SP1 doesn't fix "Windows Explorer has stopped responding." Ready toput my fista through vista!

B

boeroboy

LAME LAME LAME! All excited to find Vista SP 1 to finally get rid of
frequent "Windows Explorer has stopped responding" errors? Don't hold
your breath. I just sat through an hour install over my Vista Home
Premium x32 with baited breath only to start breathing fire as 5
minutes into my experience with SP1 has left me in exactly the same
position.

Does anybody else still have this problem?
 
P

philo

Frankster said:
Have you tried setting IE back to the defaults (i.e. "Reset Internet
Explorer Settings" - no plug-ins)?

-Frank


The OP said Windows Explorer

not Internet Explorer


All I can say is that I had some Vista problems too
that were not solved by SP1.

I gave up on Vista for now
 
R

Rick Rogers

Windows Explorer and Internet Explorer share many modules, and it has been
demonstrated that IE plugins will affect WE's performance.

The OP was hoping that SP1 will fix a problem that is caused by something
other than Vista. A common misconception, as a clean system does not have WE
errors like that. The system is likely either buggered by malware, either
spyware, a virus or two, malicious plugin, or is suffering from the use of a
shell enhancement utility gone bad or not designed for use in Vista.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com
 
Z

zachd [MSFT]

What's the fault information for this crash according to the Problem Reports
and Solutions Center control panel?
http://zachd.com/pss/pss.html#bucket
will help you look that up if you don't know how.

It's extremely unlikely that Microsoft would ever be able to fix every cause
of induced crashes on your system without simply locking the system down so
you can't plug anything at all in. While Explorer itself goes through
massive testing (and when errors slip through, QFEs and that sort of thing
cover the failures), it's easily possible for third parties to plug into
Explorer, and most of those don't have the kajillion hours of testing that
Explorer gets before it ships. =(
 
B

boeroboy

Thanks for the humble curiosity. I realize a clean system does not
have the crashes, but it's not like Windows Explorer is being closed
by malware. Would it bother to report the crash if that were the
case? I would expect it to handle itself a little better given all
the security and UAC. Not to mention I've heard this complaint in
several forums about several different systems. I've tried clearing
out malware several times. It would be nice to do a repair install
off a disc. Of course PCs don't come with discs any more - just
recovery partitions - and any attempt to repair install using an OEM
disc will invalidate my ASUS Vista activation key.

Eek and now I find that the search context menu has been taken out? I
see forums that confirm it. Unacceptable :-( Sorry, but I'm backing
out SP1.

Thanks for monitoring the feedback though.
J
 
B

boeroboy

Sorry I missed this. And I hate to be a brat in this post. I'm
settling down now (breathe..) haha. Interestingly enough, the bucket
changed after Vista. Not sure if there is a different checksum
involved or what, but before SP1 the info was:
Problem signature
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00042e7b
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 529202582


After SP1:
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00047dd2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 636205138

Thanks
J
 
C

C.B.

LAME LAME LAME! All excited to find Vista SP 1 to finally get rid of
frequent "Windows Explorer has stopped responding" errors? Don't hold
your breath. I just sat through an hour install over my Vista Home
Premium x32 with baited breath only to start breathing fire as 5
minutes into my experience with SP1 has left me in exactly the same
position.

Does anybody else still have this problem?

Boeroboy,

I've been using Vista since it was released to the public and I've
never had Windows Explorer crash or fail to respond. But then again, I only
have two IE Add-ons and I don't use incompatible software and/or improper
configurations. Maybe I'm just lucky.
Also, in the same time period, I've only had IE fail to respond one
time.

C.B.
 
Z

zachd [MSFT]

What's the fault information for those crashes according to the Problem
Reports
and Solutions Center control panel?
http://zachd.com/pss/pss.html#bucket
will help you look that up if you don't know how.

If a response is available for your crash, you'll get a response upon Check
for Solutions. Otherwise, the error gets compiled and queued for analysis
when submitted.

I pretty regularly help resolve these issues - they certainly do get looked
into.
 
Z

zachd [MSFT]

but it's not like Windows Explorer is being closed by malware.

That depends on your definition of "mal", of course. =)
Would it bother to report the crash if that were the case?

Yes. It would still be important to do so.
I would expect it to handle itself a little better given all the
security and UAC

At some point you have to be allowed/trusted to install software that you in
turn trust, though.


If I bet you that you had HHD Software's Hex Editor on your system, would I
be right? I'm betting strongly that that's on your system. What do they
say about this crash?

If you remove that Hex Editor from your system, does this crash go away? I
bet it does. =)

Cheers,
-Zach
 
M

maeve

Yes exactly the same, I thought that maybe my programs I had for XP might
work but no! WMP would not open either but OK with SP1 uninstalled. I also
thought we might get the filmstrip like we used to in XP, but no. Maybe SP2
might be better but I won't hold my breath. I also get Windows Explorer not
responding, as a matter of fact I get that all the time. I changed to
Firefox from IE but still get the same thing with that. What's good about
Vista? Could someone tell me?
 
B

boeroboy

If I bet you that you had HHD Software's Hex Editor on your system, would I
be right? I'm betting strongly that that's on your system. What do they
say about this crash?

If you remove that Hex Editor from your system, does this crash go away? I
bet it does. =)

Now how's a feller like you know to ask a silly question like that?
I'll try to remove HHD when I get home. Thanks for the tip.
 
B

boeroboy

If I bet you that you had HHD Software's Hex Editor on your system, would I
Now how's a feller like you know to ask a silly question like that?
I'll try to remove HHD when I get home. Thanks for the tip.

