DVD-RW drive problem

[Clive in Kent]

Hi Guys,

I recently tried to burn a CD for the first time in a number of months. I'd
always used Roxio software for burning with no real probs but this time I
could not get the drive to recognize the CD-R disk. Decided to delete the
Roxio software and use the built in Windows Vista burning program instead
but kept getting same message asking me to insert a disk. Checked the DVD RW
drive properties and found it was set up ok as a recordable drive. Decided
that the drive must be kaput so I bought a new one. Installed that ok but
still Windows wouldn't recognize any recordable disks of any form that I put
in the drive. Installeed the Nero 8 software that came with the drive and
still have the same problem using that!

Any ideas guys?

Clive in Kent

 

[R. C. White]

Hi, Clive.

Bummer!

You've pretty well ruled out hardware problems, software problems, OS
problems. What's left?

Is your DVD drive internal? IDE/SATA/Other? Or external: USB? To a hub
or directly to the mobo connector? Or? Make and model might tell us
something.

Maybe we're down to looking for a PEBCAK error? (Problem Exists Between
Chair And Keyboard - in other words, Operator Error) Since it was your
first try "in a number of months", perhaps you just forgot how to do it on
your computer? (That has happened to me more than once. Just a week or two
ago, I tried repeatedly to burn a new build of Win7 over the old one - and
then realized it was on a DVD-R, not an RW. The RW worked, first try.)

During those months, did you make any other hardware changes?

I've had a few cases when one laser burned out, but not the other. Maybe
the write laser but not the read, or the DVD laser but not the CD. Since
you installed a new drive, that's not likely the case, but such things do
happen.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

 

[Clive in Kent]

Hi, Clive.

Bummer!

You've pretty well ruled out hardware problems, software problems, OS
problems. What's left?

Is your DVD drive internal? IDE/SATA/Other? Or external: USB? To a hub
or directly to the mobo connector? Or? Make and model might tell us
something.

Maybe we're down to looking for a PEBCAK error? (Problem Exists Between
Chair And Keyboard - in other words, Operator Error) Since it was your
first try "in a number of months", perhaps you just forgot how to do it on
your computer? (That has happened to me more than once. Just a week or
two ago, I tried repeatedly to burn a new build of Win7 over the old one -
and then realized it was on a DVD-R, not an RW. The RW worked, first
try.)

During those months, did you make any other hardware changes?

I've had a few cases when one laser burned out, but not the other. Maybe
the write laser but not the read, or the DVD laser but not the CD. Since
you installed a new drive, that's not likely the case, but such things do
happen.

RC
--
R. C. White, CPA
San Marcos, TX
(e-mail address removed)
Microsoft Windows MVP
Windows Live Mail 2009 (14.0.8064.0206) in Win7 Ultimate x64 RC 7100

Thanks for your response.

It's an IDE drive connected direct to MB. I wish it was just my senility but
I'm afraid not. I certainly haven't forgotten how to burn a disc! I load the
disk in the drive (CD-R, CD-RW, DVD +/-, dvd-RW whatever) it just does not
recognise any blank recordable disk. It will read CD roms, audio CDs & DVD
roms.

No other major hardware changes made.

TIA

Clive in Kent

 

[Curious]

Did you try both putting in the blank before you tried to write to it and
waiting to put it in till the writing software asked for it?

 

[Curious]

Have you tried different power and interface cables?
Does everything appear normal in device manager?

 

[Clive in Kent]

Have you tried different power and interface cables?
Does everything appear normal in device manager?

As the drive powers up ok and it reads CD & DVD roms and audio CDs Ok I
would presume that the cables are OK.

Yes everything is normal in device manager.

Clive in Kent

 

[Curious]

AFAIK the data cable has some separate pins for writing then for reading and
writing may require more power then for reading.

 

[Peter Foldes]

Clive

This is a known problem that arises with the removal of the Roxio software.

Use the below fix for this issue. Before the re-worded this MS KB it used to say
that one of the causes was the removal of the Roxio software

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

 

[Clive in Kent]

Clive

This is a known problem that arises with the removal of the Roxio
software.

Use the below fix for this issue. Before the re-worded this MS KB it used
to say that one of the causes was the removal of the Roxio software

http://support.microsoft.com/default.aspx?scid=kb;en-us;314060

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Clive in Kent @hotmail.com>" <cliverholden<remove> wrote in message
news:%[email protected]...

Many thanks Peter. Seems to have done the trick!

Kind regards

Clive in Kent

 

[Peter Foldes]

You are welcome Clive. And thanks for posting back