sp2 install fails

  • Thread starter Thread starter JS
  • Start date Start date
J

JS

We have 3 xp pro systems where the sp2 install fails no matter what we do.

We keep getting a very tiny error box with an oh-so-informative message that
says somthing like "Error - SP2 installation failed."

-Tried internet install, normal mode.
-Tried internet install, safe mode.
-Tried full 270 meg install, normal mode.
-Tried full 270 meg install, safe mode.

If it were one system, I'd just reformat, but three? We've cleaned all the
run keys, done full virus scans, adware, spyware, etc, etc...

Anyone have any thoughts or suggestions?

Thanks in advance,
JS
 
Hello JS,
Look at the svcpack.log file towards the end of the log file for error
messages.
There should be some indications in that file as to why it's failing
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
 
Hi Darrell,

Thanks for that!

I'm still investigating online, but in case you have any insight here's a
snip of the last few entries from the svcpack.log. I'm pressuming it's the
"353.048: DoInstallation: Failed to unregistering spuninst.exe for
recovery" part, but I have no idea what that is yet.

Thanks again,
JS

325.328: AnalyzePhaseOne: used 259894 ticks
325.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
325.328: AnalyzeComponents: Hotpatching is disabled.
325.328: FindFirstFile c:\winnt\$hf_mig$\*.*
327.741: AnalyzePhaseTwo used 1662 ticks
327.751: AnalyzePhaseThree used 0 ticks
327.751: AnalyzePhaseFive used 0 ticks
327.801: AnalyzePhaseSix used 50 ticks
334.561: Trying CheckVLKForBlock again
335.533: Error: CheckVLKForBlock failed
335.533: Inventory complete: ReturnStatus=536741199, 291349 ticks
335.533: Num Ticks for invent : 291349
353.048: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
353.048: DoInstallation: Failed to unregistering spuninst.exe for recovery.
353.118: An internal error occurred.
1209.299: Message displayed to the user: An internal error occurred.
1209.299: User Input: OK
1209.329: Service Pack 2 installation did not complete.
1210.851: Message displayed to the user: Service Pack 2 installation did not
complete.
1210.851: User Input: OK
1210.851: Update.exe extended error code = 0x1ffe054f
1210.851: Update.exe return code was masked to 0x643 for MSI custom action
compliance.








"Darrell Gorter[MSFT]" said:
Hello JS,
Look at the svcpack.log file towards the end of the log file for error
messages.
There should be some indications in that file as to why it's failing
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
Subject: sp2 install fails
Date: Wed, 18 May 2005 12:29:57 -0500
Lines: 20
X-Priority: 3
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We have 3 xp pro systems where the sp2 install fails no matter what we do.

We keep getting a very tiny error box with an oh-so-informative message that
says somthing like "Error - SP2 installation failed."

-Tried internet install, normal mode.
-Tried internet install, safe mode.
-Tried full 270 meg install, normal mode.
-Tried full 270 meg install, safe mode.

If it were one system, I'd just reformat, but three? We've cleaned all the
run keys, done full virus scans, adware, spyware, etc, etc...

Anyone have any thoughts or suggestions?

Thanks in advance,
JS
Click to expand...
Click to expand...
 
Note - upon a little googleing I found a MSKB article that discusses reg
keys with incorrect permissions. I will attempt that, but with all three
systems I tried both as Domain Admin and as local machine Admin. Wouldn't
both of those accounts have full permissions on all reg keys?

-JS



JS said:
Hi Darrell,

Thanks for that!

I'm still investigating online, but in case you have any insight here's a
snip of the last few entries from the svcpack.log. I'm pressuming it's the
"353.048: DoInstallation: Failed to unregistering spuninst.exe for
recovery" part, but I have no idea what that is yet.

