Shutdown/restart button do not work

[Guest]

I am having a problem restarting and shutting down. The buttons in the Turn
off computer box do not work, I have to turn off the power to restart.

How can I fix this problem?

 

[Elmo]

I am having a problem restarting and shutting down. The buttons in the Turn
off computer box do not work, I have to turn off the power to restart.

How can I fix this problem?

Something here might help.

XP Shutdown & Restart Troubleshooting:
http://aumha.org/win5/a/shtdwnxp.htm