Slow down

C

Colin Chiang

My XP Professional (installed on an IBM T43 notebook) slowed down suddenly.

I did not install software recently.

When I check on the task manager, it is the svchost running sometimes at
90+% and sometimes at 60-70%. It keeps on for more than an hour. I checked
the services and the Indexing Service is disabled. Is there any reason for
that?

I have Norton Internet Security and Norton System Works installed helping me
to check problems but none reported.

Facing this situation, what can I do to restore the previous performance? Is
it necessary to re-install the XP professional again.

I am sorry as I cannot work smoothly with the CPU usage always at 100% for
hours. I have to fix it reasonably quick or otherwise the only alternative is
to re-install the XP professional again. Therefore, I would be appreciated if
swift suggest will be forwarded to me asap.

Thanks for your attentions.

Yours sincerely,

Colin Chiang
 
L

Leonard Grey

Ask Symantec technical support to help you remove the infection(s) on
your computer.
 
C

Colin Chiang

Thank you for your suggestion. I did use the live chat support to get support
from Symantec technical support. However, their solution to me is to use
selective startup to load only the MicroSoft and Symantec basic services
only. The machine I used is for development and I have Visual Studio only so
the SQL server services will not be available if I use the selective startup.
Actually, before the problem, I have both SQL server and Postgresql database
services on. Although it is a solution but an inconvenience one. However, it
appears that the problem is cause by crash amongst the services. Is there any
tools to check on the crash or I have to disable the service 1 by 1 and see
which service caused that. By using this methoid, I can identify one of the
crash services but not the other. With a development machine, the services
are lengthy. If there is no other alternative, it seems I have to try
disabling services or re-installing XP pro and install the software again
until the system crash again to see which services caused that. I am sorry I
posted again and I am afraid I need to work it out quick as I lost a working
date already and if the condition persists, I will lost more and should I
have no alternative to re-install XP, I will lost some other days too. I
would be very much appreciated if a quick solution can be found.

Thanks for your attention and possible help in advance.

Yours sincerely,

Colin Chiang
 
L

Leonard Grey

The only way to deal with an infection is to remove it. The alternative
is a clean install.
 
G

Gerry

Colin

You have complained that the process svchost is making excessive use of
your CPU. However, there are a number of entries for svchost on most
computers and you do not say, which one it is. Taking it further some of
the svchost processes are used by a number of applications so you may to
isolate which application from a group of applications is responsible
for the usage. The way forward is to download Process Explorer:

For further information about Process Explorer see here:
http://www.microsoft.com/technet/sysinternals/SystemInformation/ProcessExplorer.mspx

It would be helpful if you could post the Command Line of the svchost
process generating the excessive CPU usage. In Process Explorer place
cursor on Process and select Properties, Image.

The Indexing Service. If it gets turned off and you have to turn it on
again the system will run slowly for a few days until the process of
rebuilding the index is complete. When working properly it should speed
up your system.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 

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