SP2 causes some documents to open slowly

[Mike Adamek]

After installing Windows XP SP2, I noticed some documents take much longer
to open. One Excel document takes 5 minutes to open when it took 20 seconds
before, but not all Excel documents are slower. Another application (MDI)
opens the first document in 10 seconds when it was immediate before, but
when opening additional documents it is immediate. We installed SP2 on 4
computers but only 2 of them are having this problem. One computer
originally had the problem after installing SP2 but the problem went away
when we did a clean install of XP and SP2. It would be nice to have a
solution other than wiping out everything on the hard drive and starting
over. Plus there's no guarantee that will fix the problem. Has anybody
found a better solution to this problem?

Thanks,
Mike

 

[OShah]

After installing Windows XP SP2, I noticed some documents take much
longer to open. One Excel document takes 5 minutes to open when it
took 20 seconds before, but not all Excel documents are slower.
Another application (MDI) opens the first document in 10 seconds when
it was immediate before, but when opening additional documents it is
immediate. We installed SP2 on 4 computers but only 2 of them are
having this problem. One computer originally had the problem after
installing SP2 but the problem went away when we did a clean install
of XP and SP2. It would be nice to have a solution other than wiping
out everything on the hard drive and starting over. Plus there's no
guarantee that will fix the problem. Has anybody found a better
solution to this problem?

Thanks,
Mike

You should run some performance improving tools, like defrag, chkdsk and
clean out the startup programs list. Update Microsoft Office to the
latest service pack (if you haven't already done so). New service packs
were released recently.

If you installed Norton Antivirus recently, disable the Microsoft Office
plug in. You may also want to replace normal.dot with an empty template.

Also note that after a few days (4?), the performance will return (this
is due to the application prefetching kicking back in).

microsoft.public.excel.* may be able help you better.


--
------------------------------------------------------------------------
oshah
Control Panel -> System -> Advanced -> Error Reporting -> Choose
Programs -> Do not report errors for these programs:

Acrobat.exe
waol.exe

------------------------------------------------------------------------

 

[Mike Adamek]

Microsoft helped me solve this problem. Surprisingly, it
was caused by the printer driver.