"Serious Error" after NAV 2004 Upgrade

[Don Cohen]

I have a well-maintained WinXP Home Gateway, all critical updates applied,
which has been perfectly stable. My NAV 2003 subscription was about to
expire, so I went ahead and purchased the 2004 Upgrade. I have done this or
similar tasks on my laptop and various children's computers over the years.
I consider myself fairly competent and this is usually a no-brainer.

During the installation, I received the following:

MS Visual C++ Runtime Library:
Runtime Error
Program: c:\winnt\system32\MsciExec.exe
Abnormal Program Termination

NAV continued its install uneventfully, and everything seemed fine.

When it rebooted to complete the installation, I started encountering:

"System has recovered from a serious error."

I ignored this, and NAV continued its full scan of my drives, with nothing
found.

I clicked OK on this "Serious Error," it came back, clicked again, and after
a few more tries it disappeared and I was able to use my system as usual.

I rebooted again, and when the reboot was essentially complete, the "Serious
Error" message recurred, and again after about 4-5 clicks on the OK,
everything settled down.

The timing, logic and common sense certainly suggest quite strongly that the
NAV 2004 Upgrade triggered this problem. A search of the NAV knowledge base
failed to turn up anything useful, and the same with a Google search of the
newsgroups.

Examining some of the files generated, I found this one "manifest.txt" along
with a "sysdata.xml" created at the same time. The manifest file contains
this:

Server=watson.microsoft.com
UI LCID=1033
Flags=123154
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
RegSubPath=Microsoft\PCHealth\ErrorReporting\DW
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=B78CCF5C&BCP2=00000000&BCP3=B
78CCF5C&BCP4=00000000&OSVer=5_1_2600&SP=1_0&Product=768_1
DataFiles=C:\WINNT\Minidump\Mini022104-02.dmp|C:\DOCUME~1\Don\LOCALS~1\Temp\
WER20.tmp.dir00\sysdata.xml
ErrorSubPath=blue

The "Serious Error" box referred to minidump files, but the only ones I
found were from 02/21/04 (I was having some hardware issues at the time,
eventually resolved by a motherboard replacement).

This is obviously disconcerting. Any help appreciated on tracking down this
"Serious Error."

Thanks!

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Haggis]

I have a well-maintained WinXP Home Gateway, all critical updates applied,
which has been perfectly stable. My NAV 2003 subscription was about to
expire, so I went ahead and purchased the 2004 Upgrade. I have done this or
similar tasks on my laptop and various children's computers over the years.
I consider myself fairly competent and this is usually a no-brainer.

During the installation, I received the following:

MS Visual C++ Runtime Library:
Runtime Error
Program: c:\winnt\system32\MsciExec.exe
Abnormal Program Termination

NAV continued its install uneventfully, and everything seemed fine.

When it rebooted to complete the installation, I started encountering:

"System has recovered from a serious error."

I ignored this, and NAV continued its full scan of my drives, with nothing
found.

I clicked OK on this "Serious Error," it came back, clicked again, and after
a few more tries it disappeared and I was able to use my system as usual.

I rebooted again, and when the reboot was essentially complete, the "Serious
Error" message recurred, and again after about 4-5 clicks on the OK,
everything settled down.

The timing, logic and common sense certainly suggest quite strongly that the
NAV 2004 Upgrade triggered this problem. A search of the NAV knowledge base
failed to turn up anything useful, and the same with a Google search of the
newsgroups.

Examining some of the files generated, I found this one "manifest.txt" along
with a "sysdata.xml" created at the same time. The manifest file contains
this:

Server=watson.microsoft.com
UI LCID=1033
Flags=123154
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
RegSubPath=Microsoft\PCHealth\ErrorReporting\DW
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=B78CCF5C&BCP2=00000000&BCP3=B

78CCF5C&BCP4=00000000&OSVer=5_1_2600&SP=1_0&Product=768_1

DataFiles=C:\WINNT\Minidump\Mini022104-02.dmp|C:\DOCUME~1\Don\LOCALS~1\Temp\
WER20.tmp.dir00\sysdata.xml
ErrorSubPath=blue

The "Serious Error" box referred to minidump files, but the only ones I
found were from 02/21/04 (I was having some hardware issues at the time,
eventually resolved by a motherboard replacement).

This is obviously disconcerting. Any help appreciated on tracking down this
"Serious Error."

Thanks!

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

I have no great news for you but ... Msiexec is the windows installer
program...you might want to include that in your search

 

[The Bandit]

I HAD NSW2004 it SUCKS & a waste of your time as it slows ya pc down & all
dotn waste your time with it as it was a mistake.

I have a well-maintained WinXP Home Gateway, all critical updates applied,
which has been perfectly stable. My NAV 2003 subscription was about to
expire, so I went ahead and purchased the 2004 Upgrade. I have done

this

or
similar tasks on my laptop and various children's computers over the years.
I consider myself fairly competent and this is usually a no-brainer.

