Jim said:
Kbid314095 is not available
Here is the text:
"Knowledge Base
How to troubleshoot possible causes of Internet connection problems in
Windows XPPSS ID Number: 314095
Article Last Modified on 12/3/2004
--------------------------------------------------------------------------------
The information in this article applies to:
Microsoft Windows XP Home Edition
Microsoft Windows XP Professional
--------------------------------------------------------------------------------
This article was previously published under Q314095
For a Microsoft Windows 2000 and Microsoft Windows NT 4.0 version of
this article, see 163391.
SUMMARY
This article describes ways to diagnose and resolve issues that can
cause problems when you try to use one of the following to communicate
with servers on the Internet:
Internet browser
File Transfer Protocol (FTP)
Telnet
This article assumes that you can successfully connect with and log on
to your Internet service provider (ISP).
MORE INFORMATION
Any one of the following issues can cause problems when you try to
communicate with a server on the Internet:
The server is not functioning correctly or has been temporarily
removed from the Internet.
Your Internet browser is not configured correctly.
The TCP/IP configuration for your dial-up connection to your ISP is
incorrect.
Your ISP's Domain Name Service (DNS) server is not working correctly.
To determine the cause and resolution of the problem that you are
experiencing, follow the procedures in each of the following sections,
in the order that they are presented in. After you complete a
procedure, try again to see whether you can successfully communicate
with servers on the Internet.
Try a known good server
If you cannot communicate with a specific server on the Internet, try
to connect to the Microsoft Web site by using its fully qualified
domain name (FQDN):
http://www.microsoft.com
An FQDN is made up of a host name (in this case, "microsoft") and a
domain name (".com"). If you can connect to the Microsoft Web site by
using its FQDN, the TCP/IP configuration on your computer is correct.
If you can connect to the Microsoft Web site but you cannot connect to
another specific Internet site after several tries, the other site may
not be functioning correctly or may be temporarily removed from the
Internet. Try to connect to some different Web sites. If you can
connect to some Web sites but not to other Web sites, contact your ISP
if you need help.
If you cannot connect to any Web sites, there may be an issue with
your Internet browser configuration or with the TCP/IP configuration
for your dial-up connection to your ISP.
Make sure that your browser configuration is correct
Make sure that your Internet browser (for example, Microsoft Internet
Explorer) is correctly configured to connect to the Internet through
the dial-up connection to your ISP, and make sure that your Internet
browser is not configured to connect through a proxy server. (A proxy
server is a computer or a program that acts as a "go-between" barrier
between a local area network (LAN) and the Internet. A proxy server is
a firewall component that presents one single network address to
external sites.)
To verify these settings, start Internet Explorer, and then click
Internet Options on the Tools menu. Click the Connections tab, and
then view the settings that relate to your ISP.
To see whether your browser is using a proxy server, click LAN
Settings.
Confirm your Internet Protocol (IP) address
If your ISP has given you a static (permanent) IP address, make sure
that the TCP/IP configuration for your ISP connection contains the
correct information. Follow these steps:
Connect to your ISP.
Start a command prompt, type the following command, and then press
ENTER:
ipconfig /all
The ipconfig /all command displays Windows TCP/IP settings for all
your network adapters and modem connections. The address for a modem
connection is displayed as "NDISWAN x adapter", where x is a number.
The default gateway for the NDISWAN x adapter is the same as the IP
address. This is by design. More than one NDISWAN x adapter may be
displayed. Any NDISWAN x adapters that are not currently in use
display zeros for the IP address.
If the IP address that is displayed for your dial-up connection to
your ISP does not match the IP address that your ISP gave you, change
the IP address that is displayed so that it matches the address that
your ISP gave you. Follow these steps:
Click Start, point to Settings, click Control Panel, and then
double-click Network Connections.
Right-click your Internet connection, click Properties, and then click
the Networking tab.
Click the Internet Protocol adapter, and then click Properties.
If the settings are not correct, change the TCP/IP settings to match
the settings provided by your ISP, click OK, and then click OK again.
Turn on the option to use a default gateway on the remote network
If you connect to a local network by using a network adapter and, at
the same time, connect to your ISP by using a modem, configure your
dial-up connection so that any routing conflicts are resolved in favor
of your dial-up connection to your ISP. Follow these steps:
In Control Panel, double-click Network Connections.
