setup failed to install bcm 2007

R

Roody

I get this message trying to reinstall BCM 2007 . Setup failed to install
Business Contact Manager for Outlook 2007. I running a windows xp SP3 with
sql 2008 express 2008.

Thanks
rb
 
L

Luther

I get this message trying to reinstall BCM 2007 . Setup failed to install
Business Contact Manager for Outlook 2007. I running a windows xp SP3 with
sql 2008 express 2008.

Thanks
rb
Click to expand...

Look in the %TEMP% folder for log files with a time stamp from when
you ran reinstall. They may have a clue as to what went wrong.
 
R

Roody

This is the end of the log not sure what to look for:
-
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): MsiLogFileLocation = C:\Documents and Settings\roody\Local
Settings\Temp\MBSsetuptmp26.log
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\BCM2007\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (64:24) [09:08:13:417]: Note: 1: 1707
MSI (s) (64:24) [09:08:13:417]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation completed successfully.

MSI (s) (64:24) [09:08:13:417]: Windows Installer installed the product.
Product Name: Business Contact Manager for Outlook 2007. Product Version:
3.0.5828.0. Product Language: 1033. Installation success or error status: 0.

MSI (s) (64:24) [09:08:13:417]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (64:24) [09:08:13:417]: MainEngineThread is returning 0
MSI (s) (64:DC) [09:08:13:526]: No System Restore sequence number for this
installation.
=== Logging stopped: 11/10/2008 9:08:13 ===
MSI (s) (64:DC) [09:08:13:604]: User policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Machine policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (64:DC) [09:08:13:604]: Restoring environment variables
MSI (c) (74:14) [09:08:13:604]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (74:14) [09:08:13:604]: MainEngineThread is returning 0
=== Verbose logging stopped: 11/10/2008 9:08:13 ===
 
L

Luther

This is the end of the log not sure what to look for:
-
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): MsiLogFileLocation = C:\Documents and Settings\roody\Local
Settings\Temp\MBSsetuptmp26.log
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\BCM2007\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (64:24) [09:08:13:417]: Note: 1: 1707
MSI (s) (64:24) [09:08:13:417]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation completed successfully.

MSI (s) (64:24) [09:08:13:417]: Windows Installer installed the product.
Product Name: Business Contact Manager for Outlook 2007. Product Version:
3.0.5828.0. Product Language: 1033. Installation success or error status:0.

MSI (s) (64:24) [09:08:13:417]: Cleaning up uninstalled install packages,if
any exist
MSI (s) (64:24) [09:08:13:417]: MainEngineThread is returning 0
MSI (s) (64:DC) [09:08:13:526]: No System Restore sequence number for this
installation.
=== Logging stopped: 11/10/2008  9:08:13 ===
MSI (s) (64:DC) [09:08:13:604]: User policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Machine policy value 'DisableRollback' is0
MSI (s) (64:DC) [09:08:13:604]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­back\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­back\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Decrementing counter to disable shutdown.If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (64:DC) [09:08:13:604]: Restoring environment variables
MSI (c) (74:14) [09:08:13:604]: Decrementing counter to disable shutdown.If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (74:14) [09:08:13:604]: MainEngineThread is returning 0
=== Verbose logging stopped: 11/10/2008  9:08:13 ===
--



Look in the %TEMP% folder for log files with a time stamp from when
you ran reinstall. They may have a clue as to what went wrong.- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

The log indicates that the BCM component itself installed correctly,
so that not the problem.

One failure that people have run into is that after installing the BCM
component, setup calls sql server and grants some permissions so that
BCM users can create databases in sql server.

Check your Windows services (right click on My Computer|Manage). Is
the sql MSSMLBIZ service running? If not, start it, and rerun setup.
Hopefully, after installing the BCM component, setup will be able to
configure sql.
 
R

Roody

Do you have the script (path) to start mssmlbiz in sql 2008 or express 2008.
this is what i entered in the registry but did not work
"c:\Program Files\Microsoft SQL
Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ


thanks
roody


Luther said:
This is the end of the log not sure what to look for:
-
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): MsiLogFileLocation = C:\Documents and Settings\roody\Local
Settings\Temp\MBSsetuptmp26.log
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\BCM2007\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (64:24) [09:08:13:417]: Note: 1: 1707
MSI (s) (64:24) [09:08:13:417]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation completed successfully.

MSI (s) (64:24) [09:08:13:417]: Windows Installer installed the product.
Product Name: Business Contact Manager for Outlook 2007. Product Version:
3.0.5828.0. Product Language: 1033. Installation success or error status: 0.

