Software Uninstall/reinstall problem

[Guest]

Software: Belkin Nostromo N52 Gaming Pad Driver & Software
Install File Name: Nostromo_v3d
OS: Vista x86 (Yes... retail purchase and authenticated)

1.) I installed the software, and it did not perform properly in Vista.
2.) I attempted to uninstall via Control panel
3.) RESULT: BLUESCREEN (BAD_POOL_HEADER)
4.) I consulted the vendor, and they suggested an uninstall/reinstall
(brilliant folks).
5.) I did attempt another unistall. RESULT: BLUESCREEN (BAD_POOL_HEADER)
6.) I attempted to reinstall over the prior install.
7.) The installation package said "There is a prior install in progress.
Do you want to remove that install?"
8.) I said, "YES!" (and clicked the appropriate button.)
9.) RESULT: BLUESCREEN (BAD_POOL_HEADER)

So, I cannot UNINSTALL. I cannot REINSTALL So, I thought, I will manually
delete this bugger, then clean up the after-effects late.

PROBLEM: All files int he install folder are "in use" and cannot be deleted.

Can't uninstall. Can't reinstall. Can't delete.

Vendor says: "Not our problem. Must be a Vista issue." (Man, am I about
sick of people blaming their problems on Vista.)

Any help out here?
Scott

 

[Guest]

Also, no processes running or start-up items that I see that are affiliated
with Belkin or Nostromo. In case that was a question.


S

 

[Guest]

have you tried uninstalling it with UAC turned off?

 

[Michael Solomon]

Also, no processes running or start-up items that I see that are
affiliated
with Belkin or Nostromo. In case that was a question.


S

Try using System Restore to take you back to a time prior to when you
installed the software. All Programs\Accessories\System Tools\System
Restore.

If this doesn't resolve the issue, try uninstalling or installing and
uninstalling in Safe Mode; boot the system, start tapping F8, at the menu
choose Safe Mode.

Now to the real question, is this software Vista Compatible or did you
simply install the software that came with the device which you had
installed in XP? Before installing, did you check hardware manufacturer's
website for updates, Vista compatible software for the device and/or did you
check to see if the device, software, drivers, etc. were indeed compatible
with Vista?

All of this is important and you may not be able to remove this software
without formatting and starting over unless you have an image of your setup
prior to the installation.

 

[Guest]

Michael --

The software claimed to be Vista-ready - so take that for what it is worth.
It seems that somehow it got stuck in the install and has never told Vista it
is not installing any longer. But, my knowledge of such things is minimal.

As a bonus, there is no uninstaller built-in with the software, so I cannot
use that file. And in Safe Mode, it apprears that Vista disables the Windows
Installer Service, so i cannot uninstall anything anyway. It said -
basically - to uninstalll, restart no longer in safe mode.

*sigh* Mondays!

Thanks,
Scott

 

[Michael Solomon]

Michael --

The software claimed to be Vista-ready - so take that for what it is
worth.
It seems that somehow it got stuck in the install and has never told Vista
it
is not installing any longer. But, my knowledge of such things is
minimal.

As a bonus, there is no uninstaller built-in with the software, so I
cannot
use that file. And in Safe Mode, it apprears that Vista disables the
Windows
Installer Service, so i cannot uninstall anything anyway. It said -
basically - to uninstalll, restart no longer in safe mode.

*sigh* Mondays!

Thanks,
Scott

Did you try the System Restore function I mentioned? This restores the
registry and system settings back to a given point in time though you should
be sure to back up your data ahead of time.

Unfortunately, we go through this in the early stages of an OS. Late last
year, my printer died so I purchased an HP Laserjet 1018 printer that
claimed to be Vista Ready. while the HP site states they are working on
Vista drivers for this printer (early on they said the drivers would be
certified by July), to date, there are no drivers and the printer, sits
covered in a corner. Fortunately, I saw a deal on a multifunction inkjet,
networkable no less, that was Vista compatible and for which Vista drivers
and software existed when I purchased it or I would still be without any
printer for Vista.

Moral of the story; there apparently is a difference between "Ready" and
"Compatible."

Here's a couple of other things you can try but before you do so, be sure
your data is well backed up. You can try using Vista's repair option; boot
from the Vista disk, at the setup screen choose repair. If that doesn't
resolve it, try installing Vista over itself, known as an in-place install.

If those fail, not much left except to reformat and start over.

Good luck.

 

[Guest]

Michael --

You will never guess what was able to unlock this darn install... Windows
Update Advisor.

Of all the dumb luck...

I had already put my Vista DVD in the drive to reinstall, when just out of
sheer curiosity, I clicked the update advisor, downloaded it and ran it.

It said "Nostromo installation is suspended. Would you like to cancel and
roll back that install?" When I said YES, it did just that. Clean as a
whistle. I could then uninstall it.

Thanks for all the help though!

Thanks to Peter too for the reply up above!

Scott

 

[Michael Solomon]

Michael --

You will never guess what was able to unlock this darn install... Windows
Update Advisor.

Of all the dumb luck...

I had already put my Vista DVD in the drive to reinstall, when just out of
sheer curiosity, I clicked the update advisor, downloaded it and ran it.

It said "Nostromo installation is suspended. Would you like to cancel and
roll back that install?" When I said YES, it did just that. Clean as a
whistle. I could then uninstall it.

Thanks for all the help though!

Thanks to Peter too for the reply up above!

Scott

That's terrific and thanks for letting us know, Scott. I never would have
thought of that but it's one more option we can suggest to others who may go
through the same thing.