system restore then follow method2
| > > >
| > > > Method 2: for system restore
| > > >
| > > > open task manager
| > > > use ctrl+alt+del keys together to open the task manager
| > > > on the task manager click on new task
| > > > in the create new task box
| > > > type cmd.exe adn click ok
| > > > now on the black screen (CommandPrompt) type cd/ hit enter
| > > > now type cd windows/system32/restore and hit enter
| > > > now type rstrui.exe and hit enter
| > > > you will get system restore wizard
| > > > perform system restore
| > > >
| > > > if issue persists then we need to go for repairing windows xp
| > > > let me know the status after you try these things ..
| > > > Take care ..
| > > > --
| > > > Rajesh Dudala MCDST
| > > > Subject Matter Expert
| > > > Platform: Windows XP
| > > > Microsoft TechSupport
| > > > India
| > > >
| > > >
| > > > >
| > > > > "Muss" wrote:
| > > > >
| > > > > > How do I get to Safe Mode whenb there is nothing on my screen?
There is
| > > > > > absolutely nothing on my screen except the wallpaper.
| > > > > >
| > > > > > "Patrick Keenan" wrote:
| > > > > >
| > > > > > > | > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't
have a desktop!!
| > > > > > > > I
| > > > > > > > can't get into my computer. I only have the wallpaper with
nothing on it.
| > > > > > > > I
| > > > > > > > need help asap. Thanks!
| > > > > > >
| > > > > > > Try entering your account in Safe Mode, and also create
another account and
| > > > > > > try logging into that in regular mode. It's possible that
your account has
| > > > > > > been corrupted, and that you will need to migrate the data to
a new one.
| > > > > > >
| > > > > > > HTH
| > > > > > > -pk
| > > > > > >
| > > > > > >
| > > > > > >

 

[Guest]

This computer has SP2. I had no problem putting it on my Gateway. This is
the computer that is having the IE problem, not the Dell.

 

[Guest]

Tried that. Can't find the one pertinent to this malfunction.

 

[Guest]

Hi,
try this knowledge base article
http://support.microsoft.com/kb/923737

--
Rajesh Dudala MCDST
Subject Matter Expert
Platform: Windows XP
Microsoft TechSupport
India

 

[mae]

Ask Norton :
my Windows Security Center is turned off.
NPPW.dll
--
mae

| It's working beautifully! SP2 is gone and everything is working fine.
| THANK YOU!!!Now, I have a problem on this computer. IE keeps shutting down
| when I go to some websites on the internet. The box comes up and says IE
has
| experienced a problem and needs to shut down... Here is the data I got from
| the screen:
| APPNAME IEEXPLORE.EXE
| APPVER 7.0.5730.11
| MODNAME NPPW.dll
| MODVER 2006.1.0.54
| OFFSET 000390f1
| Sometimes it will let me stay on for a while and other times it will shut
| me right down. I had IE6 and thought if I went to IE7 it would stop, but
| it's still doing the same thing in IE7. Any ideas on what to try next?
Also
| it's saying my Windows Security Center is turned off. I don't know how that
| happened or how to turn it back on. Thanks.
|
|
|
| "Muss" wrote:
|
| > I am removing SP2 now. I will let you know if everything goes back to
normal.
| >
| > "Muss" wrote:
| >
| > > I got the safe mode version of my desktop to come up. What do I do now.
My
| > > Norton doesn't seem to be active, so I don't want to get on the internet
on
| > > that computer. I was able to open My Computer & Control Panel.
| > >
| > > "Rajesh Dudala" wrote:
| > >
| > > > --Hi,
| > > > On the blank desktop screen
| > > > check if we can open the task manager
| > > > use ctrl+alt+del keys together to open the task manager
| > > > on the task manager click on new task
| > > > in the create new task box
| > > > type explorer.exe
| > > > click ok and check if it makes any difference
| > > >
| > > > if still we are on the blank desktop then
| > > > as other folks suggested try in safe mode
| > > >
| > > > if works fine in safe mode then can create a new
| > > > userprofile
| > > >
| > > > if issue still persits then need to perform system restore
| > > > Method 1: for system restore
| > > >
| > > > while booting in to safe mode we will get aprompt to click
| > > > yes to proceed or click on no to perform system restore
| > > > pick no and perform system restore (sp2 would be uninstalled)
| > > >
| > > > if cudnt access system restore then follow method2
| > > >
| > > > Method 2: for system restore
| > > >
| > > > open task manager
| > > > use ctrl+alt+del keys together to open the task manager
| > > > on the task manager click on new task
| > > > in the create new task box
| > > > type cmd.exe adn click ok
| > > > now on the black screen (CommandPrompt) type cd/ hit enter
| > > > now type cd windows/system32/restore and hit enter
| > > > now type rstrui.exe and hit enter
| > > > you will get system restore wizard
| > > > perform system restore
| > > >
| > > > if issue persists then we need to go for repairing windows xp
| > > > let me know the status after you try these things ..
| > > > Take care ..
| > > > --
| > > > Rajesh Dudala MCDST
| > > > Subject Matter Expert
| > > > Platform: Windows XP
| > > > Microsoft TechSupport
| > > > India
| > > >
| > > >
| > > > >
| > > > > "Muss" wrote:
| > > > >
| > > > > > How do I get to Safe Mode whenb there is nothing on my screen?
There is
| > > > > > absolutely nothing on my screen except the wallpaper.
| > > > > >
| > > > > > "Patrick Keenan" wrote:
| > > > > >
| > > > > > > | > > > > > > > Help! I just loaded SP2 on my Dell w/XP and now I don't have
a desktop!!
| > > > > > > > I
| > > > > > > > can't get into my computer. I only have the wallpaper with
nothing on it.
| > > > > > > > I
| > > > > > > > need help asap. Thanks!
| > > > > > >
| > > > > > > Try entering your account in Safe Mode, and also create another
account and
| > > > > > > try logging into that in regular mode. It's possible that your
account has
| > > > > > > been corrupted, and that you will need to migrate the data to a
new one.
| > > > > > >
| > > > > > > HTH
| > > > > > > -pk
| > > > > > >
| > > > > > >
| > > > > > >