Sending & Receiving Mail

[Guest]

I've changing all sorts of settings and nothing seems to be making a
difference, keep getting the same error report. Read through lots of stuff
and nothing is working. This is a new laptop with Vista and Winmail. It has
been working for a few days but not all now. I can pick up my mail through my
ISP but wood rather use Winmail.
I'm getting my internet connection through the hotel/apartment that I'm
living in for the next 3 months in Shanghai.
I'm using the 60 day trail Norton but have got all the email settings turned
off.

Error Report:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Marcus' Mail', Server: 'mail.btinternet.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F

 

[Peter Foldes]

Norton is very intrusive and in some (most) cases disabling the email integration will not help. You would need to uninstall Norton as per their uninstall tool available from the Symantec site. Use Avast free and make sure you do not enable the email integration(scanning).

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

 

[Guest]

Brink/Peter, Thanks for your help and I have followed your steps. Removed
Norton with the removal tool and installed Avast 4.7. I have tried logging on
to Winmail and it is still not working. Got a similar report but no error
numer this time.

Error Report:
Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'Marcus' Mail', Server: 'mail.btinternet.com', Protocol:
POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

 

[Guest]

Shawn, I have checked to make sure that the box is checked and it was. When
signing in it goes through the process of the authorisation etc and can see
that there are messages to download, as soon as it tries to download the
messages it just stops and comes up with the error report, same as the one
before.

Cheerz, Marcus

 

[Guest]

I have tried and no such luck. I think that there might be a problem which me
connecting through the hotels connection, doesn't let you on to all www's
that you want. might be the way they have got things configured.

Thanks for all your help and assistance, appreicated,

Marcus

 

[Gary VanderMolen]

This is a long shot, but you might try disabling Vista's autotuning feature.
1. Click on the Vista start orb and type cmd
2. The search results will display a program named cmd.exe
3. Right-click on the link and select "Run as administrator"
4. After the command prompt window opens, type
"netsh interface tcp set global autotuning=disabled" without
the quotation marks, then press Enter.
5. Test your POP account and see if you can download your mail now.
6. If nothing changes, re-enable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

Hope this helps.

Gary VanderMolen

 

[Guest]

Gary/Shawn, I have tried disabling the autotuning feature and this made no
difference. Before doing this I logged on to Winmail and it sent a message
from last night but as soon as it tried to download messages it just stops
and goes to error report. Not sure that I'll get much from asking the hotel
if they have a filter on the line as their English and my Chinese are poor
but I'll ask them.
Cheerz, Marcus

 

[Gary VanderMolen]

To help pinpoint the problem, you may want to download and install
Thunderbird:
http://www.mozilla.com/en-US/thunderbird/

It would be interesting to see if it has the same problem as WM.

Gary VanderMolen

 

[Guest]

Hi Gary,
I have tried using Thunderbird and Outlook 2007, neither of them will
download my emails. They both can see that I have emails to do load but after
the connection, authorisation and then onto download, it just stops as if
somerthing is stopping them coming through. I'm quite sure that the problem
is with the connection coming through the Hotel that I'm staying in. Think
that for the next 3 months I will just have to use Yahoo Mail until I can get
home or see if there is anything that the hotel can change in their settings.

Thanks for you help, time and effort.
Cheerz, Marcus

 

[Superiorland Diecast]

I have the same problem, I just got a new computer and it states..'cant find
"POP3" Server??? how do I fix this problem??

 

[Gary VanderMolen]

Thanks for that feedback, and for carrying out the test I suggested.
At least now you know for sure what is causing the trouble.

Gary VanderMolen

 

[Gary VanderMolen]

It looks like you have DSL service through SBC/AT&T. Follow their
setup instructions:
http://helpme.att.net/article.php?item=10918

If you need more help, we would need to see the exact error message,
like the one you quoted below.

Gary VanderMolen