Slow start up IE7 closes and icons disappearing

[Jon]

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you

 

[nass]

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.


2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

f the above doesn't help, back up your data try the info below:
http://www.michaelstevenstech.com/XPrepairinstall.htm
If you will go with Repair install please uninstall IE7 first then perform
the Repair, as your XP CD which you will perform the Repair from doesn't
contain IE7.
HTH.
Let us know how it is going.
nass

 

[Jon]

Thanks very much for taking the time to help me. I followed the first steps
no viruses found. I have identified the IE7 add on causing the problems and
disabled it. Both IE7 and the PC start up perform better now. My only
remaining problem is when I go to start>>run>>browse>>mydownloads and select
any program file, all the icons in the browsing window disappear for about 30
seconds and then the window closes and the run line appears. If during the
30 seconds I press ctrl alt del. they appear within a few seconds of doing
so. Strangely, if I do the same but select desktop and not mydownloads I
don't have this problem. Any ideas would be appreciated thank you.

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.


2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

f the above doesn't help, back up your data try the info below:
http://www.michaelstevenstech.com/XPrepairinstall.htm
If you will go with Repair install please uninstall IE7 first then perform
the Repair, as your XP CD which you will perform the Repair from doesn't
contain IE7.
HTH.
Let us know how it is going.
nass

 

[nass]

Hi Jon, can you tell me what this Add-ons that was the culprit in your case
please?.

can you let me know if any error messages in the event Viewer!.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
HTH.
nass
----
http://www.nasstec.co.uk

Thanks very much for taking the time to help me. I followed the first steps
no viruses found. I have identified the IE7 add on causing the problems and
disabled it. Both IE7 and the PC start up perform better now. My only
remaining problem is when I go to start>>run>>browse>>mydownloads and select
any program file, all the icons in the browsing window disappear for about 30
seconds and then the window closes and the run line appears. If during the
30 seconds I press ctrl alt del. they appear within a few seconds of doing
so. Strangely, if I do the same but select desktop and not mydownloads I
don't have this problem. Any ideas would be appreciated thank you.

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you

Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.


2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

f the above doesn't help, back up your data try the info below:
http://www.michaelstevenstech.com/XPrepairinstall.htm
If you will go with Repair install please uninstall IE7 first then perform
the Repair, as your XP CD which you will perform the Repair from doesn't
contain IE7.
HTH.
Let us know how it is going.
nass

 

[Jon]

Hi The culprit was the Skype Add On Mastermind Browser helper object
skypeIEplugin.dll.
Re the event viewer error messages the following report shows one of each as
requested. Thank you.

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 14/01/2008
Time: 18:29:05
User: N/A
Computer: JON
Description:
Fault bucket 504754043.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 30 34 37 35 34 30 34 50475404
0010: 33 0d 0a 3..


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 04/01/2008
Time: 18:39:52
User: NT AUTHORITY\SYSTEM
Computer: JON
Description:
Windows saved user JON\Jonathan registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7016
Date: 13/01/2008
Time: 19:24:04
User: N/A
Computer: JON
Description:
The BrSplService service has reported an invalid current state 0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Hi Jon, can you tell me what this Add-ons that was the culprit in your case
please?.

can you let me know if any error messages in the event Viewer!.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
HTH.
nass
----
http://www.nasstec.co.uk

Thanks very much for taking the time to help me. I followed the first steps
no viruses found. I have identified the IE7 add on causing the problems and
disabled it. Both IE7 and the PC start up perform better now. My only
remaining problem is when I go to start>>run>>browse>>mydownloads and select
any program file, all the icons in the browsing window disappear for about 30
seconds and then the window closes and the run line appears. If during the
30 seconds I press ctrl alt del. they appear within a few seconds of doing
so. Strangely, if I do the same but select desktop and not mydownloads I
don't have this problem. Any ideas would be appreciated thank you.

:

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you


Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.


2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

f the above doesn't help, back up your data try the info below:
http://www.michaelstevenstech.com/XPrepairinstall.htm
If you will go with Repair install please uninstall IE7 first then perform
the Repair, as your XP CD which you will perform the Repair from doesn't
contain IE7.
HTH.
Let us know how it is going.
nass

 

[Jon]

Hi The culprit was the Skype Add On Mastermind Browser helper object
skypeIEplugin.dll.
Re the event viewer error messages the following report shows one of each as
requested. Thank you.

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 14/01/2008
Time: 18:29:05
User: N/A
Computer: JON
Description:
Fault bucket 504754043.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 30 34 37 35 34 30 34 50475404
0010: 33 0d 0a 3..


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 04/01/2008
Time: 18:39:52
User: NT AUTHORITY\SYSTEM
Computer: JON
Description:
Windows saved user JON\Jonathan registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7016
Date: 13/01/2008
Time: 19:24:04
User: N/A
Computer: JON
Description:
The BrSplService service has reported an invalid current state 0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Hi Jon, can you tell me what this Add-ons that was the culprit in your case
please?.

can you let me know if any error messages in the event Viewer!.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
HTH.
nass
----
http://www.nasstec.co.uk

Thanks very much for taking the time to help me. I followed the first steps
no viruses found. I have identified the IE7 add on causing the problems and
disabled it. Both IE7 and the PC start up perform better now. My only
remaining problem is when I go to start>>run>>browse>>mydownloads and select
any program file, all the icons in the browsing window disappear for about 30
seconds and then the window closes and the run line appears. If during the
30 seconds I press ctrl alt del. they appear within a few seconds of doing
so. Strangely, if I do the same but select desktop and not mydownloads I
don't have this problem. Any ideas would be appreciated thank you.

