SP2 killed my HP CD-writer 8210i


G

Guest

Hi,

My XP Pro upgrade to SP2 killed my HP CD-writer 8210i (internal IDE) drive.
Any suggestions? Thanks

Details…

XP v2002 SP2
DLA 4.6

My drive worked with XP without a problem until the installation of SP2, and
after a call to HP tech support, I purchased and installed an HP CD-Writer
Installation Disc for XP, but it still does not work. Drivers from MS are
newer than the HP XP Disc before I installed SP2.

Afterwards, I followed HP’s detailed instructions to remove/add
programs/auto and change the register keys, all without success. See attached.

I have tried many combinations of using/not-using/uninstalling/reinstalling
standard XP and DLA (now Sonic) writer software including looking for updated
drivers, but all have failed.

Any help would be appreciated.

Thanks

---------Attachment---------

From: HP CD Writer E-mail Support
[mailto:[email protected]]
Subject: RE: HP cd-writer plus 8210i e-mail support
Thank you for writing back.
I apologize for the previous email where I have provided
information on installing DLA software.
I should have provided installation instructions of simple backup
software.
Simple Backup:
1. After you have rebooted the system, open the folder where
HP_SimpleBackup_47w_enu.exe was saved and double-click it to launch
the HP Simple Backup-Installshield Wizard.
2. Follow the prompts on the screen to install the Simple Backup
software.
3. Reboot your system before using the software.
I also recommend to download DLA 4.6 software and check for the
functionality.
To download DLA v4.60 off the HP Web site, please go through the
information
given below.
NOTE: This software will not work with non-HP CD or DVD
recorders. This software should not be installed if a
different version of DLA is already installed. Installing
DLA may render that version unusable for use with other
recorders.

=== Before installing DLA ===
Please go through the following list of potential issues before
installing
DLA.
* Other CD and DVD recording software including Roxio's DirectCD,
Nero's InCD, among others, conflict with DLA.
* The Intel Application Accelerator conflicts with DLA. For further
information on the Intel Application Accelerator visit the Web site
given below:
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c0005
9875
WARNING: If DLA is installed into a computer containing these
applications, the computer may fail to restart after the
installation.
NOTE: Clicking the link may give an error indicating it is
invalid. If this occurs, copy the portion of the
address on the remaining line(s) and paste it at the end
of the address showing in your browser until the
complete address is displayed in the Address box.
Alternatives to installing DLA:
If there is concern over installing DLA, alternative options exist
for recording data to disc. Below are some of the options:
* Sonic's RecordNow:
RecordNow comes with the DVD Writer and has the ability to write
not only a more compatible data disc, but also can create audio
discs and make copies of discs.
* Windows XP Integrated CD Recording Software:
Windows XP includes an integrated recording package with the
ability to drag and drop files directly to the DVD drive. The
limitation of the integrated software is currently it does not
write to recordable DVD discs.
=== Downloading and installing DLA ===
Follow instructions below to download and install Sonic's DLA version
4.60.
1. Visit the FTP site below and save the file to the computer.
ftp://ftp.hp.com/pub/information_storage/software/HPDLA460.exe
2. Once fully downloaded, double-click the HPDLA460.exe file to start
the installation.
3. Follow the on-screen instructions to complete the install. This should
resolve the issue. If you need further assistance, please
reply
to this message and we will be happy to assist you further. Sincerely,
Jessica HP Total Care Our advice is strictly limited to the question(s) asked
and is based on
the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection
with
the use of this information. Always back up your data. For more
information, including technical information updates, please visit our
Web
site at http://www.hp.com/support.
Original Message Follows:
-------------------------
Thank you for your reply, but unfortunately, your suggestions did not
work.

I followed your steps, including your HP RecorderNow v3.5 (now VERITAS)
install and the version 3.1 later instructions conflict (see attached
last
paragraph --- RecordNow/DLA ).

Any other suggestions?

