Sony Digital Camera

[Guest]

When I connect my DSC-S70 Sony camera via a USB connection to the computer, turn it on, go to MY Computer and click on the USB icon, Windows freezes up. If I go to My Computer first and then turn on the camera and rapidly click through the folders, I can sometimes get the thumbnails of the pictures on the camera But then I can do nothing with them without Windows freezing. The only way I can unfreeze it is to turn the camera off. HELP

 

[Mary Sauer]

Go to your graphics card manufacturer's web site and look around for an updated
driver.
Sony has support
http://www.iq.sony.com/srvs/conversation/externalredirect.asp

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com

When I connect my DSC-S70 Sony camera via a USB connection to the computer, turn it

on, go to MY Computer and click on the USB icon, Windows freezes up. If I go to My
Computer first and then turn on the camera and rapidly click through the folders, I
can sometimes get the thumbnails of the pictures on the camera But then I can do
nothing with them without Windows freezing. The only way I can unfreeze it is to turn
the camera off. HELP

 

[Guest]

Mary Sauer
Sony doesn't help and all drivers are up to date --any other ideas

----- Mary Sauer wrote: ----

Go to your graphics card manufacturer's web site and look around for an update
driver
Sony has suppor
http://www.iq.sony.com/srvs/conversation/externalredirect.as

--
Mary Sauer MS MV
http://office.microsoft.com/clipart
http://www.mvps.org/msauer/getting_started.ht
news://msnews.microsoft.co

When I connect my DSC-S70 Sony camera via a USB connection to the computer, turn i

on, go to MY Computer and click on the USB icon, Windows freezes up. If I go to M
Computer first and then turn on the camera and rapidly click through the folders,
can sometimes get the thumbnails of the pictures on the camera But then I can d
nothing with them without Windows freezing. The only way I can unfreeze it is to tur
the camera off. HEL

 

[Mary Sauer]

Have you installed the service pack?
How to Obtain the Latest Windows XP Service Pack
http://support.microsoft.com/default.aspx?scid=kb;EN-US;322389
Device Manager Hangs After You Remove a USB Camera
http://support.microsoft.com/default.aspx?scid=kb;en-us;319632


--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com

When I connect my DSC-S70 Sony camera via a USB connection to the computer, turn it

on, go to MY Computer and click on the USB icon, Windows freezes up. If I go to My
Computer first and then turn on the camera and rapidly click through the folders, I
can sometimes get the thumbnails of the pictures on the camera But then I can do
nothing with them without Windows freezing. The only way I can unfreeze it is to turn
the camera off. HELP

 

[Guest]

Mary,
First, thanks for trying to help--
I have SP1a installed and " the driver hangs" seems to apply to Windows 2000 not XP. When I read the symptoms it really didn't sound like what I have. Mine hangs up or freezes ( are those terms the same?) when I try to do something with the pictures. copy, print, export or anything.


----- Mary Sauer wrote: ----


Have you installed the service pack
How to Obtain the Latest Windows XP Service Pac
http://support.microsoft.com/default.aspx?scid=kb;EN-US;32238
Device Manager Hangs After You Remove a USB Camer
http://support.microsoft.com/default.aspx?scid=kb;en-us;31963


--
Mary Sauer MS MV
http://office.microsoft.com/clipart
http://www.mvps.org/msauer/getting_started.ht
news://msnews.microsoft.co

When I connect my DSC-S70 Sony camera via a USB connection to the computer, turn i

on, go to MY Computer and click on the USB icon, Windows freezes up. If I go to M
Computer first and then turn on the camera and rapidly click through the folders,
can sometimes get the thumbnails of the pictures on the camera But then I can d
nothing with them without Windows freezing. The only way I can unfreeze it is to tur
the camera off. HEL

 

[Mary Sauer]

This is a Sony answer:
The Sony® digital camera may no longer operate after installing a third-party USB
device driver on the computer. This issue can occur when the USB driver for the
third-party device overwrites some of the files from the Sony® USB driver for the
digital camera. To resolve this issue, uninstall the third-party USB device driver
and then reinstall the Sony® USB driver.
Are you using a memory stick?
Sony Memory Stick Does Not Work After You Format It with Your Computer
http://support.microsoft.com/default.aspx?scid=kb;en-us;303011&Product=winxp

--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com

Mary,
First, thanks for trying to help---
I have SP1a installed and " the driver hangs" seems to apply to Windows 2000 not

XP. When I read the symptoms it really didn't sound like what I have. Mine hangs up
or freezes ( are those terms the same?) when I try to do something with the pictures.
copy, print, export or anything.