:

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you


Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.


2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

f the above doesn't help, back up your data try the info below:
http://www.michaelstevenstech.com/XPrepairinstall.htm
If you will go with Repair install please uninstall IE7 first then perform
the Repair, as your XP CD which you will perform the Repair from doesn't
contain IE7.
HTH.
Let us know how it is going.
nass

 

[nass]

:

Hi Jon,
http://forum.skype.com/index.php?showtopic=88720


Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 14/01/2008
Time: 18:29:05
User: N/A
Computer: JON
Description:
Fault bucket 504754043.

This can indicate a bad Add-ons or a Bad RAM?.
You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://oca.microsoft.com/en/mtinst.exe
http://oca.microsoft.com/en/windiag.asp
You may need to reposition/reset the RAM sticks in their slots.


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 04/01/2008
Time: 18:39:52
User: NT AUTHORITY\SYSTEM
Computer: JON
Description:
Windows saved user JON\Jonathan registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.


Troubleshooting profile unload issues
http://support.microsoft.com/kb/837115



Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7016
Date: 13/01/2008
Time: 19:24:04
User: N/A
Computer: JON
Description:
The BrSplService service has reported an invalid current state 0.

BrSplService is the spooling service for Brother printers, try to update the
driver for the printer or uninstall and reinstall the printer software.


Can you please send me the Hijackthis log at to_you_ross(at)yahoo.co.uk
HTH.
nass

 

[Jon]

Thanks for the info. Can you please explain how I go about configuring
the services to run in either the LocalService or NetworkService account as
mentioned below. I have no idea on this sorry. Meanwhile I will work on the
other aspects. Hope you received the HJT report. Thanks again for your time
it is much appreciated.

Hi The culprit was the Skype Add On Mastermind Browser helper object
skypeIEplugin.dll.
Re the event viewer error messages the following report shows one of each as
requested. Thank you.

Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 14/01/2008
Time: 18:29:05
User: N/A
Computer: JON
Description:
Fault bucket 504754043.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 35 30 34 37 35 34 30 34 50475404
0010: 33 0d 0a 3..


Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 04/01/2008
Time: 18:39:52
User: NT AUTHORITY\SYSTEM
Computer: JON
Description:
Windows saved user JON\Jonathan registry while an application or service was
still using the registry during log off. The memory used by the user's
registry has not been freed. The registry will be unloaded when it is no
longer in use.

This is often caused by services running as a user account, try configuring
the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7016
Date: 13/01/2008
Time: 19:24:04
User: N/A
Computer: JON
Description:
The BrSplService service has reported an invalid current state 0.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Hi Jon, can you tell me what this Add-ons that was the culprit in your case
please?.

can you let me know if any error messages in the event Viewer!.
Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us
HTH.
nass
----
http://www.nasstec.co.uk

Thanks very much for taking the time to help me. I followed the first steps
no viruses found. I have identified the IE7 add on causing the problems and
disabled it. Both IE7 and the PC start up perform better now. My only
remaining problem is when I go to start>>run>>browse>>mydownloads and select
any program file, all the icons in the browsing window disappear for about 30
seconds and then the window closes and the run line appears. If during the
30 seconds I press ctrl alt del. they appear within a few seconds of doing
so. Strangely, if I do the same but select desktop and not mydownloads I
don't have this problem. Any ideas would be appreciated thank you.

:



:

Hi Can anyone please help with this problem. I run Zonealarm pro and it
advised me that I had the win32:/zlob trojan. Using various freeware and and
advice from various websites I think I have removed it sucessfully?? However,
the pc now takes about 4 minutes to load my settings at startup. Also when I
use IE7 randomly on clicking a link IE just closes without warning. Finally,
if I go to startlrunlbrowse and click on any icon in the browse window all
the icons disappear for about 30 seconds then reappear. Then if I click ok on
the run box this goes blank for about 30 seconds and then appears with the
run line as selected. I am not sure what I may have done getting rid of the
trojan but have lots of anti spyware and other tools download. Hope someone
can help please. Thank you


Go through these Cleaning steps:
1... First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
SuperAntispyware - Free
http://www.superantispyware.com/superantispywarefreevspro.html

Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html

Lots of tools to download and disinfect your machine (offline scanner):
http://www.bitdefender.co.uk/site/Downloads/browseFreeRemovalTool/

After the scan run disk cleanup on your drive.


2- Download the Hijackthis and send the report to one of many
forums for analysis and troubleshooting:
http://www.merijn.org/index.php
When all else fails, HijackThis v2.0.2
(http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis) is
the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. Post
your log to http://aumha.net/viewforum.php?f=30,
http://castlecops.com/forum67.html,
http://forums.subratam.org/index.php?showforum=7, or other appropriate
forums for expert analysis, not here.

f the above doesn't help, back up your data try the info below:
http://www.michaelstevenstech.com/XPrepairinstall.htm
If you will go with Repair install please uninstall IE7 first then perform
the Repair, as your XP CD which you will perform the Repair from doesn't
contain IE7.
HTH.
Let us know how it is going.
nass