Sending and Receiving reported error (0X800CCC92)

D

Darrell

The last five days my wife's e-mail account has come up with this
error: -ERR[sys/PERM] unable to process from lines (envelopes) in
/var/mail/a/z/azlover; change recognition mode or check for corrupted mail
drop.
I have reentered her password in Outlook, the same error comes up in
Outlook Express, changed her password on the e-mail account server
(WideOpenWest) and in Outlook. Web mail works fine and called WideOpenWest,
they said everything is O.K., customer support was able to login with no
problems. Customer support and I rechecked her e-mail setup, all correct.
Any thoughts, comments, or suggestions are needed. T.I.A.
 
J

Jeff Stephenson [MSFT]

The last five days my wife's e-mail account has come up with this
error: -ERR[sys/PERM] unable to process from lines (envelopes) in
/var/mail/a/z/azlover; change recognition mode or check for corrupted mail
drop.
I have reentered her password in Outlook, the same error comes up in
Outlook Express, changed her password on the e-mail account server
(WideOpenWest) and in Outlook. Web mail works fine and called WideOpenWest,
they said everything is O.K., customer support was able to login with no
problems. Customer support and I rechecked her e-mail setup, all correct.
Any thoughts, comments, or suggestions are needed. T.I.A.
Click to expand...

What version of Outlook do you have? Could you turn on diagnostic logging
(see http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and
post the OPMLog.log file after this happens? From the piece of the error
message you give above, it sounds like there's a problem with her mailbox
(called "mail drop" in the error) on the server...
 
F

Fran

Thanks for yourtime Jeff. Using Outlook 2002. Here is the log copy and
pasted:

2004.12.17 12:19:56 <<<< Logging Started (level is LTF_TRACE) >>>>
2004.12.17 12:19:56 Successfully initialized the resource manager
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: Created
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: Synchronize called
(flags = 00000031)
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: Synch operation
started (flags = 00000031)
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: StartImport(flags =
00000000, max msg = ffffffff): full items
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: Trying to read
remote URL off the resource
2004.12.17 12:19:56 Looking up handler for POP
2004.12.17 12:19:56 Creating proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2004.12.17 12:19:56 Initializing proto handler
{848F8363-04C9-11D3-B8AF-00105A19CDC6}
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: StartImport:
Retrieving Blob
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: StartImport:
pCallback->StartImport
2004.12.17 12:19:56 Callback::ExecuteThread[THIS: 0018ad00] (00001000)
returns 00000000
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "CPOPManifestTask: Begin execution")
2004.12.17 12:19:56 Callback::ExecuteThread[THIS: 0018ad00] (00001000)
returns 00000000
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: Finding host")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: Connecting to host")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: Connected to host")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: <rx> +OK ready ")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: Authorizing to server")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: [tx] USER azlover")
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: DeleteNukedItems -
Nothing to nuke
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: UploadItems: 0
messages to send
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: <rx> +OK Password required for
azlover.")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: [tx] PASS *****")
2004.12.17 12:20:06 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:06 "POP3: <rx> -ERR [AUTH] PAM
authentication failed for user "azlover": Authentication failure (7)")
2004.12.17 12:20:06 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:06 "POP3: Retrying authorization")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: Finding host")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: Connected to host")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: <rx> +OK ready ")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: Authorizing to server")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: [tx] USER azlover")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: <rx> +OK Password required for
azlover.")
2004.12.17 12:20:10 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:10 "POP3: [tx] PASS *****")
2004.12.17 12:20:20 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:20 "POP3: <rx> -ERR [AUTH] PAM
authentication failed for user "azlover": Authentication failure (7)")
2004.12.17 12:20:20 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:20 "POP3: Retrying authorization")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: Finding host")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: Connected to host")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: <rx> +OK ready ")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: Authorizing to server")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: [tx] USER azlover")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: <rx> +OK Password required for
azlover.")
2004.12.17 12:20:22 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:22 "POP3: [tx] PASS *****")
2004.12.17 12:20:32 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:32 "POP3: <rx> -ERR [AUTH] PAM
authentication failed for user "azlover": Authentication failure (7)")
2004.12.17 12:20:32 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:32 "POP3: Retrying authorization")
2004.12.17 12:20:34 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:34 "POP3: Disconnected from host")
2004.12.17 12:20:34 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:34 "CPOPManifestTask: End execution")
2004.12.17 12:20:34 Callback::ReportStatus[THIS: 0018ad00]
(ulAsynchPhase = RSF_COMPLETED, hrStatus = 0x800ccc92)
2004.12.17 12:20:34 ResourceObject [THIS: 001a3100]: Synch operation
completed

Jeff Stephenson said:
The last five days my wife's e-mail account has come up with this
error: -ERR[sys/PERM] unable to process from lines (envelopes) in
/var/mail/a/z/azlover; change recognition mode or check for corrupted mail
drop.
I have reentered her password in Outlook, the same error comes up in
Outlook Express, changed her password on the e-mail account server
(WideOpenWest) and in Outlook. Web mail works fine and called WideOpenWest,
they said everything is O.K., customer support was able to login with no
problems. Customer support and I rechecked her e-mail setup, all correct.
Any thoughts, comments, or suggestions are needed. T.I.A.
Click to expand...

What version of Outlook do you have? Could you turn on diagnostic logging
(see http://support.microsoft.com/default.aspx?scid=kb;en-us;Q300479) and
post the OPMLog.log file after this happens? From the piece of the error
message you give above, it sounds like there's a problem with her mailbox
(called "mail drop" in the error) on the server...
Click to expand...
 
B

Brian Tillman

Fran said:
Thanks for yourtime Jeff. Using Outlook 2002. Here is the log copy and
pasted:
Click to expand...

Your log file indicates the problem:
2004.12.17 12:19:56 "POP3: Authorizing to server")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: [tx] USER azlover")
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]:
DeleteNukedItems - Nothing to nuke
2004.12.17 12:19:56 ResourceObject [THIS: 001a3100]: UploadItems: 0
messages to send
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: <rx> +OK Password
required for azlover.")
2004.12.17 12:19:56 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:19:56 "POP3: [tx] PASS *****")
2004.12.17 12:20:06 Callback::LogText[THIS: 0018ad00] (flags =
LTF_TRACE, hr = 00000000, code = 00000000,
2004.12.17 12:20:06 "POP3: <rx> -ERR [AUTH] PAM
authentication failed for user "azlover": Authentication failure (7)")
Click to expand...

Either you're specifying the wrong username or the wrong password.
 
J

Jeff Stephenson [MSFT]

Either you're specifying the wrong username or the wrong password.
Click to expand...

Or the provider changed the way in which you're to authenticate - in your
original post, the error included the phrase "change recognition mode".
You might try your wife's full email address as the username rather.
 
F

Fran

Thanks to all that responded. Brian and Jeff were correct, with Jeff being
the closest. I changed the "user name" to my wife's "e-mail address", works
perfect! Why is my wife's e-mail address her "username" and in my account
the user name IS my user name. I never got an e-mail from the ISP to change
the username.
Thanks again. Darrell
 

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