Shut down/restart not working

[Jack Scott]

My new Compaq Presario, P IV 2.40GHz with 512mb RAM,
Windows XP Home, will not Shut Down or Restart since I
removed WELCHIA worm. When I attempt to shut down or
restart nothing happens, does not even freeze up. What
files do I need to recover and how can I do it?

Thanks,
Jack

 

[Chris Lanier]

Windows XP Shut Down Issues
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooters for Windows XP Shut Down
http://aumha.org/win5/a/shtdwnxp.htm

 

[Jack Scott]

This is Windows XP Home Edition. How do I do scan reg
restore?

Thanks Jack

 

[Chris Lanier]

Windows XP Shut Down Issues
http://www.kellys-korner-xp.com/win_xp_restart.htm

Troubleshooters for Windows XP Shut Down
http://aumha.org/win5/a/shtdwnxp.htm