Software Setup Malfunction

[dev]

Hey, I just bought a Microsoft Lifecam Vx-5000 and every time I try to
install the software an error message comes up and says " setup cannot
continue because an unexpected error has occured." Can someone help me?

 

[Carey Frisch [MVP]]

Here's the software available for your product. Follow the link to download it.
http://www.microsoft.com/hardware/d...CE&type=Webcams&name=VX5000&os=XP_SP2&lang=en

 

[Mark L. Ferguson]

Does Device Manager, in Control panel, see the device OK? Are you trying to
install some extra editing software? Does Movie Maker see the cam?

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

 

[rvltch]

Same problem as "Dev".

Windows XP SP2
Device sees hardware (USB Video Device)
Am able to use Lifecam with AIM and get a good video when checking in My
Computer
Movie Maker sees Lifecam
I have some other editing software installed: Muvee, Camtasia, and
Intervideo WinDVD
LifeCam 2.04 software hangs and gives the error cited by "Dev"

 

[Tony]

Hi Carey. I picked up a VX 5000 this weekend and I am having the same
installation issue described above. I downloaded the updated software
(v.2.04) but still received the same issue. All system requirements are
exceeded. I've ensured all critical Windows Updates have been processed, I've
run CCleaner, Ad-Ware 2008 and Trend Micro Internet Security 2007...in other
words, the computer is clean and running well.

Is there something more specific I need to address? Thanks.

Regards,
Tony

 

[PJB Shark]

My problem is similar. I'm trying to install the software but the install
process won't proceed past, "Downloading and installing files..." The green
bars at the bottom fill up, as if progressing, but it's been running for a
couple of hours now. I thought maybe the problem was with the CD, so I tried
it with the downloaded version with the same result.

How long should this process take? Any ideas?

 

[Tony]

Hey PJB. After much frustration, and less than great support from Microsoft,
my issue was tracked down to be caused by a bad file somewhere in my
Microsoft .Net Framework software...I had versions 1.1, 2.0 and 3.0 installed
on my computer...along with a SP 1 for version 1.1.

I found this link helpful:

http://support.microsoft.com/kb/923100/en-us

Try and use method one to uninstall your .net framework software. Method one
did not work for me, I kept getting issues with removing both 2.0 and 3.0.

I then used method 2 which entails following another link and downloading a
..net framework cleanup tool. I ran the program to cleanup ALL .Net versions.

Then I went back to Microsoft Downloads and downloaded .net framework 1.1,
2.0 and 3.5 (not 3.0 - for some reason 3.0 would not download and created
issues).

Once these .Net Framework downloads were installed I downloaded and
installed LifeCam 2.04 software and my kid was up and running in 10 minutes.

It took me over a week to get this issue resolved.

One more thing, when you are downloading and installing your .net framework
files you need to make sure you download in the proper sequence. Also, for
some reason I encountered printer issues the first time through this. The
second time I just unplugged my printer untill all downloads were installed
and I did a computer restart and the printer issue went away.

Good luck!

 

[calisson]

My Lifecam 2.0 software hangs at "downloading and installing files" over and
over too--I simply cannot install it. I tried uninstalling .net frameworks as
per your links, then reinstalled them at Windows downloads (actually it only
wanted me to install frameworks 2 and 3 and their fixes)--still no go. I
tried uninstalling them again and installing the software before reinstalling
the .net frameworks--no go.

I thought maybe my cd was corrupted so I downloaded the software from MS.
That wouldn't install either, only this time I got a message saying the
software was missing MS's digital signature! I simply cannot figure out why
this "super easy" software won't install. I too ran spyware & virus scans,
Crap Cleaner, and so on.

This is so frustrating. Is there any way to get tech support from MS w/o
paying $60 for a $35 webcam? Can the webcam be sued w/o its software? Or is
my only option to return the webcam and try another brand?