Thanks again,
JS

325.328: AnalyzePhaseOne: used 259894 ticks
325.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
325.328: AnalyzeComponents: Hotpatching is disabled.
325.328: FindFirstFile c:\winnt\$hf_mig$\*.*
327.741: AnalyzePhaseTwo used 1662 ticks
327.751: AnalyzePhaseThree used 0 ticks
327.751: AnalyzePhaseFive used 0 ticks
327.801: AnalyzePhaseSix used 50 ticks
334.561: Trying CheckVLKForBlock again
335.533: Error: CheckVLKForBlock failed
335.533: Inventory complete: ReturnStatus=536741199, 291349 ticks
335.533: Num Ticks for invent : 291349
353.048: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
353.048: DoInstallation: Failed to unregistering spuninst.exe for recovery.
353.118: An internal error occurred.
1209.299: Message displayed to the user: An internal error occurred.
1209.299: User Input: OK
1209.329: Service Pack 2 installation did not complete.
1210.851: Message displayed to the user: Service Pack 2 installation did not
complete.
1210.851: User Input: OK
1210.851: Update.exe extended error code = 0x1ffe054f
1210.851: Update.exe return code was masked to 0x643 for MSI custom action
compliance.








"Darrell Gorter[MSFT]" said:
Hello JS,
Look at the svcpack.log file towards the end of the log file for error
messages.
There should be some indications in that file as to why it's failing
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
Subject: sp2 install fails
Date: Wed, 18 May 2005 12:29:57 -0500
Lines: 20
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.setup_deployment
NNTP-Posting-Host: 209.168.198.83
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.setup_deployment:31399
X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment

We have 3 xp pro systems where the sp2 install fails no matter what we do.

We keep getting a very tiny error box with an oh-so-informative message that
says somthing like "Error - SP2 installation failed."

-Tried internet install, normal mode.
-Tried internet install, safe mode.
-Tried full 270 meg install, normal mode.
-Tried full 270 meg install, safe mode.

If it were one system, I'd just reformat, but three? We've cleaned all the
run keys, done full virus scans, adware, spyware, etc, etc...

Anyone have any thoughts or suggestions?

Thanks in advance,
JS
Click to expand...
Click to expand...
Click to expand...
 
Hello JS,
Reg keys is what I am finding as well. However which regkeys is the
question, it always appears to be different ones.
Administrator(s) does not have full access to all keys. The admin accounts
could be removed(or access is denied to administrators) or it key could
require system only permissions.
So people have resolved this by using secedit and setting the system back
to system defaults.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
References: <[email protected]>
Click to expand...
Subject: Re: sp2 install fails
Date: Wed, 18 May 2005 14:24:04 -0500
Lines: 116
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.setup_deployment
NNTP-Posting-Host: 209.168.198.83
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.setup_deployment:31406
X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment

Note - upon a little googleing I found a MSKB article that discusses reg
keys with incorrect permissions. I will attempt that, but with all three
systems I tried both as Domain Admin and as local machine Admin. Wouldn't
both of those accounts have full permissions on all reg keys?

-JS



JS said:
Hi Darrell,

Thanks for that!

I'm still investigating online, but in case you have any insight here's a
snip of the last few entries from the svcpack.log. I'm pressuming it's the
"353.048: DoInstallation: Failed to unregistering spuninst.exe for
recovery" part, but I have no idea what that is yet.

Thanks again,
JS

325.328: AnalyzePhaseOne: used 259894 ticks
325.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
325.328: AnalyzeComponents: Hotpatching is disabled.
325.328: FindFirstFile c:\winnt\$hf_mig$\*.*
327.741: AnalyzePhaseTwo used 1662 ticks
327.751: AnalyzePhaseThree used 0 ticks
327.751: AnalyzePhaseFive used 0 ticks
327.801: AnalyzePhaseSix used 50 ticks
334.561: Trying CheckVLKForBlock again
335.533: Error: CheckVLKForBlock failed
335.533: Inventory complete: ReturnStatus=536741199, 291349 ticks
335.533: Num Ticks for invent : 291349
353.048: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
353.048: DoInstallation: Failed to unregistering spuninst.exe for recovery.
353.118: An internal error occurred.
1209.299: Message displayed to the user: An internal error occurred.
1209.299: User Input: OK
1209.329: Service Pack 2 installation did not complete.
1210.851: Message displayed to the user: Service Pack 2 installation did not
complete.
1210.851: User Input: OK
1210.851: Update.exe extended error code = 0x1ffe054f
1210.851: Update.exe return code was masked to 0x643 for MSI custom action
compliance.








