heather said:
im so confused and this web site doesnt help me at all i really want
to
contact someone but it seem impossable. ive tried to download the
service pack 2 which i need but when i do and restart my computer my
icons get huge
and the resolution goes to 16 and i cant change it. it just stays
that way
ive tried the trouble shooting thing but it doesnt work. i dont know
what to do any information would be great.
First of all, this isn't a website. You are using the web interface to a
newsgroup. The web interface is awful. This is a public newsgroup
hosted on Microsoft servers, but it is not Microsoft tech support.
Everyone who posts help here is a volunteer. Sometimes MS employees
post, but that is on their own time and not as official MS
representatives.
It sounds to me like your video card drivers are getting blown out. I
can't tell from your post whether or not you've actually installed SP2.
To fix the video problem, update your video card drivers. Get them from
the device mftr.'s website or if you have an OEM machine (HP, Dell,
Sony, etc.) get them from the OEM's website for your particular
machine.
Here are some links to help you with SP2:
SP2 Support Center
http://support.microsoft.com/default.aspx?&pr=windowsxpsp2
Welcome to the Microsoft Windows XP Service Pack 2 (SP2) Chat (no-charge
online support):
http://support.microsoft.com/default.aspx?pr=Wxpsp2chat
Visiting a Service Center to Get SP2
http://www.microsoft.com/windowsxp/using/helpandsupport/ballew_04sept20.mspx
http://forum.aumha.org/index.php - See SP2 forums
Troubleshooting SP2 for Windows XP
http://www.michna.com/kb/WxSP2.htm and
http://www.michna.com/kb/WxSP2.htm#General
Malke
