Sending excel attachments

[Maria]

Hi!

I really need help on this situation. The president of my
company is having a hard time sending a customer an excel
spreadsheet outside of the company. We use Microsoft
Office 2000. The user states that when she opens it, it's
JIBBERISH. When the president sends it to me, I can see
it fine. When I sent the same attachment to the same
customer from my computer, the customer was able to read
it.
I did another test for the president to send it to another
user in their company (the IT manager), he is unable to
read it. I know the customer uses Office XP 2003, so I
don't where to specifically look for the problem.
The president of the company has all his microsoft office
updates and he has no problem sending others an excel
spreadsheet.
I'm really confused and frustrated. Any suggestions will
help me a lot.

Thank you,
Maria

 

[John P]

Maria

IF the opened file is jibberish then it is not being opened with Excel! I
suggest they are using Word ?

The best thing to do is to get them to save the file on their local disk
THEN right mouse the file and select OPEN WITH and select Excel!

If that doesnt do it then you may have an issue - but at least you will have
eliminated the obvious!

HTH


John
North Yorkshire
UK

 

[Dave Peterson]

Some mail programs have trouble with excel attachments if the message used RTF
(rich text formatting).

If your president uses that, tell him to try using plain text.

And if that doesn't work, I'd try zipping the file (www.winzip.com is my
favorite file compression program).

Maybe something's getting hosed in the ether???