Thanks,
-----Original Message-----
From: HP CD Writer E-mail Support [mailto:[email protected]]
Sent: Friday, April 08, 2005 6:19 AM
Subject: RE: HP cd-writer plus 8210i e-mail support
Thank you for writing back.
I see that the issue still persist. I can understand how upsetting it
would
be if the issue takes long time to resolve. I appreciate your patience
for
performing the troubleshooting steps to resolve the issue. The solution
sent
previously works in most situations, but there are always exceptions.
Let
me suggest another approach. We will once again try to resolve this
issue
step by step by performing the following: 1. Uninstalling all the CD
writing
software. 2. Cleaning the registry by running the registry utility. 3.
Installing the present Operating system compatible software . step 1: To
resolve the issue, please follow the below steps: 1. Click on start menu and
select control panel. 2. In the control panel,double click on the system icon
and select the hardware tab. 3. In hardware,click on the device
manager
and select the CD-writer and click the plus sign. 4. After that, right
click
on the CD-writer and select uninstall option. 5. After uninstalling the
CD-writer restart the computer. step 2: After that, please follow the
below
steps to uninstall the software: 1. Click on start menu and select
control
panel. 2. In the control panel,double click on the Add/Remove programs
icon
and
select the HP writing software and also uninstall any third-party
burning software like Nero etc.
3. Click on remove button to uninstall.
step 3:
When we uninstall the software, some of the uninstalled entries will
remain
in the registry, These entries will create conflicts with the existing
software. These uninstalled entries must be deleted from the registry.
Please download and install the below Registry Cleaner utility to delete the
uninstalled entries: http://www.registry-clean.com/ After installing the
utility, please run it to clean the registry. step 4: Please download
the
free downloadable software from the below websites. Recordnow CD
mastering
software: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en
<http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&o
s=22
8&product=59443&lang=en&cc=us&softwareitem=cd-3961-2>
&lc=en&os=228&product=59443&lang=en&cc=us&softwareitem=cd-3961-2
HP Simple backup software:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en
<http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?dlc=en&lc=en&o
s=22
8&product=59443&lang=en&cc=us&softwareitem=co616en>
&lc=en&os=228&product=59443&lang=en&cc=us&softwareitem=co616en
Step 5:
Install the downloaded software: =================================
RecordNow:
1. Open the folder where recordnow_ver35b_enu.exe was saved and
double-click it to launch the HP RecordNow-Installshield Wizard. 2.
Follow the prompts on the screen to install the RecordNow
software.
3. Reboot your system before using the software.
DLA:
1. After you have rebooted the system, open the folder where
dla_ver31_enu.exe was saved and double-click it to launch the
HP DLA-Installshield Wizard.
2. Follow the prompts on the screen to install the DLA software. 3.
Reboot
your system before using the software.
This should resolve the issue. Please get back to us with the result's
of
the above troubleshooting step's if the issue persist, we will be glad
to
assist you further. It's our goal to provide an efficient and quick
response
to resolve your issue I want to assure you that we at HP total care will
help you and guide you till your issue is resolved. Sincerely, Jessica
HP
Total Care You may receive an e-mail survey regarding your e-mail
support
experience. We would appreciate your feedback which will encourage our
technicians to meet and exceed your expectations.
Our advice is strictly limited to the question(s) asked and is based on
the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection
with
the use of this information. Always back up your data. For more
information, including technical information updates, please visit our
Web
site at http://www.hp.com/support.
Original Message Follows:
-------------------------
Thank you for the suggestions, but they did not work.
I followed your attached instructions and using the original CD (picture
attached), my XP SP2 system reported that the "install assistant could
not
find a suitable IDE controller for the HP CD-Writer plus" and
afterwards, I
attempted to install your software and received a message that the
software
was not compatible with XP. Please note that everything worked until I
installed SP2. Afterwards, I can not uninstall your Adaptec DirectCD and Easy
CD Creator software (i.e., every option is grayed out), and XP
reports
that it is ROXIO software and it does not work with XP. Your telephone
tech
