signing into windows messenger

[satnam bharj]

hi there was wondering if u could help me, or rather my
friend with a recurring problem. For the last few months
she has not been able to sign in at all and keeps getting
the

"we are unable to sign you into the .NET messenger
service possibly because of a problem with the service or
your internet connection, please make sure u are
connected to the internet."

she has tried re installing messenger, turning of the
windows xp firewall, and making a new .net passport and
using that but none of these work. i also made sure the
proxy settings box hadnt been checked in the options but
still she was unable to connect.

please reply if you have anything that could help me with
this frustrating problem!!!

 

[Jonathan Kay [MVP]]

Greetings,

Tell your friend to try/check the following:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.com/memberservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK

Then try again.
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com