Sent Email Disappears

[Larry Van Den Berg]

We are using Outlook 2002: SP2 and Exchange 2000: SP3
running on a Windows 2000 server: SP4. I have two users
who occassionally have their sent email disappear. The
email never arrives at it's destination and it does not
bounce back as undeliverable. I have emailed from their
PC's to certain recipients and the recipient says they
never receive the email. I can go to the user next door
and email the same people and they receive the email just
fine. When I look at the Exchange server, the email leaves
the building just fine with no error messages.

Any help would be appreciated.
Larry, IT Manager

 

[Nick Ferguson]

What about your logs? It shows the connection between your server and the
recipients server? If it is accepted by the other mail server and the
session is terminated properly, the issue is not on your end. We have found
similar issues on our end where the recipient had strict spam policies in
place which caused some of our mail to be logged as spam. As for the not
showing up in sent items, that is a weird one. One thing I can say for
certain is that users sometimes make mistakes. We had a user here a couple
weeks ago call because she could not find her email she sent. We told her
all our logs show everything is all good. She later found the emails in
another folder. Turned out she moved them on accident.


Nick

 

[LarryV]

I have reviewed the Exchange tracking logs. All the
messages read "transferred to mail.their email server.com
through SMTP. The messages though had "FW:" and "RE:" in
the subject lines. I am tracking down the spam
suggestion. Just a clarification item. Each email sent
always appeared in the users Sent Items.
- Larry

 

[Nick Ferguson]

If your logs in mtadata are showing everything transferred fine, the issue
is somewhere upstream. There are tons of factors that can be taken into
consider too. First continue checking into the spam, see if that is an
issue. It seriously sounds like it because it is intermittent. Do they have
border mail servers in front of the primary mail server?