people recommended that I purchase (I did) an upgraded software & driver CD
(dated January 2002) to replace my newer (July
2002)
drivers and it does not work.
Again, my CD-Writer 8210i worked before I installed SP2 onto my XP
machine,
and according to your
<http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us
<http://h10025.www1.hp.com/ewfrf/wc/genericDocument?cc=us&docname=lpg402&docname=lpg402
01&l
c=en> web site, it should works with XP.
Any other suggestions?
HP CD-Writer plus 8210i - Thanks-----Original Message-----
From: HP CD Writer E-mail Support [mailto:[email protected]]
Sent: Tuesday, March 29, 2005 12:07 PM
Subject: Re: HP cd-writer plus 8210i e-mail support
(KMM7350960V15985L0KM)
Thank you for contacting HP Total Care.
I understand that you are experiencing a issue while burning discs and
accessing previous burned discs. This sort of issue can occur due to
various
reasons. To identify the exact cause and troubleshoot the issue please
follow the troubleshooting steps below : Uninstall all the CD writing
software that you are using from your computer from add/remove programs.
1.Click start. 2.Click on settings. 3.Double-Click on Add/Remove
programs.
4.Select the program in the list. 5.Click on Change/Remove programs.
Restart
the system once you have uninstalled. After uninstalling the software
some
of the registry entries should be removed to remove please download the
following utility from non HP web site : http://www.registry-clean.com/
NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
After installing the above utility, please run it to clean the registry. ===
Replace Existing Driver === 1. Click Start and select Control Panel.
2. Double-click the system icon. If the System icon is not found
directly under Control Panel, click the Performance and Maintenance
icon and then click the System icon.
3. The System properties Window opens. You can open the System
Properties window directly by pressing the Windows key and
Pause/Break key simultaneously.
4. Click the Hardware tab and then click the Device Manager button. 5.
Click the plus (+) sign next to the DVD/CD-ROM drives Device. 6.
Right-click
the driver listed under this Category and select
Uninstall. In the Confirm Device Removal dialog box, click OK. 7.
Repeat step 6 until all entries under the device category are
deleted.
8. Restart the computer.
*Reset The BIOS:
================
* First we ensure that CD/DVD drive is detected by system BIOS, we
simply
reset the BIOS, while will detect all the drives attached to system. To
reset the computer to its default BIOS settings, perform the following
steps: 1. Restart the computer. 2. Press F10 key during Startup. 3.
Select English for language. 4. Select "Set Defaults and Exit." The
BIOS of
the computer will be set to default. When an incorrect CD-ROM device
driver
is installed, the CD-ROM drive, the DVD-ROM drive, or CD-ROM R/W drive
may
not appear in the My Computer window. Question marks may also appear on the
devices that are listed under CD-ROM drives in Device Manager. You can
resolve the problem by backing up the registry and then deleting
UpperFilter
and LowerFilter registry keys, and by replacing the existing device
drivers.
=== Backing Up Registry and Registry Key ===
CAUTION: The registry contains critical information and a
registry backup is essential. An incorrect registry
entry may cause serious system problems or prevent the
computer from starting. You will not be warned of any
incorrect registry entries. If the registry is not
backed up, the only way to recover the system is to
reinstall the operating system. Do not double-click the
Backup.reg file on the desktop unless you intend to undo
the changes you are making to the registry.
1. Click Start and select Run.
2. Type Regedit in the Open field and click OK.
3. Click "File" in the menu.
4. Click "Export" from the drop-down menu.
5. Click the down arrow beside "Save In" and select Local Disk(C:). 6.
Type
Backup.reg in the File Name field. 7. Click Save. === Deleting
UpperFilter
and LowerFilter Registry Keys === 1. Click Start and click
Run.
2. In the Open box, type regedit and click OK. 3. Click the plus (+)
sign
beside HKEY_LOCAL_MACHINE. 4. Click the plus (+) sign beside System. 5.
Click the plus (+) sign beside Current Control Set. 6. Click the plus
(+)
sign beside Control. 7. Click the plus (+) sign beside Class. 8.
Locate
the {4d36e965-e325-11ce-bfc1-08002be10318} key and click it. 9. On the
File
menu, click Export. 10. In the File name box, type savedkey and click
Save.
It is better
to save the "savedkey" to the desktop.
11. Click the REG_MULTI_SZ data type UpperFilters (found in right
window pane) and then click Delete on the Edit menu.
12. When you are prompted to confirm the deletion, click Yes.
NOTE: If this data type is missing, continue to the next
