SP2 installed... now cannot right click on icons

[Calvin Hobbes]

I just updated to SP2 and now when I try to right click on
any of the desktop icons I get an error box
titled "explorer.exe - Application Error" that states: The
instruction at "0x006f0068" referenced memory
at "0xffffffff". The memory could not be "read". Click
on OK to terminate the program. Click on CANCEL to debug
the program.

Then another window pops up sometimes: "explorer.exe -
Application Error" The exception unknown software
exception (0xc0150010) occurred in the application at
location 0x7c9433454. Click on OK to terminate the
program. Click on CANCEL to debug the program.

The numbers are different each time I try to right click.
Any ideas?

 

[Rock]

I just updated to SP2 and now when I try to right click on
any of the desktop icons I get an error box
titled "explorer.exe - Application Error" that states: The
instruction at "0x006f0068" referenced memory
at "0xffffffff". The memory could not be "read". Click
on OK to terminate the program. Click on CANCEL to debug
the program.

Then another window pops up sometimes: "explorer.exe -
Application Error" The exception unknown software
exception (0xc0150010) occurred in the application at
location 0x7c9433454. Click on OK to terminate the
program. Click on CANCEL to debug the program.

The numbers are different each time I try to right click.
Any ideas?

Do you have DivX 5.2 installed? This problem is associated with a
context menu handler for this program which you can remove. See this link:
Right click causes an error and crashes Explorer.exe after installing
Windows XP SP2
http://www.winxptutor.com/sp2/divxcrash.htm

 

[PA Bear]

Dealing with Trojans & Hijackware

A. Trojans

1. Check in at Windows Update and install all critical updates & reboot.

2. Download and run Stinger (http://vil.nai.com/vil/stinger/); then...

3. Update your virus definitions, enable Show Hidden Files
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2002092715262339)
and then run a full system scan in Safe Mode
(http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001052409420406)
with nothing else running in background. Note the files identified and
removed then find the corresponding page for the file at your AV maker's
online support pages (e.g.,
http://securityresponse.symantec.com/avcenter/venc/data/adware.winfavorites.html)
and follow *all* Removal steps, including editing the Registry if directed.

WinXP Only (WinME similar): If this scan finds anything, create a new
Restore Point then:

Disk Cleanup > More options > Delete all but the most recent Restore
Point.

B. Hijackware

Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/Darnit.htm

CoolWebSearch Chronicles
http://www.spywareinfo.com/~merijn/cwschronicles.html

Run these tools in the following order with nothing else running in
background:

1. CWShredder v1.59.1 (no updates available currently; fix all found)

2. Ad-Aware SE (reconfigure per Post #2 in
http://aumha.org/forum/viewtopic.php?t=5877; fix all found)

3. Spybot (RTFM but generally fix everything in red)

Important: You must seek updates for Ad-Aware, Spybot, etc., before each and
every use, even "right out of the box". But even they can't catch
everything, 24/7. When all else fails, HijackThis
(http://forum.aumha.org/downloads/hijackthis.zip) is the preferred tool to
use. It will help you to both identify and remove any hijackware/spyware.
**Post your files to http://forums.spywareinfo.com/ or
http://forum.aumha.org/viewforum.php?f=30 for expert analysis, not here.**

[Alternate download pages for many of the above tools may be found at
http://aumha.org/a/parasite.htm.]

So How Did I Get Infected Anyway?
http://boards.cexx.org/viewtopic.php?t=957

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE), AH-VSOP

Are You Ready for WinXP SP2?
http://www.microsoft.com/athome/security/protect/default.aspx

WinXP SP2 Release Notes
http://support.microsoft.com/default.aspx?scid=kb;en-us;835935

AumHa Forums
http://forum.aumha.org

 

[PA Bear]

*Possibly* related: http://forum.aumha.org/viewtopic.php?t=7307

 

[Calvin Hobbes]

I tried to do several 'fixes' from various sites but none
worked or were allowed without crashing. I tried to
download a file but could not save it to a folder without
crashing. I've uninstalled SP2 for the time being until I
can find a viable workaround.