Service pack 2

[Gary Monk]

I'm trying to install Windows XP service pack 2. It seems
like it's working until it says it's creating a break
point, and then it stops. No error message, no cpu usage,
no hard drive usage. I let it sit for 40 mins and then I
cancelled it. After cancelling it I tried to restart the
install and it says it is still running.

Any ideas?

Thanks
Gary

 

[Torgeir Bakken \(MVP\)]

I'm trying to install Windows XP service pack 2. It seems
like it's working until it says it's creating a break
point, and then it stops. No error message, no cpu usage,
no hard drive usage. I let it sit for 40 mins and then I
cancelled it. After cancelling it I tried to restart the
install and it says it is still running.

Hi

Some log files you can check for any clues or error messages for the
service pack installation:

%windir%\Svcpack.log
%windir%\setupapi.log

(%windir% is typically C:\Windows)

 

[Gary]

Thanks for the reply.

Here are the last few lines from svcpack.log
....
1078.060: Enumerating Devices of sdbus, GUID {a0a588a4-
c46f-4b37-b7ea-c82fe89870c6}
1078.121: Enumerating Devices of System, GUID {4D36E97D-
E325-11CE-BFC1-08002BE10318}
1078.191: Starting Backup For PCI\VEN_1106&DEV_8305
1084.810: Enumerating Devices of Unknown, GUID {4D36E97E-
E325-11CE-BFC1-08002BE10318}
1084.870: Enumerating Devices of USB, GUID {36FC9E60-C465-
11CF-8056-444553540000}
1084.940: Skip Oem Device USB\VID_0993&PID_0001
\24000006068EC101
5472.269: Message displayed to the user: Are you sure you
want to cancel?
5472.269: User Input: YES

From setupapi.log
....
#-198 Command line processed: "C:\Program Files\Internet
Explorer\IEXPLORE.EXE"
#E412 Per-machine codesigning policy settings appear to
have been tampered with. Error 13: The data is invalid.
#W415 Codesigning policy database re-synchronized to
default values.
[2004/09/07 15:45:06 2784.1]
#-198 Command line processed: "C:\Program Files\Internet
Explorer\IEXPLORE.EXE"
#E361 An unsigned or incorrectly signed file "c:\docume~1
\gary~1.wgw\locals~1\temp\icd1.tmp\winrep.inf" will be
installed (Policy=Ignore). Error 1168: Element not found.
#-024 Copying file "C:\DOCUME~1\GARY~1.WGW\LOCALS~1
\Temp\ICD1.tmp\Winrep.dll" to "C:\WINDOWS\System32
\Winrep.dll".
#E361 An unsigned or incorrectly signed file "C:\DOCUME~1
\GARY~1.WGW\LOCALS~1\Temp\ICD1.tmp\Winrep.dll" will be
installed (Policy=Ignore). Error 0xe000022f: The third-
party INF does not contain digital signature information.
[2004/09/07 15:45:15 2784.5]
#-198 Command line processed: "C:\Program Files\Internet
Explorer\IEXPLORE.EXE"
#-024 Copying file "C:\DOCUME~1\GARY~1.WGW\LOCALS~1
\Temp\ICD1.tmp\winrep.inf" to "C:\WINDOWS\Downloaded
Program Files\winrep.inf".
#E361 An unsigned or incorrectly signed file "C:\DOCUME~1
\GARY~1.WGW\LOCALS~1\Temp\ICD1.tmp\winrep.inf" will be
installed (Policy=Ignore). Error 0x800b0100: No signature
was present in the subject.

It looks like a problem with IEXPLORE.EXE. Should I
update IE first?

Thanks,
Gary

 

[Torgeir Bakken \(MVP\)]

Thanks for the reply.

Here are the last few lines from svcpack.log
...
1078.060: Enumerating Devices of sdbus, GUID {a0a588a4-
c46f-4b37-b7ea-c82fe89870c6}
1078.121: Enumerating Devices of System, GUID {4D36E97D-
E325-11CE-BFC1-08002BE10318}
1078.191: Starting Backup For PCI\VEN_1106&DEV_8305
1084.810: Enumerating Devices of Unknown, GUID {4D36E97E-
E325-11CE-BFC1-08002BE10318}
1084.870: Enumerating Devices of USB, GUID {36FC9E60-C465-
11CF-8056-444553540000}
1084.940: Skip Oem Device USB\VID_0993&PID_0001
\24000006068EC101
5472.269: Message displayed to the user: Are you sure you
want to cancel?
5472.269: User Input: YES

From setupapi.log
...
#-198 Command line processed: "C:\Program Files\Internet
Explorer\IEXPLORE.EXE"
#E412 Per-machine codesigning policy settings appear to
have been tampered with. Error 13: The data is invalid.
#W415 Codesigning policy database re-synchronized to
default values.
[2004/09/07 15:45:06 2784.1]
#-198 Command line processed: "C:\Program Files\Internet
Explorer\IEXPLORE.EXE"
(snip)

It looks like a problem with IEXPLORE.EXE. Should I
update IE first?

Hi

I'm not so sure that is an critical error, but it would not hurt to
do it.

After updating/reinstalling, please enable verbose logging level (see
further down for how) before installing SP2 again.

Also, before installing SP2,rename the two old log files to e.g.:

%windir%\Svcpack.log.old
%windir%\setupapi.log.old

If the installation still hangs or fails, please put both the .old
files as well as the new .log files in a zip file and e-mail it to
me (remove -spam).


Please see the the "Access denied" section here on how to enable
verbose logging level:

http://www.michna.com/kb/WxSP2.htm#Cannot_install_Service_Pack_2