Sending email

[dsouthington]

I getYour server has unexpectedly terminated the connection. Possible causes
for this include server problems, network problems, or a long period of
inactivity.

Subject 'test'
Server Error: 451
Server Response: 451 timeout (#4.4.4)
Server: 'smtp.att.yahoo.com'
Windows Live Mail Error ID: 0x800CCC0F
Protocol: SMTP
Port: 465
Secure(SSL): Yes the following message when I send an email with attachment?

 

[Gary VanderMolen]

That type of time-out error is usually caused by interference from
a non-compatible antivirus program. Which antivirus are you running?
As a minimum, email scanning in the antivirus must be turned off.

Email scanning in any antivirus must be disabled, for reasons
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[Mick Murphy]

Strangely enough, I see this written about email scanning by an Anti-virus
should be disabled, given as advice.
You are the 1st to say it MUST be disabled..
And, I disagree.

I don't have probs with it, and neither do my customers.
And this is using a variety of Anti-viruses over many years.
We all have our opinions, and experiences, Gary.

 

[Gary VanderMolen]

Will you take the word of the inventor of the antivirus email scanning concept?
Symantec (Norton) admits that it is unnecessary and redundant:

http://service1.symantec.com/SUPPOR...88256c7500723cf0?OpenDocument&src=bar_sch_nam

or http://tinyurl.com/bhsva

Read the paragraph "Is my computer still protected against viruses if I disable Email Scanning?"

I have some 23 years experience assisting customers with email problems,
and I can't count the number of times that the problem magically disappeared
when the email scanning was turned off and/or the antivirus uninstalled.
Historically, Norton and McAfee have been the worst offenders.

 

[dsouthington]

Gary,

I have Norton and I disabled the the email outgoing scanning and I still was
unable to send email with attached? I just checked the size of the attacment
and it said it was 19MB! Could this be the problem that it's too large? It
was only one page of words that I scanned into my computer that I needed to
send to someone. Should I be scanning and saving as a different file? It is
now saved as a TIFF image.

David

 

[Gary VanderMolen]

The file size may well be a problem since many mail servers have a size limit
of 10-15MB per message. Large files should be uploaded to a free file hosting
website, such as http://tinypic.com. Then you give the recipient the URL link,
and they download it from there.