"Send To Mail Recipient" not working Outlook 2007

[Guest]

I have recently installed Office 2007 Professional Plus, (previously used
Office 2003 pro) and now when I right click on a file in Windows Explorer and
select "Send To Mail Recipient" or from within an application such as Word
nothing happens, the new email is never created.

Does anyone know what might cause this. System is XP Pro SP2 + patches, IE7.

Thanks in advance

Graham

 

[Guest]

I to am having the same problem. Additionally, I cannot send a link or page
from IE7. Help would be greatly appricaiated.

 

[CM]

Check to see if Outlook is setup to be the default email, calendar, etc
application for Windows.

From Outlook go to Tools -> Options and select the Other tab and make sure
the "Make Outlook the default program for email..." checkbox is selected.

I'd also go to the Options for Internet Explorer in the Program tabs and
ensure Outlook is set as the default for email.

Close both programs and see if that works.

Christian

 

[Guest]

Thanks, but this is not the issue. These options were already correctly set.

 

[Guest]

Both places have Outlook set as Default mail client. I made sure and rebooted
in addition. No Joy.

 

[Guest]

I have a related problem. I use XP, Word 2003, Outlook 2007 (the latter was
recently installed). Now, when I create (or edit) a document in Word 2003 and
then choose File/Send to Mail recipient as an attachment, Word crashes.
Every time. At least it offers to save my file, but this is crazy. A major
piece of software like Word should not crash when a customer chooses a normal
command. This problem needs a patch.

Tony Killeen

 

[Guest]

I have a similar problem in Word, I have the complete office 2007 suite
installed. When I try to send from within Word I get the following error.

"Word couldn't send mail because of MAPI failure."Operation not supported""

Any suggestions?

 

[Russ Valentine [MVP-Outlook]]

As expected. It has always been the case the Office application versions
must match if you want to retain integration.

 

[Guest]

Russ, thanks for the reply. However, to me, a program crash is not
"expected". We used to expect that from Microsoft products in the 80s and
90s. Now, customers expect a much higher level of stability and integration.

Tony

 

[Russ Valentine [MVP-Outlook]]

Excellent point. I should have said that "failure" was expected. A program
crash is ridiculous. If Office 2007 were a mature, finished product you
should have gotten an error message that says:
“To use this feature, you must install the version of Microsoft Word that
matches the installed version of Microsoft Office Outlookâ€.
That error message actually exists in Office 2007. Alas, Office 2007 is
neither a mature or finished product.

 

[TimmyP]

We have the same problem here with this error: Word couldn't send mail
because of MAPI failure: "Operation not supported".

I found some similarities. The issue mainly happens on machines that
have upgraded from Office 2000 to 2003 than to 2007.
We have removed the Office application and done a full install and
about 50% of the time it corrects the problem. I am still looking to
find a concrete answer on what fixes it. I am guess something within
the registry.
I have tried a lot of the other fixes posted on changing default
client, Trying the send to with Outlook closed and still have yet to
figure it out. One strange thing though was with Outlook closed the
send did complete even with the error message coming up. Off to do
some more searching.

 

[Russ Valentine [MVP-Outlook]]

You must always create a new Outlook profile from scratch whenever you
attempt an upgrade installation.
--
Russ Valentine
[MVP-Outlook]

We have the same problem here with this error: Word couldn't send mail
because of MAPI failure: "Operation not supported".

I found some similarities. The issue mainly happens on machines that
have upgraded from Office 2000 to 2003 than to 2007.
We have removed the Office application and done a full install and
about 50% of the time it corrects the problem. I am still looking to
find a concrete answer on what fixes it. I am guess something within
the registry.
I have tried a lot of the other fixes posted on changing default
client, Trying the send to with Outlook closed and still have yet to
figure it out. One strange thing though was with Outlook closed the
send did complete even with the error message coming up. Off to do
some more searching.

Excellent point. I should have said that "failure" was expected. A
program
crash is ridiculous. If Office 2007 were a mature, finished product you
should have gotten an error message that says:
"To use this feature, you must install the version of MicrosoftWordthat
matches the installed version of Microsoft Office Outlook".
That error message actually exists in Office 2007. Alas, