Sent Items"Unable to display the folder"

[steveb_199]

Hi all,
I have a user that is unable to see any of his sent items. When he
clicks sent items, he sees a grayed out window that says "unable to
display the folder". Other than the sent items, everything seems to be
working.
New profile does not help, nor does signing on at a different
machine. I gave myself permissions to his mailbox and added his account
to my outlook and I can see his sent items that way, so they're still
there. We're using Outlook 2003.

Anyone have any ideas? I've never run into this before...

 

[Lanwench [MVP - Exchange]]

In

Hi all,
I have a user that is unable to see any of his sent items. When he
clicks sent items, he sees a grayed out window that says "unable to
display the folder". Other than the sent items, everything seems to
be working.
New profile does not help, nor does signing on at a different
machine. I gave myself permissions to his mailbox and added his
account to my outlook and I can see his sent items that way, so
they're still there. We're using Outlook 2003.

Anyone have any ideas? I've never run into this before...

If he right-clicks on Sent Items, and goes to properties, do you see
anything in the Home Page tab, address field? If so, delete it....and try
again.

If that doesn't work,

When you set up a new profile, did you -

* Delete the old one
* Delete the OST file if you were using cached mode
* Create a new profile



?

 

[steveb_199]

Nothing in the Home Page tab address field.
He's not using cached exchange mode.
When I recreated his email profile I did not delete the old one however
I did have the user rdp to a test machine he'd never been on before (no
windows profile for him) and he ran into the same problem. I can
delete his email profile but would rather not if possible, he has
approx. 15 .pst files.

Just found out he was testing a new style of PDA (moto Q phone) the
day this started.

 

[Lanwench [MVP - Exchange]]

In

Nothing in the Home Page tab address field.
He's not using cached exchange mode.
When I recreated his email profile I did not delete the old one
however I did have the user rdp to a test machine he'd never been on
before (no windows profile for him) and he ran into the same problem.
I can delete his email profile but would rather not if possible, he
has approx. 15 .pst files.

Why on earth does he have *any* PST files, let alone 15? That's just nuts,
sorry. When you set up the test profile, I hope you didn't use any of
them..... ?

Just found out he was testing a new style of PDA (moto Q phone) the
day this started.

Well, that does sound interesting. I hope he doesn't have admin rights on
his workstation to install anything.

 

[steveb_199]

I dunno why he has so many .pst(s)... won't throw anything away I guess
but no, I didn't add them when I recreated his profile. He is local
admin on his own machine.

 

[Lanwench [MVP - Exchange]]

In

I dunno why he has so many .pst(s)... won't throw anything away I
guess but no, I didn't add them when I recreated his profile. He is
local admin on his own machine.

That can lead to a lot of problems. What's the reason you have any user as
an admin?

In

Nothing in the Home Page tab address field.
He's not using cached exchange mode.
When I recreated his email profile I did not delete the old one
however I did have the user rdp to a test machine he'd never been on
before (no windows profile for him) and he ran into the same
problem. I can delete his email profile but would rather not if
possible, he has approx. 15 .pst files.

Why on earth does he have *any* PST files, let alone 15? That's just
nuts, sorry. When you set up the test profile, I hope you didn't use
any of them..... ?

Just found out he was testing a new style of PDA (moto Q phone) the
day this started.

Well, that does sound interesting. I hope he doesn't have admin
rights on his workstation to install anything.

Lanwench [MVP - Exchange] wrote:
In (e-mail address removed) <[email protected]> typed:
Hi all,
I have a user that is unable to see any of his sent items. When
he clicks sent items, he sees a grayed out window that says
"unable to display the folder". Other than the sent items,
everything seems to be working.
New profile does not help, nor does signing on at a different
machine. I gave myself permissions to his mailbox and added his
account to my outlook and I can see his sent items that way, so
they're still there. We're using Outlook 2003.

Anyone have any ideas? I've never run into this before...

If he right-clicks on Sent Items, and goes to properties, do you
see anything in the Home Page tab, address field? If so, delete
it....and try again.

If that doesn't work,

When you set up a new profile, did you -

* Delete the old one
* Delete the OST file if you were using cached mode
* Create a new profile



?