SP2 does not resolve Q330909

  • Thread starter Thread starter Ben Andrews
  • Start date Start date
B

Ben Andrews

Lacking a better channel to try to get this issue resolved, short of paid
support, I'll try the newsgroups...

Q330909 is a knowledge base article titled "Hibernation problem on computers
with 1GB of RAM". The symptoms are:
Your Windows XP-based computer may not hibernate. This problem may occur if
the following conditions are true: . Your computer has one gigabyte (GB) or
more of RAM.
. Your computer is running multiple processes that create a
high-stress condition.


I - along with a huge number of other individuals - am experiencing a
similar problem with Windows XP SP2. I am using an IBM ThinkPad T42,
2373-3UU, with 1.5GB of physical memory installed. I have plenty of space
(>10GB) available on my hard drive, and the size of hiberfil.sys matches my
physical memory. When very few applications are open, I can successfully
hibernate. When many are open - especially if I have been using Outlook for
any meaningful period of time - I receive the following message when I
attempt to hibernate, in a bubble near the system tray:

Insufficient system resources exist to complete the API.

This just happened to me again (pushing me over the annoyance ledge enough
to post on the newsgroups) so for a frame of reference, here are the
performance stats from task manager: (they may not match up exactly because
the numbers do fluctuate)

Total Handles: 12915, Threads 623, Processes 61
Physical Memory: Total 1571760, available 628984, System Cache 192432
Commit Charge (K): Total 758656, Limit 2993452, Peak 761580
Kernel Memory: Total 83140, Paged 65536, Nonpaged 17580.

A google search for the error message I received reveals a number of
individuals with the same problem: (note that I expect the newsgroup server
to truncate this URL)

http://www.google.com/search?q=insu...hibernation&start=0&start=0&ie=utf-8&oe=utf-8

An individual named Bryce Yehl has an excellent writeup and screenshot of
the issue:

http://www.ntwizards.net/2004/10/13/hibernate

It's worth noting that I had no issues when I had only 512mb installed in
the machine. I have reinstalled since that point in time with no impact on
the situation.

This issue has also been raised a few times previously in the newsgroups, as
can be found by searching Google Groups for the error message. I have no
found any record of it having been resolved - typically people blindly
suggest solutions that do not solve the problem, like checking device
drivers or adjusting page file size :)

If an MVP monitoring these newsgroups could investigate and escalate this
issue, I'd be eternally grateful.

Cheers,
Ben Andrews
 
I am having the same issue now that I have upgraded to 3mb of ram ...

help would be great, this is starting to be annoying
 
Ethan include what you are replying to or provide a link to the Knowledge
Base article this post is about. At least then I could get a better idea
what your trouble is.
 
Ben Andrews said:
Lacking a better channel to try to get this issue resolved, short of paid
support, I'll try the newsgroups...

Q330909 is a knowledge base article titled "Hibernation problem on computers
with 1GB of RAM". The symptoms are:
Your Windows XP-based computer may not hibernate. This problem may occur if
the following conditions are true: . Your computer has one gigabyte (GB) or
more of RAM.

I've recently begun experiencing the identical error on my HP ZT3000 laptop,
after upgrading from 512MB to 1.5GB. This laptop is running Windows XP Pro
with SP2. Microsoft's Q330909 knowledge base article is most definitely
incorrect in its claim that the issue is fixed with SP2. I'm surprised that
nothing has been done to fix this, as Microsoft has to know that this problem
still exists.

Scott
 
Not fixed, it only reduces the occurrences, as noted:

"STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section. Microsoft Windows XP
Service Pack 2 was enhanced to reduce the occurrence of this behavior. "
 
FWIW, this problem is not tied to laptops or Compaq or IBM or anything else
other than Microsoft Windows XP! I have two desktop systems, both with more
than 1 Gb of RAM, both custom built from top-of-the-line (at the time)
components (but very few common components between the systems -i.e.
different MB, processors, memory,...) yet they both exhibit this problem. The
only group which will be able to fix this problem is Microsoft.

I wouldn't mind it happening quite so much if the system reported the
failure to Microsoft every time it happened (like it can do with application
crashes) 'cause at least that way I know they would be reminded of it (and
hopefully annoyed by it, even slightly) every time it happened.
 
Hi,

seems like you need to have a look at your BIOS. There might be somekind of
"wake-up" settings. But of course, if it's in a bag this might not be the
issue.

Just take a look and make sure !

Tom
 
I agree, it's annoying and a handicap in preformance.

It's especially annoying because it is published that the problem is fixed
with SP2, which it clearly isn't.

That the factor fragmentation would be a reason isn't so. The problem
persists after defragmentation as well.
Although I've got 2GB of RAM I always have enough free memory to hybernate
according to the tab in the power managment utility.

So, can't Microsoft find a way to update out machines with the hotfix, even
when SP2 is installed? Or provide an other effective solution.
 

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