Sloooooow computer, please help

G

Gord

Just in the last week, it seems that my computer has a large load it's trying
to carry. I have no idea what happened. It just started slowing down and
getting worse. It seems as though the hard drive is working continuously.
Even when no one is logged on. It is an older system and I intend on buying a
new one, just not yet. I have tried spybot, ad-aware and ccleaner but nothing
is working. Please help if you can.
 
K

Ken Blake, MVP

Just in the last week, it seems that my computer has a large load it's trying
to carry. I have no idea what happened. It just started slowing down and
getting worse. It seems as though the hard drive is working continuously.
Even when no one is logged on. It is an older system and I intend on buying a
new one, just not yet. I have tried spybot, ad-aware and ccleaner but nothing
is working. Please help if you can.



There's no way to be sure, based just on the little info you've
provided, but I would *strongly* suspect a malware infection.

You mention spybot (Spybot Search & Destroy?) and Adaware, but you say
nothing about an anti-virus program. Do you run an anti-virus program?
Which one (they are far from being equally good)? Is it, and the
anti-spyware programs, kept up to date.

Ccleaner is irrelevant to this issue.

Also note that SS&D and Adaware are two of the weakest anti-spyware
programs now available. I strongly recommend that you download and run
run MalwareBytes AntiMalware and SuperAntiSpyware.
 
J

JS

Gord said:
Just in the last week, it seems that my computer has a large load it's
trying
to carry. I have no idea what happened. It just started slowing down and
getting worse. It seems as though the hard drive is working continuously.
Even when no one is logged on. It is an older system and I intend on
buying a
new one, just not yet. I have tried spybot, ad-aware and ccleaner but
nothing
is working. Please help if you can.

In addition to Ken's suggestions, so of which I've repeated.
Last Tuesday was "Patch Tuesday" which included a number of
security fixes. Does this coincide with the slowdown, if not then read on.

#1: A process that's loading down your CPU:
It could be a sub-process or application that's running in the background
and taking all the CPU resources, which could be the cause of your PC
running slow.
To find and display what could be the problem try Process Explorer:
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

Note: Once you have Process Explorer installed and running:
In the taskbar select View and check 'Show Process Tree' and
'Show Lower Pane' options.
Then expand the process named 'Explorer' (click on the + sign)
In the column on the left named 'CPU', look for any high CPU usage.
Next click on the CPU column to sort the processes by %CPU usage
(Highest to Lowest).
Move the mouse cursor over any process, you should see a popup with some
detailed info.
Then mouse over the process that's using most or all the CPU %.
Then click on that process to highlight it,
Now that it's highlighted, right click and from the options listed select:
'Search Online'
This should display what out there on the web about that process.
You can also double click on any process to open up a more detailed
'Properties' window.
Note: some entries like Explorer, System/Services, and
Svchost entries may need to be expanded to show the detail (sub processes),
in this case click on the + located to the left of the entry.

An alternate method using Process Explorer is to double click
on the Graph just below the Menu bar.
This will open the 'System Information' window, which has a larger display
of all three graphs.
Move your mouse over any spike in the CPU Usage graph to see what
process/application or service was the cause of the spike.

#2: Stuff that loads during boot or logon and then is always running in the
background:
If you want to list and explore what may be the cause then:
Try Autoruns from the MS Windows SysInternals site:
http://www.microsoft.com/technet/sysinternals/ProcessesAndThreads/Autoruns.mspx

AutoRuns will show/list all apps/etc. that load/run when you first boot
(Boot Execute tab),
when you logon (Logon tab) and other programs that load
(grouped by labeled tabs) for easy viewing.
It also provides the ability to selectively allows you to stop any program
(use with care) that you don't want to load.
You can undo any changes you have made.
Note: To get additional details on an item in the list you may need to
highlight the item (right click) and use the 'Search Online' option to get
the details, especially useful for the more obscure items in the list.

#3: Viruses
Viruses and malware can also cause your PC to slowdown or malfunction.
Malke has an excellent set of instructions on what to do:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

#4: To much crap on the hard drive:
Take a look at CCleaner as a tool to remove Internet history info,
cookies, temp files, auto complete and other junk.
Note that when CCleaner is first installed most if not all the options
are checked which is far too aggressive. So I recommend unchecking
all the items listed in 'Applications' tab and in the 'Windows' tab
selectively place a check mark for only those options that are of some
value in increasing the amount of free space on your PC.

The 'Analyze' button allows you preview what and how much
hard drive space you will get back.

Also available is customization, see Options/Custom to add any
other/additional folders you want files deleted from.
http://www.ccleaner.com/

#5: Defragment your hard drive.
 
L

Leonard Grey

"To much crap on the hard drive" doesn't make a computer slow. Data
processing happens in RAM.
 
J

JS

Well if you want to leave all the temp files,
cookies, and other junk on the drive before
you start defragmentation .......
 
B

Buffalo

Gord said:
Just in the last week, it seems that my computer has a large load
it's trying to carry. I have no idea what happened. It just started
slowing down and getting worse. It seems as though the hard drive is
working continuously. Even when no one is logged on. It is an older
system and I intend on buying a new one, just not yet. I have tried
spybot, ad-aware and ccleaner but nothing is working. Please help if
you can.