Right-click your Internet connection, click Properties, and then click
the Networking tab.
Click the Internet Protocol adapter, click Properties, and then click
Advanced.
Click to select the Use default gateway on remote network check box,
and then click OK.
Click OK.
Check the transfer and receive lights
If you connect to a local network by using a network adapter and, at
the same time, connect to your ISP by using a modem, a conflict
between your network adapter and your modem can prevent your modem
from sending information to servers on the Internet. To verify that
TCP/IP packets are being routed through your modem to your ISP, follow
these steps:
Connect to and log on to your ISP.
Use the ping command to cause your modem to send test information. At
a command prompt, type the following command, and then press ENTER:
ping IP address
where IP address is the IP address of a known good server on the
Internet. If you do not know the IP address of a server on the
Internet, use the IP address for ftp.microsoft.com, 207.46.133.140.
Dial-Up Networking Monitor uses lights to show the modem status.
If the transfer (Tx) light in Dial-Up Networking Monitor flashes when
you ping a server on the Internet, TCP/IP information is being routed
through your modem to your ISP.
If the transfer (Tx) light in Dial-Up Networking Monitor does not
flash when you ping a server on the Internet, packets are not being
routed through your modem. Make sure that the IP address that your ISP
assigned to you for your dial-up connection is different from the IP
address for your network adapter or loopback driver (if one is
installed). Also, the IP address of your network adapter or loopback
driver must not be on the same network as the IP address that your ISP
assigned for your dial-up connection.
If the receive (Rx) light in Dial-Up Networking Monitor does not flash
when you ping a server on the Internet, packets are not being received
from your ISP. Contact your ISP if you need help.
If the receive (Rx) light in Dial-Up Networking Monitor flashes when
you ping a server on the Internet, but you still cannot connect to the
server by using its FQDN, there may be a name resolution issue.
Test the name resolution
A DNS server provides host name resolution. If you cannot connect to a
server on the Internet by using its FQDN, there might be an issue with
the DNS configuration of your dial-up connection to your ISP or with
your ISP's DNS server.
To determine whether there is an issue with the DNS configuration of
your dial-up connection to your ISP, follow these steps:
At a command prompt, type ipconfig /all, and then press ENTER to
display the IP address of your DNS server. If the IP address for your
DNS server does not appear, contact your ISP to obtain the IP address
for your DNS server.
To verify that your computer can communicate with your DNS server,
ping your DNS server's IP address. The reply looks something like
this:
Pinging ###.###.###.### with 32 bytes of data:
Reply from ###.###.###.###: bytes=32 time=77ms TTL=28
Reply from ###.###.###.###: bytes=32 time=80ms TTL=28
Reply from ###.###.###.###: bytes=32 time=78ms TTL=28
Reply from ###.###.###.###: bytes=32 time=79ms TTL=28
The series of number signs (###.###.###.###) represents the IP address
of the DNS server.
If you cannot successfully ping the IP address of the DNS server,
contact your ISP to verify that you are using the correct IP address
and that the DNS server is working correctly.
If you can ping the IP address of your DNS server but you cannot
connect to a server on the Internet by using its FQDN, your DNS server
may not be resolving host names correctly. If more than one DNS server
is available for your ISP, configure your computer to use a different
DNS server. If using another DNS server resolves the issue, contact
your ISP to correct the issue with the original DNS server.
When you have verified the correct IP address for your DNS server,
update the TCP/IP settings for your dial-up connection to your ISP. To
change or add a valid IP address for your DNS server for a Dial-Up
Networking phonebook entry, follow these steps:
In Control Panel, double-click Network Connections.
Right-click your Internet connection, click Properties, and then click
the Networking tab.
Click the Internet Protocol adapter, and then click Properties.
Click Use the following DNS server addresses, and then type the
correct IP address in the Preferred DNS Server box.
Click OK, and then click OK again.
Additional query words: ras page pages card
Keywords: kbhowto kbDialUp kbinfo kbnetwork KB314095
Technology: kbWinXPHome kbWinXPHomeSearch kbWinXPPro kbWinXPProSearch
kbWinXPSearch