MSI (s) (64:24) [09:08:13:417]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (64:24) [09:08:13:417]: MainEngineThread is returning 0
MSI (s) (64:DC) [09:08:13:526]: No System Restore sequence number for this
installation.
=== Logging stopped: 11/10/2008 9:08:13 ===
MSI (s) (64:DC) [09:08:13:604]: User policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Machine policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­back\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­back\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (64:DC) [09:08:13:604]: Restoring environment variables
MSI (c) (74:14) [09:08:13:604]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (74:14) [09:08:13:604]: MainEngineThread is returning 0
=== Verbose logging stopped: 11/10/2008 9:08:13 ===
--



Luther said:
I get this message trying to reinstall BCM 2007 . Setup failed to install
Business Contact Manager for Outlook 2007. I running a windows xp SP3 with
sql 2008 express 2008.

Look in the %TEMP% folder for log files with a time stamp from when
you ran reinstall. They may have a clue as to what went wrong.- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

The log indicates that the BCM component itself installed correctly,
so that not the problem.

One failure that people have run into is that after installing the BCM
component, setup calls sql server and grants some permissions so that
BCM users can create databases in sql server.

Check your Windows services (right click on My Computer|Manage). Is
the sql MSSMLBIZ service running? If not, start it, and rerun setup.
Hopefully, after installing the BCM component, setup will be able to
configure sql.
Click to expand...
 
L

Luther

Do you have the script (path) to start mssmlbiz in sql 2008 or express 2008.
this is what i entered in the registry but did not work
"c:\Program Files\Microsoft SQL
Server\MSSQL10.SQLEXPRESS\MSSQL\Binn\sqlservr.exe" -sMSSMLBIZ

thanks
roody



Luther said:
This is the end of the log not sure what to look for:
-
Property(S): REBOOT = ReallySuppress
Property(S): PackagecodeChanging = 1
Property(S): ProductState = -1
Property(S): PackageCode = {A8529450-48A4-4346-92F8-8A9634381267}
Property(S): MsiLogFileLocation = C:\Documents and Settings\roody\Local
Settings\Temp\MBSsetuptmp26.log
Property(S): CostingComplete = 1
Property(S): OutOfDiskSpace = 0
Property(S): OutOfNoRbDiskSpace = 0
Property(S): PrimaryVolumeSpaceAvailable = 0
Property(S): PrimaryVolumeSpaceRequired = 0
Property(S): PrimaryVolumeSpaceRemaining = 0
Property(S): SOURCEDIR = C:\BCM2007\
Property(S): SourcedirProduct = {B32C4059-6E7A-41EF-AD20-56DF1872B923}
Property(S): ProductToBeRegistered = 1
MSI (s) (64:24) [09:08:13:417]: Note: 1: 1707
MSI (s) (64:24) [09:08:13:417]: Product: Business Contact Manager for
Outlook 2007 -- Installation operation completed successfully.
MSI (s) (64:24) [09:08:13:417]: Windows Installer installed the product.
Product Name: Business Contact Manager for Outlook 2007. Product Version:
3.0.5828.0. Product Language: 1033. Installation success or error status: 0.
MSI (s) (64:24) [09:08:13:417]: Cleaning up uninstalled install packages, if
any exist
MSI (s) (64:24) [09:08:13:417]: MainEngineThread is returning 0
MSI (s) (64:DC) [09:08:13:526]: No System Restore sequence number forthis
installation.
=== Logging stopped: 11/10/2008  9:08:13 ===
MSI (s) (64:DC) [09:08:13:604]: User policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Machine policy value 'DisableRollback' is 0
MSI (s) (64:DC) [09:08:13:604]: Incrementing counter to disable shutdown.
Counter after increment: 0
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­­back\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Note: 1: 1402 2:
HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Roll­­back\Scripts 3: 2
MSI (s) (64:DC) [09:08:13:604]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (64:DC) [09:08:13:604]: Restoring environment variables
MSI (c) (74:14) [09:08:13:604]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (74:14) [09:08:13:604]: MainEngineThread is returning 0
=== Verbose logging stopped: 11/10/2008  9:08:13 ===
--
:
I get this message trying to reinstall BCM 2007 . Setup failed toinstall
Business Contact Manager for Outlook 2007. I running a windows xpSP3 with
sql 2008 express 2008.
Thanks
rb
Look in the %TEMP% folder for log files with a time stamp from when
you ran reinstall. They may have a clue as to what went wrong.- Hide quoted text -
- Show quoted text -
Click to expand...
Click to expand...
The log indicates that the BCM component itself installed correctly,
so that not the problem.
Click to expand...
One failure that people have run into is that after installing the BCM
component, setup calls sql server and grants some permissions so that
BCM users can create databases in sql server.
Click to expand...
Check your Windows services (right click on My Computer|Manage). Is
the sql MSSMLBIZ service running? If not, start it, and rerun setup.
Hopefully, after installing the BCM component, setup will be able to
configure sql.- Hide quoted text -
Click to expand...

- Show quoted text -
Click to expand...

If you go to My Computer and right click Manage, you should get the
management console with a Services section. MSMSLBIZ should be one of
the services there.
 

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