Slow Logoff and Userenv Error

[Chris Guimbellot]

Hello,

I have noticed lately that logging off of my Win2K PC is taking way too
long. When I examined the error log, the following error appeared:

Source: Userenv
Category: None
Event ID: 1000
User: NT AUTHORITY\SYSTEM
Description:
Windows cannot unload your registry file. If you have a roaming profile,
your settings are not replicated. Contact your administrator.
DETAIL - Access is denied. , Build number ((2195)).

After reading a little on EventID.net
(http://www.eventid.net/display.asp?eventid=1000&source=userenv). Of the
many things that are suggested, I have installed SP4, and my anti-virus
software is up to date.

The next response was to install IPSec Policy Agent
(http://support.microsoft.com/default.aspx?scid=kb;[LN];Q319909). What
exactly is IPSec Policy Agent, is this really the source of the problem, and
is there anything that I have to watch out for regarding this?

I appreciate the help. Thanks,

Chris

 

[Steve Parry [MVP]]

goto Control Panel>Add/Remove Programs > Change/Remove Programs and see if Q329170 is
listed as an
update if it is remove it.

plus

start > run > gpedit.msc > Computer Configuration> Administrative Template
System > Logon > Maximum retries to unload and update user profile ... set
enabled and to say 5 ... default if not configured is 60!!

There appears to be a hotfix available from MS (thanks Neo)
http://support.microsoft.com/default.aspx?scid=kb;en-us;814770

but you will have to telephone MS to order it.


PS

http://support.microsoft.com/default.aspx?scid=kb;en-us;814770

 

[Steve Parry [MVP]]

Kevin and Steve,

Thanks for the help. I had uninstalled the hotfix 329170 before, but
that didn't seem to help. I also had tried the gpedit.msc, but that
didn't solve the problem for me because I use roaming profiles. I
did, however contact MS and got the patch referred to in 814770. The
call, by the way, is free.

The patch will not run on SP4, so I did the following:

1. Ran Winnt32.exe upgrade from the disk to revert back to an install
without a service pack
2. Installed SP3
3. Installed the 814770 patch and verify it worked
4. Installed SP4

After all of that, it works great. I don't get the message and my
roaming profile works. Thought you would like to know. Thanks,

Chris

Hi Chris

Thanks for the feedback, glad you've resolved the issue

Regards