server names

[Joyce Dunning]

I cannot send or recieve emails, In my accounts set up i have said my
incoming server name is pop.microsoft.com and outgoing as
smtp.microsoft.com.

Can you tell me if this is correct or not. Thanks

 

[t-4-2]

Do not invent server names for yourself. It does not work that way.
Call your e-mails service provider for the names. Ask them if they can help
you set up the account.
Either that, or you can tell us what is your LAST part of your e-mail
address that starts with the symbol @.
e.g. mine is (e-mail address removed)
t-4-2

 

[PA Bear [MS MVP]]

It is not correct. Contact your ISP (O2online.co.uk?) for the correct
settings then see
http://windowshelp.microsoft.com/Windows/en-US/help/bb076a7c-7e78-45b4-a414-03c7270ae0861033.mspx

 

[Gary VanderMolen]

You can't just make up server names.
Who provides your email service? Or to ask that question another way,
what is the part of your email address after the @ symbol?
Your mail provider will typically have a web page that shows how to
set up an email program. If you need more help, tell us the name of
your email service provider. If you currently don't have an email address,
we can help with that also.

 

[Joyce Dunning]

Hi
I have now found my old email address with tiscali, i have changed
the server settings to pop.tiscali.co.uk and smtp.tiscali.co.uk and I am
still getting this error message:-
An unknown error has occurred. Subject '', Account: 'joyce', Server:
'smtp.tiscali.co.uk', Protocol: SMTP, Server Response: '554 Sorry, your
non-local IP address (82.132.139.86) is not allowed to send email via me.',
Port: 25, Secure(SSL): No, Server Error: 554, Error Number: 0x800CCC6F.

Please advise...

 

[t-4-2]

Here is the link for Tiscali.co.uk :
http://www.tiscali.co.uk/help/email/oe_settings.html

NOTE : check your e-mail address with the instructions stated in the link.

t-4-2

 

[Gary VanderMolen]

Tiscali's mail server is complaining because you are sending
from a connection owned by O2. As a general rule, the SMTP
server you are using must belong to your connection provider.

Try this:
Go to Tools, Accounts, select that account, Properties, Servers.
Enable the "My server requires authentication" option.

If no improvement, do you always connect to the Internet via O2?
If so, you should be using O2's SMTP server.

 

[t-4-2]

Gary,
According to the link I gave her, the " authentication " option is not to be
" ticked ".
t-4-2

 

[Gary VanderMolen]

Understood, 'no SMTP authentication' is the normal setting recommended
by the OP's mail provider. However, when things don't work, you sometimes
have to try undocumented settings. Since there is only a small chance
it will fix the problem, I also provided the ultimate solution:
use the ISP's SMTP server.

 

[t-4-2]

I see. Thank you.
t-4-2

Understood, 'no SMTP authentication' is the normal setting recommended
by the OP's mail provider. However, when things don't work, you sometimes
have to try undocumented settings. Since there is only a small chance
it will fix the problem, I also provided the ultimate solution:
use the ISP's SMTP server.