"Darrell Gorter[MSFT]" said:
Hello JS,
Look at the svcpack.log file towards the end of the log file for error
messages.
There should be some indications in that file as to why it's failing
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
Subject: sp2 install fails
Date: Wed, 18 May 2005 12:29:57 -0500
Lines: 20
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.setup_deployment
NNTP-Posting-Host: 209.168.198.83
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.setup_deployment:31399
X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment

We have 3 xp pro systems where the sp2 install fails no matter what we do.

We keep getting a very tiny error box with an oh-so-informative message
that
says somthing like "Error - SP2 installation failed."

-Tried internet install, normal mode.
-Tried internet install, safe mode.
-Tried full 270 meg install, normal mode.
-Tried full 270 meg install, safe mode.

If it were one system, I'd just reformat, but three? We've cleaned
Click to expand...
all
the
run keys, done full virus scans, adware, spyware, etc, etc...

Anyone have any thoughts or suggestions?

Thanks in advance,
JS
Click to expand...
Click to expand...
Click to expand...
 
"Darrell Gorter[MSFT]" said:
Hello JS,
Look at the svcpack.log file towards the end of the log file for error
messages.
There should be some indications in that file as to why it's failing
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
Subject: sp2 install fails
Date: Wed, 18 May 2005 12:29:57 -0500
Lines: 20
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.setup_deployment
NNTP-Posting-Host: 209.168.198.83
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.setup_deployment:31399
X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment

We have 3 xp pro systems where the sp2 install fails no matter what we do.

We keep getting a very tiny error box with an oh-so-informative message that
says somthing like "Error - SP2 installation failed."

-Tried internet install, normal mode.
-Tried internet install, safe mode.
-Tried full 270 meg install, normal mode.
-Tried full 270 meg install, safe mode.

If it were one system, I'd just reformat, but three? We've cleaned all the
run keys, done full virus scans, adware, spyware, etc, etc...

Anyone have any thoughts or suggestions?

Thanks in advance,
JS
Click to expand...
Click to expand...
 
Hi Darrell,

Upon investigation of setupapi.log it appears that many many many keys - on
the order of 100 or so - are flagged with an "access denied" entry. I
checked the permissions on a few random keys and the permissions look fine
(full permissions for local and domain admins) so I'm still confused as to
why the sp2 setup can't access those keys. Any thoughts?

I'm investigating the secedit option, but I'm not familiar with it yet. It
says I can apply a stored template (to set back to defaults like you said)
but where do I find the "system default" template?

Thanks again for your help.
-JS





"Darrell Gorter[MSFT]" said:
Hello JS,
Reg keys is what I am finding as well. However which regkeys is the
question, it always appears to be different ones.
Administrator(s) does not have full access to all keys. The admin accounts
could be removed(or access is denied to administrators) or it key could
require system only permissions.
So people have resolved this by using secedit and setting the system back
to system defaults.
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
References: <[email protected]>
Click to expand...
Subject: Re: sp2 install fails
Date: Wed, 18 May 2005 14:24:04 -0500
Lines: 116
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.setup_deployment
NNTP-Posting-Host: 209.168.198.83
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP15.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl microsoft.public.windowsxp.setup_deployment:31406
X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment

Note - upon a little googleing I found a MSKB article that discusses reg
keys with incorrect permissions. I will attempt that, but with all three
systems I tried both as Domain Admin and as local machine Admin. Wouldn't
both of those accounts have full permissions on all reg keys?

-JS



JS said:
Hi Darrell,

Thanks for that!