method.
13. Click the REG_MULTI_SZ data type LowerFilters (found in right
window pane) and click Delete on the Edit menu.
14. When you are prompted to confirm the deletion, click Yes. 15. Quit
the
Registry Editor and restart the computer. OR If you are uncomfortable
editing the registry I recommend you to download a utility that automatically
restores your dvd-drive: http://www.dougknox.com/xp/utils/XP_CD-DVD-Fix.zip
NOTE: The URL above will take you to a non HP Web site. HP does
not control and is not responsible for information outside
of the HP Web site.
Download XP_CD-DVD-Fix.zip and save this file to your hard drive.
Navigate
to where you saved it and double click the file to extract the contents.
Locate the EXE file you extracted and double click it. A confirmation dialog
will appear when the script is done. You may need to reboot for
the
change to take effect. This utility is only intended for WindowsR XP.
You
may need Administrator level access to use this utility. If you do not
have
Administrator level access, the program will say it is finished, but
will
not have made any changes. I also recommend you to disable IMAPI. IMAPI
is
an application included with XP that allows you to drag and drop files
onto
a CD/DVD writer from Explorer and it will queue up the operation until
you're ready to write the CD. Unfortunately, it can interfere with
other
writing programs like Nero or RecordNow, so it's best to disable it.
You
can tell if its running by looking in the Task Manager for a process
called
imapi.exe.
To turn off IMAPI please follow the steps below :
1.Click on start
2.Click on Settings
3.Click on control panel.
4.click on Adminstrative Tools
5.Click on services,
6.Scroll down to "IMAPI CD_Burning COM Service" doulble click on it
check to see if you are in General Tab, and then scroll the "startup
Type"
to "Disabled", and click on apply. Once you have followed the above
steps
now install the software which is bundled with the drive and please do
not
install third party software like Nero or Roxio, which may create any
conflicts with existing software. Once you have performed the above
steps
now visit the following HP web site to download the software :
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID
=12469
<http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pna
meOI D=12469&locale=en_US&taskId=135&prodTypeId=12169&prodSeriesId=34370&swEn
vOID
=228> &locale=en_US&taskId=135&prodTypeId=12169&prodSeriesId=34370&swEnvOID=22
8
Download the software from above web site and install the software. This
should resolve the issue. If issue still persist then please get back to me
with updated status. I will be glad to assist you further as it is
important
for me to provide you with appropriate solution. Sincerely, Scott HP
Total
Care Our advice is strictly limited to the question(s) asked and is
based on
the
information provided to us. HP does not assume any responsibility or
liability for the advice given and shall not be liable for any direct,
indirect, special, incidental or consequential damages in connection
with
the use of this information. Always back up your data. For more
information, including technical information updates, please visit our
Web
site at http://www.hp.com/support. Original Message Follows:
-------------------------
hp e-mail support
webform_submit_time : Tue Mar 29 11:37:06 EST 2005
webform_url : http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us
<http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us
<http://wwemail.support.hp.com/fd2/EmailForm?countrycode=us&langcode=en&&langcode=en&
sni=
hpcd-write10788> &langcode=en&sni=hpcd-write10788
remote_host : wwemail.support.hp.com
language : English [en]
template : hpq_cddvd
product_name : HP cd-writer plus 8210i
first_name : XXXX
last_name : YYYYY
email_address :
phone_number :
country_areacode : 11
country : United States of America [US]
problem_area : hardware
purchase_date : May/2002
operating_system : Microsoft Windows XP
cd_type :
dvd_question :
error_message :
problem_description : Everything worked before --- but after upgrading
to
Win XP Pro SP2, my 8210i CD-Writer+ no longer works. When I insert an
existing photo CD (which I burned previously) or a blank CD (which is
ready
for burning), the drive blinks green for about 5 minutes and then blinks
red. System properties recognize the drive, and I have uninstalled and
reinstalled the drivers without success. Any suggestions? Thanks,
trouble_shooting : I telephoned your help desk and was asked to buy a
replacement software CD (I have the original). setting_changes : Installation
of SP2 on my Win XP Pro system. tech_skill : select
[ Attachment 1.3 Type: image/jpeg]
[ Attachment 1.4 Type: message/rfc822]
[ Attachment 1.3 Type: text/plain]
 
