Some emails get delivered to deleted folder

[Travis]

I've got a number of rules in place to deal with persistent spammers.
For instance I get a pirate software spam roughly 20 times a day
advertising the same programs, so I chose the program names I'm least
likely to get an email about and dump them straight into the deleted
items folder. So also for emails mentioning viagra, cialis or enlarged
genitalia. They seem to be from the same spammer and while the sender
always changes the content never does. Some days this spammer sees fit
to send me as many as 100 copies of the same spam emails.

But there are a few legitimate emails that find their way into the
deleted items folder as well. How they get there is a complete mystery
to me since they do not appear to contain any of the words I've banned.

Is there a way to run a check on a particular email to see which rules
are causing it to get deleted on receipt? Some of the emails concerned
come from clients and it is unacceptable to lose their emails.

All suggestions would be welcome...

Travis

 

[Vince Averello [MVP-Outlook]]

There's no automatic way to know what rule did the moving. You could move
the message back to the Inbox then manually run your rules one by one to see
which one did it.

Also, are you using the built-in Junk E-mail rules?

 

[Travis]

There's no automatic way to know what rule did the moving. You could move
the message back to the Inbox then manually run your rules one by one to see
which one did it.

Also, are you using the built-in Junk E-mail rules?

I turned on junk mail filtering recently after the number of identical
software spams I started receiving escalated from just a few to a few
dozen on average every day.

But the problem pre-dates that.

It is always the same people whose emails keep getting deleted even
though there is nothing obvious about their email addresses or the
content of their messages which would account for them being deleted.

I suppose a bandaid solution would be to create another rule which
moves their emails from the deleted folder to the inbox, but would that
create a new problem where their emails would effectively become
undeleteable while the rule is active?

Travis

 

[Vince Averello [MVP-Outlook]]

You could create a rule to move those messages to another folder that has
higher priority that your other rules.

 

[GillW]

Or alternatively you could use a spam-filtering software freebie such
as MailWasher, which I've successfully been using for about 2 years
now, after encountering much the same problems. It will filter very
effectively and you can delete messages direct from the ISP server
instead of getting them in your inbox.

(I have no commercial interest in the product at all - I'm just a happy
user!)

http://www.mailwasher.net/