Simple Accounts Problem

[Brian Taylor]

How can I get the "SIP Communications Service Account" option to show under
Windows Messenger 5.0 Tools/Options/Accounts (in order to connect to Live
Communications Server)?

It appears and works on all computers except one (they all run Windows XP)
that only shows the ".Net Passport" and "Exchange" account options.

Brian

 

[Thomas Wenzl [MVP]]

Hello Brian,

How can I get the "SIP Communications Service Account" option to show
under Windows Messenger 5.0 Tools/Options/Accounts (in order to
connect to Live Communications Server)?

It appears and works on all computers except one (they all run
Windows XP) that only shows the ".Net Passport" and "Exchange"
account options.

you probably don't have the latest Windows Messenger version
with SIP support installed on that machine.

Download it from http://messenger.microsoft.com/.

HTH

Regards

 

[Brian Taylor]

Hi Thomas,

This link seems to install version 4.7 (mmssetup.exe). This gives ".Net
Passport" and "Communications Service" account options. If I use the latter
option then a username/password dialog box comes up and nothing I seem to
enter will make a connection.

On the other hand version 5.0 (install.exe) seems to have SIP support as it
works on any other Windows XP (overwriting the default version). (I have
even tried manually removing Messenger on the file system and the registry
but I must be missing something.)

Brian

Hello Brian,

How can I get the "SIP Communications Service Account" option to show
under Windows Messenger 5.0 Tools/Options/Accounts (in order to
connect to Live Communications Server)?

It appears and works on all computers except one (they all run
Windows XP) that only shows the ".Net Passport" and "Exchange"
account options.

you probably don't have the latest Windows Messenger version
with SIP support installed on that machine.

Download it from http://messenger.microsoft.com/.

HTH

Regards
--
Thomas Wenzl [MVP for Live Communications Server]

Share what you know, learn what you don't!
(Deja/Google)

 

[Thomas Wenzl [MVP]]

Hi Brian,

This link seems to install version 4.7 (mmssetup.exe). This gives
".Net Passport" and "Communications Service" account options. If I
use the latter option then a username/password dialog box comes up
and nothing I seem to enter will make a connection.

did you followed that link?

"To download a version of Windows Messenger that works with both .NET Messenger
Service, SIP Communication Service, and Microsoft® Exchange 2000 Server, click here."

http://www.microsoft.com/downloads/...9f-6388-4193-8002-be55584c1ac1&DisplayLang=en

On the other hand version 5.0 (install.exe) seems to have SIP support
as it works on any other Windows XP (overwriting the default
version). (I have even tried manually removing Messenger on the file
system and the registry but I must be missing something.)

what version is shown in Help|About Windows Messenger?

Regards

 

[Brian Taylor]

Sorry Thomas - I didn't explain myself very well.
I actually tried both version 4.7 and 5.0. The Help|About says 5.0.0482. I
notice that the "SIP Communications Service Account" option does not come up
for any users logged onto the computer so I suspect a machine wide setting
or something - I'm sure it has to be a simple problem.

Brian

Hi Brian,

This link seems to install version 4.7 (mmssetup.exe). This gives
".Net Passport" and "Communications Service" account options. If I
use the latter option then a username/password dialog box comes up
and nothing I seem to enter will make a connection.

did you followed that link?

"To download a version of Windows Messenger that works with both .NET Messenger
Service, SIP Communication Service, and Microsoft® Exchange 2000 Server, click here."

http://www.microsoft.com/downloads/details.aspx?FamilyID=77c3799f-6388-4193-
8002-be55584c1ac1&DisplayLang=en

On the other hand version 5.0 (install.exe) seems to have SIP support
as it works on any other Windows XP (overwriting the default
version). (I have even tried manually removing Messenger on the file
system and the registry but I must be missing something.)

what version is shown in Help|About Windows Messenger?

Regards
--
Thomas Wenzl [MVP for Live Communications Server]

Share what you know, learn what you don't!
(Deja/Google)

 

[Brian Taylor]

For the record the problem is the scenario 1 identified below (c/o Bill Peng
[MSFT]). I had to give myself admin rights to the HotFix folder
((C:\WINDOWS\$NtUninstallKB828758$) to complete the uninstall.

Scenario 1: You've installed HotFix 828758 (Availability of the Windows XP
COM+ 1.5 Rollup Package 6)

This issue is addressed in WinSE Bug #79281.
This fix is scheduled to be included in the next rollup fix for COM+

As a work around, simply uninstall HotFix 828758 from Add or Remove
Programs to resolve this issue.

Scenario 2: You have configured fixed port assignments.

This issue occurs if you have incorrectly configured the fixed port
assignments for Windows Messenger. This issue may be caused by conflicting
port assignments.

Please refer to the following KB Article to troubleshoot this problem:

SIP Communications Service Account Does Not Appear in Windows Messenger 5.0
After You Configure Fixed Port Assignments
http://support.microsoft.com/default.aspx?scid=kb;en-us;830550

Brian

Hi Brian,

This link seems to install version 4.7 (mmssetup.exe). This gives
".Net Passport" and "Communications Service" account options. If I
use the latter option then a username/password dialog box comes up
and nothing I seem to enter will make a connection.

did you followed that link?

"To download a version of Windows Messenger that works with both .NET Messenger
Service, SIP Communication Service, and Microsoft® Exchange 2000 Server, click here."

http://www.microsoft.com/downloads/details.aspx?FamilyID=77c3799f-6388-4193-
8002-be55584c1ac1&DisplayLang=en

On the other hand version 5.0 (install.exe) seems to have SIP support
as it works on any other Windows XP (overwriting the default
version). (I have even tried manually removing Messenger on the file
system and the registry but I must be missing something.)

what version is shown in Help|About Windows Messenger?

Regards
--
Thomas Wenzl [MVP for Live Communications Server]

Share what you know, learn what you don't!
(Deja/Google)

 

[Thomas Wenzl [MVP]]

Hello Brian,

For the record the problem is the scenario 1 identified below (c/o
Bill Peng [MSFT]). I had to give myself admin rights to the HotFix
folder ((C:\WINDOWS\$NtUninstallKB828758$) to complete the uninstall.

Scenario 1: You've installed HotFix 828758 (Availability of the
Windows XP COM+ 1.5 Rollup Package 6)

[...]

thank you for letting us know how you were able to solve
the problem. Great that it works now.

Regards