SOMEBODY HELP ME, PLEASE!!! DVD+RW Internal Drive NOT WORK

[Guest]

Again I am here for trying to decide problem with my "Dell OptiPlex 745 Ultra
Small Form Factor *Vista System". I will go to display the situation again:

The point is, I have bought a new "DVD+RW/CDRW Dell Internal Combo Drive
GX620" through eBay (eBay item number #220128391831) for my *NEW Dell
OptiPlex 745 Ultra Small Form Factor Vista System. After I to receive this I
only plug drive on the desktop and Windows Vista installed automatically a
software. The problem is I simply doesn´t get to have access to the drive and
this doesn´t shown in my system. I already placed some CD's and DVD´s but
nothing happened.
I was guided for check (thanks Freddy!) some steps as below:

1) The Device Manager for sees some problem with the drive or it shows is
working properly.

- My reply: I cannot see this since that drive doesn´t show in the Device
Manager

2) The CD/DVD area in Control Panel to select those options you need to
obtain the behavior you expect when you insert a disk into the drive.

- My reply: I cannot see this since that the CD/DVD area does not show in
the Control Panel

3) If you see no DVD/CD-ROM drives, then it is not installed. Now you must
review the installation to confirm that you installed the drive properly. You
must check that you connected the cables exactly as the installation
instructions specified.

- My reply: Well, since that I see no DVD/CD-ROM drives in my system I think
that this is maybe not installed or I have that to make able some function.
Anyway, DVD+RW "LED" drive work and as I bought my unit as New & Sealed box I
think that the cable is connected.

4) About DVD+RW Internal Combo Drive GX620 compatibility eBay Salesman sent
me replay below:

(a)The unit above is compatible with the DELL Optiplex 745 Ultra Small Form
Factor, Yes?
(b)It fits in the slot for the optical drive, Yes?
(c)It is similar to the original drive you took out, Yes?
(d) We cannot be responsible for software issues. Although we state that we
do not help with technical issues, we try our best to help you.


ABOUT ALL THE INFORMATION ABOVE SOMEBODY MORE CAN HELP ME IN SOME WAY,
PLEASE!!!!!!!!!!!!!!!!!!

 

[Mike Hall - MVP]

Ensure that the jumper is set the same as the drive you have removed..

Again I am here for trying to decide problem with my "Dell OptiPlex 745
Ultra
Small Form Factor *Vista System". I will go to display the situation
again:

The point is, I have bought a new "DVD+RW/CDRW Dell Internal Combo Drive
GX620" through eBay (eBay item number #220128391831) for my *NEW Dell
OptiPlex 745 Ultra Small Form Factor Vista System. After I to receive this
I
only plug drive on the desktop and Windows Vista installed automatically a
software. The problem is I simply doesn´t get to have access to the drive
and
this doesn´t shown in my system. I already placed some CD's and DVD´s but
nothing happened.
I was guided for check (thanks Freddy!) some steps as below:

1) The Device Manager for sees some problem with the drive or it shows is
working properly.

- My reply: I cannot see this since that drive doesn´t show in the Device
Manager

2) The CD/DVD area in Control Panel to select those options you need to
obtain the behavior you expect when you insert a disk into the drive.

- My reply: I cannot see this since that the CD/DVD area does not show in
the Control Panel

3) If you see no DVD/CD-ROM drives, then it is not installed. Now you must
review the installation to confirm that you installed the drive properly.
You
must check that you connected the cables exactly as the installation
instructions specified.

- My reply: Well, since that I see no DVD/CD-ROM drives in my system I
think
that this is maybe not installed or I have that to make able some
function.
Anyway, DVD+RW "LED" drive work and as I bought my unit as New & Sealed
box I
think that the cable is connected.

4) About DVD+RW Internal Combo Drive GX620 compatibility eBay Salesman
sent
me replay below:

(a)The unit above is compatible with the DELL Optiplex 745 Ultra Small
Form
Factor, Yes?
(b)It fits in the slot for the optical drive, Yes?
(c)It is similar to the original drive you took out, Yes?
(d) We cannot be responsible for software issues. Although we state that
we
do not help with technical issues, we try our best to help you.


ABOUT ALL THE INFORMATION ABOVE SOMEBODY MORE CAN HELP ME IN SOME WAY,
PLEASE!!!!!!!!!!!!!!!!!!

--


Mike Hall
MS MVP Windows Shell/User
http://msmvps.com/blogs/mikehall/

 

[dean-dean]

After I to receive this I

only plug drive on the desktop and Windows Vista installed automatically a
software.

I'm not clear here. Are you trying to connect the DVD player to your Dell
laptop or another computer? In other words are you connecting it one
computer, and then another? Did it ever work (on either)? I may be
reading this all wrong...

If you connected it solely to you laptop, and disconnected it, perhaps this
applies to your situation:

SYMPTOMS
After you use the Safely Remove Hardware option to remove a built-in optical
drive from a portable Windows Vista-based computer, you may be unable to
reconnect the drive.
http://support.microsoft.com/kb/929478

If the above link's article describes your situation, click on the link to
contact Microsoft, and they will email you a link to download the Hotfix.