During the installation, I received the following:

MS Visual C++ Runtime Library:
Runtime Error
Program: c:\winnt\system32\MsciExec.exe
Abnormal Program Termination

NAV continued its install uneventfully, and everything seemed fine.

When it rebooted to complete the installation, I started encountering:

"System has recovered from a serious error."

I ignored this, and NAV continued its full scan of my drives, with nothing
found.

I clicked OK on this "Serious Error," it came back, clicked again, and after
a few more tries it disappeared and I was able to use my system as usual.

I rebooted again, and when the reboot was essentially complete, the "Serious
Error" message recurred, and again after about 4-5 clicks on the OK,
everything settled down.

The timing, logic and common sense certainly suggest quite strongly that the
NAV 2004 Upgrade triggered this problem. A search of the NAV knowledge base
failed to turn up anything useful, and the same with a Google search of the
newsgroups.

Examining some of the files generated, I found this one "manifest.txt" along
with a "sysdata.xml" created at the same time. The manifest file contains
this:

Server=watson.microsoft.com
UI LCID=1033
Flags=123154
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
RegSubPath=Microsoft\PCHealth\ErrorReporting\DW
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=

Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=B78CCF5C&BCP2=00000000&BCP3=BDataFiles=C:\WINNT\Minidump\Mini022104-02.dmp|C:\DOCUME~1\Don\LOCALS~1\Temp\

WER20.tmp.dir00\sysdata.xml
ErrorSubPath=blue

The "Serious Error" box referred to minidump files, but the only ones I
found were from 02/21/04 (I was having some hardware issues at the time,
eventually resolved by a motherboard replacement).

This is obviously disconcerting. Any help appreciated on tracking down this
"Serious Error."

Thanks!

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

I have no great news for you but ... Msiexec is the windows installer
program...you might want to include that in your search

 

[Don Cohen]

I have no great news for you but ... Msiexec is the windows installer

program...you might want to include that in your search

Thanks for the reply. I didn't know that msiexec was the installer, but I
did do some searching with that term, but to no avail yet.

I'm not certain that error message had anything to do with the "Serious
Error" that followed, but wanted to report the sequence of events that led
to it.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[R. McCarty]

It's a known problem. The only way I've ever been able to fix it is this.
(First do a search on Symantec's Support page for notes on your
exact issue, they seem to update these documents very frequently)
http://www.symantec.com/techsupp/support_options.html

Uninstall all Norton Products
Uninstall LiveReg
Uninstall LiveUpdate
Search Drive for all instances of "Symantec" - Remove all
Download from Symantec "RNav, RNis or SymCln" (Depends on
the product to remove from Registry.) It Removes remnants of
Symantec/Norton from the Registry.
Download a Microsoft tool - Windows Installer Clean Up
Run and remove any Norton or Symantec entries.

Then re-install the Application and keep your fingers crossed.

I have no great news for you but ... Msiexec is the windows installer
program...you might want to include that in your search

Thanks for the reply. I didn't know that msiexec was the installer, but I
did do some searching with that term, but to no avail yet.

I'm not certain that error message had anything to do with the "Serious
Error" that followed, but wanted to report the sequence of events that led
to it.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Tom]

Run and remove any Norton or Symantec entries.

And then go on to NEVER use any Norton product again, as they are terrible,
and cause more trouble than they do help.

 

[Don Cohen]

It's a known problem. The only way I've ever been able to fix it is this.

(First do a search on Symantec's Support page for notes on your
exact issue, they seem to update these documents very frequently)
http://www.symantec.com/techsupp/support_options.html

Uninstall all Norton Products
Uninstall LiveReg
Uninstall LiveUpdate
Search Drive for all instances of "Symantec" - Remove all
Download from Symantec "RNav, RNis or SymCln" (Depends on
the product to remove from Registry.) It Removes remnants of
Symantec/Norton from the Registry.
Download a Microsoft tool - Windows Installer Clean Up
Run and remove any Norton or Symantec entries.

Then re-install the Application and keep your fingers crossed.

Thanks for the reply.

I have searched Symantec's site, hoping it was a known issue, but I have
been unable to find anything even close to it. There's plenty of
information about various NAV error messages, but very little with Windows
generated errors, and nothing that matches my particular problem.

If you find something that I'm missing, please let me know - it would be
appreciated.

I did find the instructions on uninstall/reinstall, and I may end up having
to do that, but it would be nice to find a more precise answer/solution if
possible.

Thanks again.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[R. McCarty]

Perhaps, but in my personal experiences, Symantec is not nearly
as bad as McAfee. (Years in Corporate IT work). I'm sure there
are as many McAfee fans who won't touch any Symantec products
and on down the line of vendors. I was merely offering a solution
to a problem. The only product I can 100% recommend is Raxco's
Perfect Disk. Symantec products aren't terrible, but sometimes
they can be a Royal PITA to deal with.

 

[R. McCarty]

Can you repost the exact error message, I'll recheck my notes and
advise.

