Snapshot viewer general question

[Guest]

Hello all,
I am outputting a report to the snapshot format and emailing it along with
the instructions to download the snapshot viewer to users.

My question is, some people are still not able to view the report. Do the
email recipients have to have MS Office or just Windows? I can't seem to get
that detail from Micosoft. Any other thoughts on why they can't view it?
Thank you so much.
Debbie

 

[Stefan Hoffmann]

hi Debbie,

My question is, some people are still not able to view the report. Do the
email recipients have to have MS Office or just Windows? I can't seem to get
that detail from Micosoft. Any other thoughts on why they can't view it?

The only need Windows. But in the past there where some problems
concerning the installation, which resulted in an unusable viewer.

Generate PDFs with lebans.com.


mfG
--> stefan <--

 

[Rick Brandt]

Hello all,
I am outputting a report to the snapshot format and emailing it along
with the instructions to download the snapshot viewer to users.

My question is, some people are still not able to view the report.
Do the email recipients have to have MS Office or just Windows? I
can't seem to get that detail from Micosoft. Any other thoughts on
why they can't view it? Thank you so much.
Debbie

As with previewing a report in Access the printer driver is very much involved.
Some printer drivers don't get along with the Snashot Viewer. Have those people
try a different default printer to see if the problem persists. There current
driver might even be corrupted.

 

[Guest]

Thank you both very much, that really helped. Have a great day.
Debbie