 

[Tony]

Hi Calisson. I tried to get tech support via email but my product
identification number was coming up invalid. I emailed my issue and was asked
to call their 1-800 number. I then had issues there and sent a really
constructive (i.e. harsh) email regarding poor service treatment and was
asked to call the 1-800 number again...this time they must have flagged my
case # and I got very attentive service. I was clear in my email that
spending $35 to get microsoft support to install a $30 piece of microsoft
hardware onto a system operated my microsoft was just too much to expect from
customers and that if I did not get some free support I would start a letter
campaign highlighting my experiences to every board of director along with
about a half a dozen sr. executives...sorry to hear my solution did not work
for you. Good luck.

 

[calisson]

Hi Tony,

I decided I had nothing to lose by just seeing if the webcam worked w/o the
installation CD. And so I plugged it into the USB port, and guess what--the
computer recognized it just fine. All I wanted it for was Skyping anyway, and
Skype also recognized it, as well as having a place where I could tweak the
exposure. So I guess I can take the CD and have a nice coaster. I am curious
about what would have been available to me had I been able to install the
software....

Calisson

 

[dmoody1]

Tony,

You saved my client and my hair. She just bought the Lifecam VX-5000 and
the software would not install. After many attempts myself, I finally saw
the .net errors. I found your instructions and gave them a try. Her
software finally installed and the camera is working great.

For others, during the uninstall of .net 2.0 we got the same error (.net
framework encountered an error and needs to close). I am betting the 2.0
framework is the culprit.

I agree with you all - Microsoft has dropped the ball here. Support is very
lacking on this product. Happy to see the users banding together and doing
what they failed to do.

Thx again,
Douglas

 

[Leonard Grey]

Never a problem with .Net here. Windows XP SP 3.

 

[dmoody1]

running Windows XP SP3 as well and auto-update kept her current on
patches/udates.

 

[marshes2]

Hey, I just bought a Microsoft Lifecam Vx-5000 and every time I try to
install the software an error message comes up and says " setup cannot
continue because an unexpected error has occured." Can someone help me?

 

[Fazrul]

Hai guys...

experiencing same problem, can't install cd. i havent try solution suggested
by Tony coz i noticed u guys are using xp, but how bout vista? will the same
method work?

same as Calisson, i said 'what the hell, just plug it and see...' so i did
and the webcam works fine but i'm curious what's in the cd, so...should i use
the same method by Tony?

Thank you

running Windows XP SP3 as well and auto-update kept her current on
patches/udates.

 

[Marcy]

What in the world is ".Net Framework software" I tried downloading it from
the website first suggested but it still didn't work after a while. I'm
extreamly frustrated and would really like some help?

 

[Patrick Keenan]

What in the world is ".Net Framework software" I tried downloading it from
the website first suggested but it still didn't work after a while. I'm
extreamly frustrated and would really like some help?

The .NET framework is a set of application support functions.

If applications now on your system don't call for it, then you probably
don't need it right now.

Applications that might need it include video driver control utilities.

It can happen that problems arise with installing the newer versions of the
..NET framework, requiring removal and reinstall of previous versions - if
you need them.

If you're having specific problems, it would be more helpful if you detailed
them.

HTH
-pk

 

[macusa]

Hi Tony,

I decided I had nothing to lose by just seeing if the webcam worked w/o the
installation CD. And so I plugged it into the USB port, and guess what--the
computer recognized it just fine. All I wanted it for was Skyping anyway, and
Skype also recognized it, as well as having a place where I could tweak the
exposure. So I guess I can take the CD and have a nice coaster. I am curious
about what would have been available to me had I been able to install the
software....

Calisson

 

[macusa]

Callison when I read that you plug the Webcam in the USB port to see if it
worked, I did the same and "Voila" everything worked in Skype. I been trying
to install the software for more than a week and it is always hanging in
"downloading and installing files". When I decided to go to the Communities
and read about .net framework uninstall and reinstall in sequence, I did not
want to go through that so I tried your unorthodox method and it worked.
Thank you very much.
Macusa