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B

ByTor

(e-mail address removed), =?Utf-8?B?RnJhbg==?= says...
Hi,

My XP Pro upgrade to SP2 killed my HP CD-writer 8210i (internal IDE) drive.
Any suggestions? Thanks

Detailsâ¤=3F

XP v2002 SP2
DLA 4.6

My drive worked with XP without a problem until the installation of SP2, and
after a call to HP tech support, I purchased and installed an HP CD-Writer
Installation Disc for XP, but it still does not work. Drivers from MS are
newer than the HP XP Disc before I installed SP2.

Afterwards, I followed HPâ¤=3Fs detailed instructions to remove/add
programs/auto and change the register keys, all without success. See attached.

I have tried many combinations of using/not-using/uninstalling/reinstalling
standard XP and DLA (now Sonic) writer software including looking for updated
drivers, but all have failed.

Any help would be appreciated.

Thanks

Amazing, all that support & no solution......Do yourself a favor, get
rid of the HP crap, Roxio sucks, Sonic sucks also, and use
Nero..............First though, check your ASPI drivers, make sure they
are installed properly and you have the latest........The "ASPI
Checker" will verify install............

Go here:

http://aspi.radified.com/

Good Luck......I would hope it's a simple problem like your ASPI.
 
L

Leythos

Hi,

My XP Pro upgrade to SP2 killed my HP CD-writer 8210i (internal IDE)
drive. Any suggestions? Thanks

Details…

XP v2002 SP2
DLA 4.6

My drive worked with XP without a problem until the installation of SP2,
and after a call to HP tech support, I purchased and installed an HP
CD-Writer Installation Disc for XP, but it still does not work. Drivers
from MS are newer than the HP XP Disc before I installed SP2.

Afterwards, I followed HP’s detailed instructions to remove/add
programs/auto and change the register keys, all without success. See
attached.

I have tried many combinations of
using/not-using/uninstalling/reinstalling standard XP and DLA (now
Sonic) writer software including looking for updated drivers, but all
have failed.

Any help would be appreciated.
[snip]

So, you really meant to post that "SP2 broke my recording software". Your
drive was not damaged by SP2, just the software that interfaces with it
was not SP2 certified.

Get software that specifically states it works with Windows XP Sp2 and
you'll be fine.

Next time, don't install updates/service packs until you check the vendors
pages to make sure things will work with each other.
 
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R

Ron Martell

Fran said:
Hi,

My XP Pro upgrade to SP2 killed my HP CD-writer 8210i (internal IDE) drive.
Any suggestions? Thanks

Details…

XP v2002 SP2
DLA 4.6

My drive worked with XP without a problem until the installation of SP2, and
after a call to HP tech support, I purchased and installed an HP CD-Writer
Installation Disc for XP, but it still does not work. Drivers from MS are
newer than the HP XP Disc before I installed SP2.

Afterwards, I followed HP’s detailed instructions to remove/add
programs/auto and change the register keys, all without success. See attached.

I have tried many combinations of using/not-using/uninstalling/reinstalling
standard XP and DLA (now Sonic) writer software including looking for updated
drivers, but all have failed.

Any help would be appreciated.

Thanks

Try a different CD writing program, such as Cheetah from
http://www.cheetahburner.com which has a free trial period.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

In memory of a dear friend Alex Nichol MVP
http://aumha.org/alex.htm
 

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