 

[Guest]

Mary,
Thank you for your patience with me.
Yes, I'm using a memory stick but I haven't reformated it that I know of. I've four memory sticks and none of them work. Third party USB device ---hmmmm--not quite sure what you mean. The only USB device I have installed recently is Creative's Sound Blaster Extigy. Are you wanting me to uninstall it? I really don't install a Sony driver (no intallation CD with it), I just plug it in.
Ross

----- Mary Sauer wrote: ----

This is a Sony answer
The Sony® digital camera may no longer operate after installing a third-party US
device driver on the computer. This issue can occur when the USB driver for th
third-party device overwrites some of the files from the Sony® USB driver for th
digital camera. To resolve this issue, uninstall the third-party USB device drive
and then reinstall the Sony® USB driver
Are you using a memory stick
Sony Memory Stick Does Not Work After You Format It with Your Compute
http://support.microsoft.com/default.aspx?scid=kb;en-us;303011&Product=winx

--
Mary Sauer MS MV
http://office.microsoft.com/clipart
http://www.mvps.org/msauer/getting_started.ht
news://msnews.microsoft.co

Mary
First, thanks for trying to help--
I have SP1a installed and " the driver hangs" seems to apply to Windows 2000 no

XP. When I read the symptoms it really didn't sound like what I have. Mine hangs u
or freezes ( are those terms the same?) when I try to do something with the pictures
copy, print, export or anything

 

[Mary Sauer]

Ross,
If you read the Microsoft article, it suggests you intialize the Memory Stick with
your camera. Another article:
AutoPlay May Not Work After You Insert a "Memory Stick"
http://support.microsoft.com/default.aspx?scid=kb;en-us;320281&Product=winxp

Problems When You Eject FAT16-Formatted Removable-Storage Devices
http://support.microsoft.com/default.aspx?scid=kb;en-us;320284&Product=winxp

It could be your Sound Blaster USB overwrote Sony's. Did you have problems before the
install?
--
Mary Sauer MS MVP
http://office.microsoft.com/clipart/
http://www.mvps.org/msauer/getting_started.htm
news://msnews.microsoft.com

Mary,
Thank you for your patience with me.
Yes, I'm using a memory stick but I haven't reformated it that I know of. I've four

memory sticks and none of them work. Third party USB device ---hmmmm--not quite sure
what you mean. The only USB device I have installed recently is Creative's Sound
Blaster Extigy. Are you wanting me to uninstall it? I really don't install a Sony
driver (no intallation CD with it), I just plug it in.

 

[Guest]

Mary,
I don't think the initiaizing or formating is the problem. I haven't lost the pictures, I just can't do anything with them. I'm going to try uninstalling Sound Blaster and see what happens. I don't think I had the problem before I installed it. (last December) I'll let you know---
Thanks
, Ros

----- Mary Sauer wrote: ----

Ross
If you read the Microsoft article, it suggests you intialize the Memory Stick wit
your camera. Another article
AutoPlay May Not Work After You Insert a "Memory Stick
http://support.microsoft.com/default.aspx?scid=kb;en-us;320281&Product=winx

Problems When You Eject FAT16-Formatted Removable-Storage Device
http://support.microsoft.com/default.aspx?scid=kb;en-us;320284&Product=winx

It could be your Sound Blaster USB overwrote Sony's. Did you have problems before th
install
--
Mary Sauer MS MV
http://office.microsoft.com/clipart
http://www.mvps.org/msauer/getting_started.ht
news://msnews.microsoft.co

Mary
Thank you for your patience with me
Yes, I'm using a memory stick but I haven't reformated it that I know of. I've fou

memory sticks and none of them work. Third party USB device ---hmmmm--not quite sur
what you mean. The only USB device I have installed recently is Creative's Soun
Blaster Extigy. Are you wanting me to uninstall it? I really don't install a Son
driver (no intallation CD with it), I just plug it in

 

[Guest]

Mary,
You did it !! Everything works just fine with the camera and pictures now that I uninstalled SB Extigy. Now, how do I get my sound back without screwing up my pictures again? Do I just reinstall SB and hope? Or is there a better way
Ross