J
Jarah
I recently lost the ability to use hyperlinks in Outlook 7. When I click on
one, I receive a message stating: "This operation has been canceled due to
restrictions in effect on this computer. Please contact your system
administrator." I checked for help and found this article:
Article ID: KB 310049 - Last Review: May 14, 2008 - Revision: 8.1
You receive an error message when you click a hyperlink in Outlook
This article was previously published under Q310049
On This Page
• SYMPTOMS
• CAUSE
• RESOLUTION
o Internet Explorer 6
o Internet Explorer 7
o Export and import the registry key from another computer
 Export the registry key from another computer
 Import the registry key
SYMPTOMS
When you click a hyperlink in Microsoft Outlook, you may receive the
following error message: This operation has been cancelled due to
restrictions in effect on this computer. Please contact your system
administrator.
CAUSE
After you upgrade to Microsoft Internet Explorer 6 or to Internet Explorer
7, the following registry key is either missing or corrupted:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
RESOLUTION
To resolve this issue, import the registry key from another computer.
Note: You may be able to resolve the issue by resetting Web settings in
Internet Explorer 6 or Internet Explorer 7. To do this, follow these steps,
as appropriate for your situation.
Internet Explorer 6
1. Start Internet Explorer 6.
2. On the Tools menu, click Internet Options.
3. Click the Programs tab, and then click the Reset Web Settings button.
4. Under Internet programs, verify that the correct e-mail program is
selected.
5. Click to select the Internet Explorer should check to see whether it is
the default browser check box.
6. Click Apply, and then click OK.
Note You may receive the following message when Internet Explorer starts:
Internet Explorer is not currently your default browser. Would you like to
make it your default browser? If you receive the message, click Yes.
Internet Explorer 7
1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab, and then click Reset.
4. Click the Programs tab, and then click Set programs.
5. Click Set Default Programs.
6. Click to select Microsoft Outlook, and then click Set this program as
default.
7. Click OK, and then close the Default Programs dialog box.
8. In the Internet Options dialog box, click the Programs tab, and then
click Make default under Default web browser.
9. Click OK.
Export and import the registry key from another computer
Important This section, method, or task contains steps that tell you how to
modify the registry. However, serious problems might occur if you modify the
registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click
the following article number to view the article in the Microsoft Knowledge
Base:
322756 How to back up and restore the registry in Windows
Note Use this method only if the earlier instructions for each browser do
not work to resolve this problem.
Export the registry key from another computer
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following registry key:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
4. Click the command folder.
5. On the File or Registry menu (depending on your operating system), click
Export.
6. Note the location of where the file will be saved. The registry file can
be saved directly to the hard drive or floppy disk.
7. Type a unique file name, and then click Save.
8. Quit the Registry Editor.
Import the registry key
1. Copy the Exported registry key to the desktop on the problem computer.
2. Double-click the .reg file.
You receive the following message:
Are you sure you want to add the information in drive: location file was
copied to\file name.reg to the registry?
3. Click Yes, and then click OK.
________________________________________
APPLIES TO
• Microsoft Office Outlook 2007
• Microsoft Office Outlook 2003
• Microsoft Outlook 2002 Standard Edition
• Microsoft Outlook 2000 Standard Edition
I have Outlook 2007 and Vista Business. I tried everything in the article -
I resent the MSIE 8 and I exported the registry key from another computer and
put it in the one with the problem. I have been trying to fix this for well
over a week. Desperately need my hyperlinks as I use them in my research and
work. Help, please.
Jarah
one, I receive a message stating: "This operation has been canceled due to
restrictions in effect on this computer. Please contact your system
administrator." I checked for help and found this article:
Article ID: KB 310049 - Last Review: May 14, 2008 - Revision: 8.1
You receive an error message when you click a hyperlink in Outlook
This article was previously published under Q310049
On This Page
• SYMPTOMS
• CAUSE
• RESOLUTION
o Internet Explorer 6
o Internet Explorer 7
o Export and import the registry key from another computer
 Export the registry key from another computer
 Import the registry key
SYMPTOMS
When you click a hyperlink in Microsoft Outlook, you may receive the
following error message: This operation has been cancelled due to
restrictions in effect on this computer. Please contact your system
administrator.
CAUSE
After you upgrade to Microsoft Internet Explorer 6 or to Internet Explorer
7, the following registry key is either missing or corrupted:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
RESOLUTION
To resolve this issue, import the registry key from another computer.
Note: You may be able to resolve the issue by resetting Web settings in
Internet Explorer 6 or Internet Explorer 7. To do this, follow these steps,
as appropriate for your situation.
Internet Explorer 6
1. Start Internet Explorer 6.
2. On the Tools menu, click Internet Options.
3. Click the Programs tab, and then click the Reset Web Settings button.
4. Under Internet programs, verify that the correct e-mail program is
selected.
5. Click to select the Internet Explorer should check to see whether it is
the default browser check box.
6. Click Apply, and then click OK.
Note You may receive the following message when Internet Explorer starts:
Internet Explorer is not currently your default browser. Would you like to
make it your default browser? If you receive the message, click Yes.
Internet Explorer 7
1. Start Internet Explorer 7.
2. On the Tools menu, click Internet Options.
3. Click the Advanced tab, and then click Reset.
4. Click the Programs tab, and then click Set programs.
5. Click Set Default Programs.
6. Click to select Microsoft Outlook, and then click Set this program as
default.
7. Click OK, and then close the Default Programs dialog box.
8. In the Internet Options dialog box, click the Programs tab, and then
click Make default under Default web browser.
9. Click OK.
Export and import the registry key from another computer
Important This section, method, or task contains steps that tell you how to
modify the registry. However, serious problems might occur if you modify the
registry incorrectly. Therefore, make sure that you follow these steps
carefully. For added protection, back up the registry before you modify it.
Then, you can restore the registry if a problem occurs.
For more information about how to back up and restore the registry, click
the following article number to view the article in the Microsoft Knowledge
Base:
322756 How to back up and restore the registry in Windows
Note Use this method only if the earlier instructions for each browser do
not work to resolve this problem.
Export the registry key from another computer
1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the following registry key:
HKEY_Local_Machine\Software\Classes\htmlfile\shell\open\command
4. Click the command folder.
5. On the File or Registry menu (depending on your operating system), click
Export.
6. Note the location of where the file will be saved. The registry file can
be saved directly to the hard drive or floppy disk.
7. Type a unique file name, and then click Save.
8. Quit the Registry Editor.
Import the registry key
1. Copy the Exported registry key to the desktop on the problem computer.
2. Double-click the .reg file.
You receive the following message:
Are you sure you want to add the information in drive: location file was
copied to\file name.reg to the registry?
3. Click Yes, and then click OK.
________________________________________
APPLIES TO
• Microsoft Office Outlook 2007
• Microsoft Office Outlook 2003
• Microsoft Outlook 2002 Standard Edition
• Microsoft Outlook 2000 Standard Edition
I have Outlook 2007 and Vista Business. I tried everything in the article -
I resent the MSIE 8 and I exported the registry key from another computer and
put it in the one with the problem. I have been trying to fix this for well
over a week. Desperately need my hyperlinks as I use them in my research and
work. Help, please.
Jarah