In addition to the other excellent advice, how much free space do you have
on that HDD?
If it is really low, then that could be a cause because your virtual memory
would not be sufficient.
Also, if your cpu is an Intel and it is overheating (poorly operating fan
and/or clogged heatsink), the cpu will go into survival mode and run really
slow.
You can dl, install, update and run both MBAM and SAS in their free versions
and they will be able to remove anything they find just as well as their
'paid' versions (I personally use the paid version of SAS).
If they don't solve your problem, they both have an excellent uninstall
built in.
Buffalo
 
D

Daave

If some of the crap is malware, it does. :)

Also, if the drive is nearly 100% full (doesn't even need to be any crap
 
P

Patrick Keenan

Gord said:
Just in the last week, it seems that my computer has a large load it's
trying
to carry. I have no idea what happened. It just started slowing down and
getting worse. It seems as though the hard drive is working continuously.
Even when no one is logged on. It is an older system and I intend on
buying a
new one, just not yet. I have tried spybot, ad-aware and ccleaner but
nothing
is working. Please help if you can.

There can be many reasons for this, but the first suspect is always malware.
There's a fairly common rootkit going around that can easily fight with
antivirus software and run CPU usage up to maximum in no time at all.

Try installing and running Malwarebytes. If you can't install it, or can't
run it, this is a sure sign of an infection. However, simply rename the
installer and the executable that it installs to get around the malware
effect. You may need to run it more than once and in every user account.

HTH
-pk
 
G

Gord

Thank you everyone. I could have sworn I had email notification turned on,
but I didn't get any of your replies. Thanks to Buffalo, I found this post
and have started Kens suggestions. I will let you know how it goes. I will
also try some of the other suggestions. Sorry for the lack of info. It is a
P4 with a 40 gig HD with only about 11gig left. I have cleaned a lot of crap
off of it and still have more to go. I will post later and let you know how
it goes. Thanks again.
 
R

Richard

For those who don't know, Gord's other (later) thread is here:
Subject: super slow computer
http://www.microsoft.com/communitie...15697c-0394-46a1-aaae-356d8f21349d&sloc=en-us

This thread is here:
Subject: Sloooooow computer, please help
http://www.microsoft.com/communitie...f902cd-184a-44db-b3fc-ce465d221735&sloc=en-us

FWIW. --Richard

- - -
Gord said:
Thank you everyone. I could have sworn I had email notification turned
on, but I didn't get any of your replies. Thanks to Buffalo, I found
this post and have started Kens suggestions. I will let you know how it
goes. I will also try some of the other suggestions. Sorry for the lack
of info. It is a P4 with a 40 gig HD with only about 11gig left. I have
cleaned a lot of crap off of it and still have more to go. I will post
later and let you know how it goes. Thanks again.
- - -
 
T

Teflon

FWIW - Not an expert, but my XP Pro computer was slow (HD very active
when no app was running), so I launched Task Manager and found the JPQ
service was constantly firing, which triggered other security and AV
check services to fire. Stopped & Disabled JPQ with TM, then went to
Java Control Panel and unchecked the enable box. Calm computer
again. Runs like the champ of old. Still don't know what was causing
JPQ to be so active. That's my next challenge, several services, like
'winlogon' still mysteriously firing, but not like JPQ. Hope this
helps someone, I've gotten a lot of help from reading this NG.
 
T

Teflon

FWIW - Not an expert, but my XP Pro computer was slow (HD very active
when no app was running), so I launched Task Manager and found the JPQ
service was constantly firing, which triggered other security and AV
check services to fire.  Stopped & Disabled JPQ with TM, then went to
Java Control Panel and unchecked the enable box.  Calm computer
again.  Runs like the champ of old.  Still don't know what was causing
JPQ to be so active.  That's my next challenge, several services, like
'winlogon' still mysteriously firing, but not like JPQ.  Hope this
helps someone, I've gotten a lot of help from reading this NG.


Whoops, sorry, the service causing all of the problems was 'jqs.exe',
not JPQ. Been awhile since I shut jqs.exe down However, system has
been running great without it. Still have to do some research on
several of the other active Services I see in Task Manager.

To make it easier to use TM to find active processes, go to Full
Screen, add the Read / Write and Other I/O columns, then click on one
of those headers and the very active processes will go to the top.
 
B

Buffalo

Teflon said:
Whoops, sorry, the service causing all of the problems was 'jqs.exe',
not JPQ. Been awhile since I shut jqs.exe down However, system has
been running great without it. Still have to do some research on
several of the other active Services I see in Task Manager.

To make it easier to use TM to find active processes, go to Full
Screen, add the Read / Write and Other I/O columns, then click on one
of those headers and the very active processes will go to the top.

I was also running jqs.exe, a (Java Quick Start or something) and disabled
it in the Java Control Panel.
Amazing difference in reaction speed in my Q3 online gaming. I couldn't
believe that a process that barely used any cpu time could slow things down
so much.
Thanks for the tip.
Buffalo
 
G

Gord

JS, thanks for all the info. I did everything you suggested and my computer
is somewhat faster. It's still not where it used to be but I doubt it ever
will be.
 
B

Buffalo

Gord said:
I have also stopped this process and found a nice difference.

"Buffalo" wrote: +

Happy to hear it helped you also.
I was amazed with the difference in online gaming.
I run an older system:
2GHz Athlon cpu, 1GB of DDR ram, Dual Boot win98se (Fat32)-Win2000Pro(NTFS),
generic audio card, ATI Radeon 8500LE, MBAM (free version), SAS (Pro
Version in real time), Avira AntiVir (free version), SpywareBlaster, Script
Sentry and Comcast Broadband with a D-Link (DGL-4100) gaming router.
Buffalo
PS: Did you run both MBAM and SAS?
Did you check the cpu temp?
 

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