I'm still investigating online, but in case you have any insight here's a
snip of the last few entries from the svcpack.log. I'm pressuming it's the
"353.048: DoInstallation: Failed to unregistering spuninst.exe for
recovery" part, but I have no idea what that is yet.

Thanks again,
JS

325.328: AnalyzePhaseOne: used 259894 ticks
325.328: AnalyzeComponents: Hotpatch analysis disabled; skipping.
325.328: AnalyzeComponents: Hotpatching is disabled.
325.328: FindFirstFile c:\winnt\$hf_mig$\*.*
327.741: AnalyzePhaseTwo used 1662 ticks
327.751: AnalyzePhaseThree used 0 ticks
327.751: AnalyzePhaseFive used 0 ticks
327.801: AnalyzePhaseSix used 50 ticks
334.561: Trying CheckVLKForBlock again
335.533: Error: CheckVLKForBlock failed
335.533: Inventory complete: ReturnStatus=536741199, 291349 ticks
335.533: Num Ticks for invent : 291349
353.048: UnRegisterSpuninstForRecovery, failed to delete SpRecoverCmdLine
value, error 0x2
353.048: DoInstallation: Failed to unregistering spuninst.exe for recovery.
353.118: An internal error occurred.
1209.299: Message displayed to the user: An internal error occurred.
1209.299: User Input: OK
1209.329: Service Pack 2 installation did not complete.
1210.851: Message displayed to the user: Service Pack 2 installation
Click to expand...
did
not
complete.
1210.851: User Input: OK
1210.851: Update.exe extended error code = 0x1ffe054f
1210.851: Update.exe return code was masked to 0x643 for MSI custom action
compliance.








Hello JS,
Look at the svcpack.log file towards the end of the log file for error
messages.
There should be some indications in that file as to why it's failing
Thanks,
Darrell Gorter[MSFT]

This posting is provided "AS IS" with no warranties, and confers no rights
--------------------
From: "JS" <[email protected]>
Subject: sp2 install fails
Date: Wed, 18 May 2005 12:29:57 -0500
Lines: 20
X-Priority: 3
X-MSMail-Priority: Normal
X-Newsreader: Microsoft Outlook Express 6.00.2800.1437
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2800.1441
Message-ID: <[email protected]>
Newsgroups: microsoft.public.windowsxp.setup_deployment
NNTP-Posting-Host: 209.168.198.83
Path: TK2MSFTNGXA01.phx.gbl!TK2MSFTNGP08.phx.gbl!TK2MSFTNGP10.phx.gbl
Xref: TK2MSFTNGXA01.phx.gbl
microsoft.public.windowsxp.setup_deployment:31399
X-Tomcat-NG: microsoft.public.windowsxp.setup_deployment

We have 3 xp pro systems where the sp2 install fails no matter what we
do.

We keep getting a very tiny error box with an oh-so-informative message
that
says somthing like "Error - SP2 installation failed."

-Tried internet install, normal mode.
-Tried internet install, safe mode.
-Tried full 270 meg install, normal mode.
-Tried full 270 meg install, safe mode.

If it were one system, I'd just reformat, but three? We've cleaned all
the
run keys, done full virus scans, adware, spyware, etc, etc...

Anyone have any thoughts or suggestions?

Thanks in advance,
JS
Click to expand...
Click to expand...
Click to expand...
 
JS said:
Hi Darrell,

Upon investigation of setupapi.log it appears that many many many keys - on
the order of 100 or so - are flagged with an "access denied" entry. I
checked the permissions on a few random keys and the permissions look fine
(full permissions for local and domain admins) so I'm still confused as to
why the sp2 setup can't access those keys. Any thoughts?

I'm investigating the secedit option, but I'm not familiar with it yet. It
says I can apply a stored template (to set back to defaults like you said)
but where do I find the "system default" template?
Click to expand...
Hi,

How To Reset Security Settings Back to the Defaults
http://support.microsoft.com/kb/313222/

If you only want to reset the registry permissions, add this to the
secedit command line:

/areas REGKEYS
 

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