T
Travis
I have set up shared fax and everything was working fine
for awhile. Now no one is able to send faxes. I have
found the article below. Okay, so it looks like I need
to install service pack 4 (I'm on 3). My question is,
what is involved in installing a service pack? Do I need
to stop any services or have everyone off the network?
Has anyone else had this problem solved by doing this?
TIA
The Fax Service May Stop Sending Faxes
View products that this article applies to.
SYMPTOMS
The Fax service may stop sending faxes. When this occurs,
you must stop and restart the Fax service. This problem
may occur if you queue fax jobs on the Windows 2000 Fax
service. The service may stop sending faxes on the fax
modem after the status changes from "dialing"
to "sending."
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack
for Microsoft Windows 2000. For additional information,
click the following article number to view the article in
the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it
is only intended to correct the problem that is described
in this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS
NOTE: In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The typical support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question.
The English version of this fix has the file attributes
(or later) that are listed in the following table. The
dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information,
it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
03-Dec-2002 15:13 5.0.2195.6151 185,616 Faxt30.dll
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed at the beginning of
this article. This problem was first corrected in
Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix
for Windows 2000 Datacenter Server, click the article
number below to view the article in the Microsoft
Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter
Server Product
The information in this article applies to:
Microsoft Windows 2000 Advanced Server SP3
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Server SP3
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Professional SP3
Microsoft Windows 2000 Professional SP2
Microsoft Windows 2000 Professional SP1
Last Reviewed: 7/10/2003 (4.0)
Keywords: kbWin2kSP4fix kbQFE kbWin2000preSP4Fix kbfix
kbbug KB810490
for awhile. Now no one is able to send faxes. I have
found the article below. Okay, so it looks like I need
to install service pack 4 (I'm on 3). My question is,
what is involved in installing a service pack? Do I need
to stop any services or have everyone off the network?
Has anyone else had this problem solved by doing this?
TIA
The Fax Service May Stop Sending Faxes
View products that this article applies to.
SYMPTOMS
The Fax service may stop sending faxes. When this occurs,
you must stop and restart the Fax service. This problem
may occur if you queue fax jobs on the Windows 2000 Fax
service. The service may stop sending faxes on the fax
modem after the status changes from "dialing"
to "sending."
RESOLUTION
Service Pack Information
To resolve this problem, obtain the latest service pack
for Microsoft Windows 2000. For additional information,
click the following article number to view the article in
the Microsoft Knowledge Base:
260910 How to Obtain the Latest Windows 2000 Service Pack
Hotfix Information
A supported fix is now available from Microsoft, but it
is only intended to correct the problem that is described
in this article. Apply it only to computers that are
experiencing this specific problem. This fix may receive
additional testing. Therefore, if you are not severely
affected by this problem, Microsoft recommends that you
wait for the next Windows 2000 service pack that contains
this fix.
To resolve this problem immediately, contact Microsoft
Product Support Services to obtain the fix. For a
complete list of Microsoft Product Support Services phone
numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS
NOTE: In special cases, charges that are ordinarily
incurred for support calls may be canceled if a Microsoft
Support Professional determines that a specific update
will resolve your problem. The typical support costs will
apply to additional support questions and issues that do
not qualify for the specific update in question.
The English version of this fix has the file attributes
(or later) that are listed in the following table. The
dates and times for these files are listed in coordinated
universal time (UTC). When you view the file information,
it is converted to local time. To find the difference
between UTC and local time, use the Time Zone tab in the
Date and Time tool in Control Panel.
Date Time Version Size File name
------------------------------------------------------
03-Dec-2002 15:13 5.0.2195.6151 185,616 Faxt30.dll
STATUS
Microsoft has confirmed that this is a problem in the
Microsoft products that are listed at the beginning of
this article. This problem was first corrected in
Microsoft Windows 2000 Service Pack 4.
MORE INFORMATION
For additional information about how to obtain a hotfix
for Windows 2000 Datacenter Server, click the article
number below to view the article in the Microsoft
Knowledge Base:
265173 The Datacenter Program and Windows 2000 Datacenter
Server Product
The information in this article applies to:
Microsoft Windows 2000 Advanced Server SP3
Microsoft Windows 2000 Advanced Server SP2
Microsoft Windows 2000 Advanced Server SP1
Microsoft Windows 2000 Server SP3
Microsoft Windows 2000 Server SP2
Microsoft Windows 2000 Server SP1
Microsoft Windows 2000 Professional SP3
Microsoft Windows 2000 Professional SP2
Microsoft Windows 2000 Professional SP1
Last Reviewed: 7/10/2003 (4.0)
Keywords: kbWin2kSP4fix kbQFE kbWin2000preSP4Fix kbfix
kbbug KB810490