Event ID 1000 (Userenv)


G

Guest

Hi,

I get an error (seen below) when i try to log on to the terminal server (W2k
SP4).
The registry size is by now 100 MB and i increased it to 150 Mb.
I allread have read the KB281267,KB285192 and KB329718 but it didn`t help to
solve the problem.
What could be the cause of this?

best regards

Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 20.06.2006
Time: 11:48:28
User: NT AUTHORITY\SYSTEM
Computer: Server1
Description:
Windows cannot load your profile. Please increase the registry size and
restart the computer.


Event Type: Error
Event Source: Userenv
Event Category: None
Event ID: 1000
Date: 19.06.2006
Time: 16:51:26
User: NT AUTHORITY\SYSTEM
Computer: Server1
Description:
Windows cannot unload your registry file. If you have a roaming profile,
your settings are not replicated. Contact your administrator.

DETAIL - Access is denied. , Build number ((2195)).
 
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V

Vera Noest [MVP]

There are 2 post-SP4 hotfixes which deal with this problem.
If they don't help, try if the problem disappears when you install
the UPHClean utility on the server.

828153 - UsrClasses Hive Does Not Unload During Logoff Because of
an Intermittent Handle Leak in Spoolsv.exe
http://support.microsoft.com/?kbid=828153

827825 - "Windows Cannot Unload Your Registry Class File" Error
Message When You Log Off Terminal Services
http://support.microsoft.com/?kbid=827825

http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-
8912-4E18-B570-42470E2F3582
_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
 
V

Vincent Xu [MSFT]

Hi,

As we know, the 1000 error is not a specific error. It is recorded when the
profile could not be unloaded. However, the cause may be vary. I am not
sure what steps you have done to solve the issue. So, I would like to
provide the general troubleshooting steps on this issue. Thank you for your
time.

1. Verify that you have installed Windows 2000 SP4 and IE6 SP1 on the
Terminal Server.

Windows 2000 SP4:
http://www.microsoft.com/windows2000/downloads/servicepacks/sp4/default.asp

Internet Explorer 6 SP1
http://www.microsoft.com/windows/ie/downloads/critical/ie6sp1/default.asp

2. This issue can occur if the share that contains your user profile is not
set to Full Control. To resolve this issue, put user profiles for clients
running Windows 2000 on servers and domain controllers running Windows 2000
Server or change the permissions on the share to Full Control. For more
information, please refer to the following article.

255113 Windows 2000 Roaming Profiles May Not Synchronize with Windows NT 4.0
http://support.microsoft.com/?id=255113

3. This problem occurs if the following conditions are true:

- You are use a Windows 2000-based computer to connect to a Windows
2000-based Terminal Server.

- Your Windows 2000-based Terminal Server runs Citrix MetaFrame version
1.8, which is configured in a load-balanced server farm.

- Your Windows 2000-based Terminal Server uses an antivirus program or
a backup program that is not compatible with the Citrix software. For
example, this is a known problem with Symantec Norton AntiVirus
Corporate Edition version 7.5.

To work around this problem, disable or remove the antivirus program or the
backup program.

Contact the manufacturer of your antivirus program or your backup program
for more information about how to resolve this problem. There may be an
update for your software that resolves this problem. For more information,
please refer to the following article.

329718 Terminal Server Roaming Profiles Are Not Saved
http://support.microsoft.com/?id=329718

4. This issue may occur if Microsoft Windows or third-party programs such
as printer drivers or virus scanners do not stop and release resources when
you log off your computer. To resolve this issue, use the Microsoft User
Profile Hive Cleanup Service (UPHClean). UPHClean monitors the computer
while Windows is unloading user profiles and forces resources that are open
to close. Therefore, the computer can unload and reconcile user profiles.

To download and install UPHClean, visit the following Microsoft Web site:

http://www.microsoft.com/downloads/details.aspx?FamilyId=1B286E6D-8912-4E18-
B570-42470E2F3582

For more information, please refer to the following article.

837115 Troubleshooting profile unload issues
http://support.microsoft.com/?id=837115

5. Install the following hotfix:

828153 UsrClasses Hive Does Not Unload During Logoff Because of an
Intermittent
http://support.microsoft.com/?id=828153

I wanted to let you know that hotfixes are generally available for specific
issues in the Product. Please keep in mind that they are not fully
regression tested and should be applied only to systems experiencing the
specific problem. For this reason, the first step would be to verify if you
are indeed running into the problem addressed in a specific hotfix. The
individual sending of hotfixes must be tracked by Microsoft for reasons
such as: you may run into problems after installing the fix, when future
updates to the hotfix occur we want to be able to notify you. For these
reasons and others, many hotfixes are only available to customers if they
call into the appropriate Microsoft Support phone line, and receive direct
help and advice from a Microsoft support professional. We are not equipped
to send out and track hotfixes here in the Newsgroups forum.

One option is to contact Microsoft Product Support Services directly to
obtain the fix. For a complete list of Microsoft Product Support Services
phone numbers and information about support costs, visit the following
Microsoft Web site:

http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

NOTE: In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The typical support costs will
apply to additional support questions and issues that do not qualify for
the specific update in question.



Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
G

Guest

hi,

i have checked 1 / 2 /3 and will now install the Microsoft User Profile Hive
Cleanup Service.

thx
 
V

Vincent Xu [MSFT]

Hi,

Let me know the results.:)

I'm glad to provide assistance.


Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 
G

Guest

UPHClean is installed and is working so far.
The user reports that the terminal server slows down a bit and it takes
longer that their profile is loaded.
Shouldn`t the registry size shrink?
It is still 110 MB and from time to time the user can`t login because it say
that the registry size is too smal (max. size is 150 mb).
How large can the registry be?
 
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V

Vera Noest [MVP]

Maybe it's time to install those 2 hotfixes that I mentioned in my
first reply? Vincent Xu also recommended the first one as his point
nr. 5.
828153 - UsrClasses Hive Does Not Unload During Logoff
Because of an Intermittent Handle Leak in Spoolsv.exe
http://support.microsoft.com/?kbid=828153

827825 - "Windows Cannot Unload Your Registry Class File"
Error Message When You Log Off Terminal Services
http://support.microsoft.com/?kbid=827825

_________________________________________________________
Vera Noest
MCSE, CCEA, Microsoft MVP - Terminal Server
TS troubleshooting: http://ts.veranoest.net
___ please respond in newsgroup, NOT by private email ___
 
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V

Vincent Xu [MSFT]

Hi,

Exactly, Rex, have you installed the two hotfixes?


Best regards,

Vincent Xu
Microsoft Online Partner Support

======================================================
Get Secure! - www.microsoft.com/security
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others
may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties,and confers no rights.
======================================================



--------------------
 

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