:p
How the heck did they manage that? Shell context menu extensions?
So much for protected memory.
 
Z

zachd [MSFT]

When things are operating within your process, you limit your opportunities
to keep them from doing strange things. =\

What did their support team say about this?
 
B

boeroboy

I didn't ask their support team. Their shell context menu is my
guess. Plenty of hex editors out there for me leave HHD installed.
So is there a chance that in the near future, people who have my
problem might get a useful response from the "known solutions for this
problem" feature? You seemed to handle it pretty well. Forget the
search dog, clippy the paper clip, and install wizard. I want a zachd
popup to show up and check my list of installed apps against a list of
known offenders! :)

John
 
Z

zachd [MSFT]

What are the fault buckets for these errors according to the Problem Reports
and Solutions Center control panel?

These shouldn't happen on a well-configured system, but it's possible that
all sorts of things could be on any given system. =\
 
B

BoeroBoy

See post above - Mar 30

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000005
Exception Offset: 00042e7b
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

Extra information about the problem
Bucket ID: 529202582

After SP1:
Problem signature
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918e5d
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 00047dd2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Extra information about the problem
Bucket ID: 636205138
 
C

CBritton

I have 2 brand new Vista certified machines running Vista, I use Ultimate and
my wife uses Home Premium. I see the explorer hang now and then in Ultimate
and I run a fairly complex setup when it comes to applications. My wife sees
the problem several times a week since SP1 was installed. I have her running
in a simple non priviledged environment and all she does is use Outlook and
IE as they came out of the box NO ADDONS!

I read this thread because I was looking for solutions and all I got for the
most part was people pointing fingers at everything but the real problem.

If I wanted an operating system that would only allow me to run a
preconfigured menu of software I would buy an Apple. But no, I want the
flexibility of having an OS that is secure but still configurable enough to
give me a good user experience. Too many people in this discussion jumped
directly from the real problem to a solution that suits their own fantasies.

Finally the guy who started the conversation innocently and earnestly asking
for help provided the MS dude with the "buckets" and that is where the
solution search ended some 11 days ago. I guess the info wasn't as
enlightening as had been hoped.

This thread is a waste of time.
 
A

Adam Albright

I have 2 brand new Vista certified machines running Vista, I use Ultimate and
my wife uses Home Premium. I see the explorer hang now and then in Ultimate
and I run a fairly complex setup when it comes to applications. My wife sees
the problem several times a week since SP1 was installed. I have her running
in a simple non priviledged environment and all she does is use Outlook and
IE as they came out of the box NO ADDONS!

I read this thread because I was looking for solutions and all I got for the
most part was people pointing fingers at everything but the real problem.

If I wanted an operating system that would only allow me to run a
preconfigured menu of software I would buy an Apple. But no, I want the
flexibility of having an OS that is secure but still configurable enough to
give me a good user experience. Too many people in this discussion jumped
directly from the real problem to a solution that suits their own fantasies.

Finally the guy who started the conversation innocently and earnestly asking
for help provided the MS dude with the "buckets" and that is where the
solution search ended some 11 days ago. I guess the info wasn't as
enlightening as had been hoped.

This thread is a waste of time.

It is simple enough to follow.

Event............. application crash

Name.............. Windows internal build-in Explorer

Fault............. ntdll.dll (Windows NT kernel functions)

If "I have her running in a simple non privileged environment and all
she does is use Outlook and IE as they came out of the box NO
ADDONS!"

This is further confirmation that Vista and/or SP1 are FLAWED. Of
course the fanboy club prefers to stick their pointy heads in the sand
and pretend that can't be so.

For what it's worth I've seen the exact same thing you've experienced
on other systems. I or someone I know that is doing the install
correctly does a clean install of Vista, it comes up, you start to
test it BEFORE adding a damn thing, no addons, no patches, no third
party software and bam, Explorer crashes, with the system reporting
the laughable warning it has to shut down one of it's own modules
because it , nothing else caused problems.

Microsoft makes junk. Sad but true statement. Once you understand
that, everything else makes sense. Windows Explorer sadly a key
element in every version of Windows from the beginning is so
integrated into the kernel it causes all kinds of errors because it is
buggy as hell and never really has been fixed. Over twenty years and
counting. Think Microsoft cares? Don't look like it if something has
been poorly designed and "broken" for over two decades. Of course
Explorer has been patched and tweaked to death, but no matter what
Microsoft does with it never works right and is sure to crash without
warning.
 
Z

zachd [MSFT]

As noted in the other diverged thread, this was caused by HHD Software's Hex
Editor, where BoeroBoy I believe confirmed that removing that bad software
stopped this crash from occuring.
 
Z

zachd [MSFT]

I apologize for the confusion - if you read the rest of the thread with
BoeroBoy, you'll notice that I correctly and quickly identified this as
being caused by a bad third party editor that was corrupting memory. In
this case, it was HHD Software Hex Editor which was causing *his* issue.
You'll note I posted that response back on 3/30. I certainly am *not*
actual support and am generally off busy working hard to do great things for
you, but I try to be relatively responsive. =)

It is extremely unlikely that any two crashes on Windows on two different
people's machines are related, so if you do not supply your specific crash
data (
http://zachd.com/pss/pss.html#bucket
can help you look that if you don't know how), it is probably going to be
impossible for the average person to do more than guess wildly at the local
cause.

So: Hey, what's the specific data for your crash of interest? =)

-Zach
 

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