Software(s) Won't Recognize Internet Connection

[brettharlow123]

Running XP SP2 on an HP Pavilion.

I have an active Internet connection through a Linksys router.

I boot IE, and I get the Internet clean and clear.

I boot anything else, and the software doesn't recognize the
connection.

Not Outlook, not Yahoo Messenger, not AVG Antivirus, not MSN Messenger.

HP will not help because I have an active Internet connection.

Neither will Linksys.

Neither will ATT/Yahoo, my ISP.

I have told each CSR that is highly improbable that ALL THE SOFTWARE ON
MY COMPUTER, EACH ON ITS OWN, ISN'T WORKING when all these apps work
fine on my Dell.

HP is supposed to care since their CC is bundled with Windows, but no.

Can someone please tell me what to do, or who to call or chat or
e-mail?

Thanks as always to this friendly community of strangers.

 

[JS]

If you are using a Firewall check the settings.
For Windows XP built-in firewall see:
http://www.microsoft.com/windowsxp/using/networking/security/winfirewall.mspx
For other brands check the maker's web site or built-in help.

JS

 

[Wesley Vogel]

From AVG HELP:

Run AVG Control Center (by double-clicking the AVG icon in systray)
Right-click the Update Manager component and choose the Settings option

Connection Properties
This dialog allows you to select the connection type to be used.

The Network connection type box allows you to select one of two options -
LAN or Dial-up. If you select a Dial-up connection, choose which you want to
use from the drop down menu. Click the Edit button to edit the parameters
for the selected connection.

Click the OK button to save any changes and close the dialog.
Click the Cancel button to close the dialog without saving any changes.
-----

AVG Inet - Proxy Tab
Here you can enter proxy server settings for Internet access.

If you select to Use proxy server then you must enter a valid proxy server
name or IP address in the Server textbox and port in the Port textbox.

If the proxy server requires authentication, mark the Proxy authentication
checkbox.

When this option is selected you must enter a valid Username and optionally
a Password. Select Ask for password if you want to be prompted for a
password each time you attempt to connect to the Internet.

Click the OK button to save any changes and close the dialog.
Click the Cancel button to close the dialog without saving any changes.

Click the Apply button to confirm your settings without closing the dialog.
--------

If you are using a proxy server, you have to define it in AVG Update
Manager.

run AVG Control Center (by double-clicking the AVG icon in systray)
right-click the Update Manager component and choose the Settings option
press the Proxy tab
enter correct proxy server (DNS name or IP address) and port number. If the
proxy server requires the authentication, enter correctly also username and
password
-----

Update - Internet connection failed
Perform following procedure:

run AVG Control Center
mark the Update Manager component -> Settings (button in the bottom of AVG
Control Center or an item in context menu (right-click by the mouse)
if you are using a Proxy server, set appropriate values on the proxy tab.
if you are using a dial-up, set it on the Dial-Up tab.
check your firewall settings, the AVGINET.EXE and AVGCC.EXE application must
be allowed to connect itself to the internet

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In