Slow or unable to connect to Internet

[LARRY]

Good morning;

Begining earlier this week, our internet connection has
become extremely slow. Loading google.com takes about 3
to 4 minutes.

A friends latptop can connect and is fast using the same
cable and configuration. No software or hardware has
been added, connections and cables are fine, internet
connections were deleted and reinstalled using NCW, WinXP
Home was reinstalled on reccomendation of Comcast, NIC
tested and drivers ok.

Can ping gateway, ipconfig lists IPs Comcast says are ok,
but when ping is used on sayd google.com, IP comes back
quick and 2 or 3 packets are lost. Tried with firewall
on and off.

Any suggestions would be greatly appreciated.

 

[Malke]

Good morning;

Begining earlier this week, our internet connection has
become extremely slow. Loading google.com takes about 3
to 4 minutes.

A friends latptop can connect and is fast using the same
cable and configuration. No software or hardware has
been added, connections and cables are fine, internet
connections were deleted and reinstalled using NCW, WinXP
Home was reinstalled on reccomendation of Comcast, NIC
tested and drivers ok.

Can ping gateway, ipconfig lists IPs Comcast says are ok,
but when ping is used on sayd google.com, IP comes back
quick and 2 or 3 packets are lost. Tried with firewall
on and off.

What does a scan with a current antivirus program (meaning a version not
later than 2002 and using updated virus definitions) show? Also, remove
spyware with Spybot Search & Destroy from www.security.kolla.de and
Ad-aware from www.lavasoftusa.com. Be sure to update these programs
before running them. It is best to run antivirus and spyware removal
tools in Safe Mode.

Malke