It's a known problem. The only way I've ever been able to fix it is this.
(First do a search on Symantec's Support page for notes on your
exact issue, they seem to update these documents very frequently)
http://www.symantec.com/techsupp/support_options.html

Uninstall all Norton Products
Uninstall LiveReg
Uninstall LiveUpdate
Search Drive for all instances of "Symantec" - Remove all
Download from Symantec "RNav, RNis or SymCln" (Depends on
the product to remove from Registry.) It Removes remnants of
Symantec/Norton from the Registry.
Download a Microsoft tool - Windows Installer Clean Up
Run and remove any Norton or Symantec entries.

Then re-install the Application and keep your fingers crossed.

Thanks for the reply.

I have searched Symantec's site, hoping it was a known issue, but I have
been unable to find anything even close to it. There's plenty of
information about various NAV error messages, but very little with Windows
generated errors, and nothing that matches my particular problem.

If you find something that I'm missing, please let me know - it would be
appreciated.

I did find the instructions on uninstall/reinstall, and I may end up having
to do that, but it would be nice to find a more precise answer/solution if
possible.

Thanks again.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

Can you repost the exact error message, I'll recheck my notes and

advise.

Thanks. Here is the info from my original post:

During the installation, I received the following:

MS Visual C++ Runtime Library:
Runtime Error
Program: c:\winnt\system32\MsciExec.exe
Abnormal Program Termination

NAV continued its install uneventfully, and everything seemed fine.

When it rebooted to complete the installation, I started encountering:

"System has recovered from a serious error."

Examining some of the files generated, I found this one "manifest.txt" along
with a "sysdata.xml" created at the same time. The manifest file contains
this:

Server=watson.microsoft.com
UI LCID=1033
Flags=123154
Brand=WINDOWS
TitleName=Microsoft Windows
DigPidRegPath=HKLM\Software\Microsoft\Windows
NT\CurrentVersion\DigitalProductId
RegSubPath=Microsoft\PCHealth\ErrorReporting\DW
ErrorText=A log of this error has been created.
HeaderText=The system has recovered from a serious error.
Stage2URL=
Stage2URL=/dw/bluetwo.asp?BCCode=10000050&BCP1=B78CCF5C&BCP2=00000000&BCP3=B
78CCF5C&BCP4=00000000&OSVer=5_1_2600&SP=1_0&Product=768_1
DataFiles=C:\WINNT\Minidump\Mini022104-02.dmp|C:\DOCUME~1\Don\LOCALS~1\Temp\
WER20.tmp.dir00\sysdata.xml
ErrorSubPath=blue

The "Serious Error" box referred to minidump files, but the only ones I
found were from 02/21/04 (I was having some hardware issues at the time,
eventually resolved by a motherboard replacement).

Thanks again for your efforts and interest.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Don Cohen]

After checking with Symantec, I found around ~30 tech notes
related to "Abnormal Termination", but none that pointed to
the file MsciExec.exe. In all cases the fault seems to lie with
module version incompatibility.

One of my questions is whether or not the "Abnormal Termination" message
received in the installation process is the cause of the "Serious Error"
problem occurring during the reboot. I can't assume it is, but it is
certainly possible.

The general solution to these types of errors seems to be
updating DirectX & your Video drivers.

I have no known issues here, and since the problem occurred only with the
NAV 2004 upgrade, I'm inclined to assume it's a NAV 2004 issue.

I noticed from the error message, that Windows is installed
in Winnt - Was your system originally NT 4 or Windows 2000 ?
I'm assuming that you are currently running XP.

It's a Gateway machine, 2 years old, with XP Home original installation.
That's just the folder name they apparently used then for the XP files. So
there hasn't been an OS upgrade, just installation of the Windows Critical
Updates.

--
Don
Photo Website at:
http://www.dlcphotography.net

[Remove the "lens cap" for email]

 

[Chris]

And then go on to NEVER use any Norton product again, as they are terrible,
and cause more trouble than they do help.

Did someone pee in your Cheerios? I have been in the IT world for many
years now. Although it is true that I have seen Norton Anti Virus
(Symantec) have problems on some systems, they are few. The bulk of the
systems and networks that I have seen Norton Anti Virus Personal Edition and
Corporate Edition run on, run like a champ. It is a very reliable software
and many large corporations use it for this reason. I have also had good
luck with AVG Anti-Virus software(http://www.grisoft.com).

 

[Unknown]

Now you are really peeing in your cheerios. Where did you get the statistics
that it is very reliable software? Your opinion?

 

[1]

Now you are really peeing in your cheerios. Where did you get the statistics
that it is very reliable software? Your opinion?

One Word- PC-Cillin. I got a demo of it with my motherboard and Have used
it ever since. Even when my wife and kids do end up downloading something
onto one of the computers, PC-Cillin works across the network and cleans it
all up with little to no pain. To further your security, I would get a
router even if you only have one computer as the hardware firewall is SO
much better than a software application.

 

[Chris]

Of course that is my opinion. I have used it in hundreds (if not thousands)
of scenarios, and it has worked for me and done well in over 95% of my
experience in both small and large enviroments.
Like I said before, I have seen problems and headaches, but those
experiences are probably less than 5% of my experience.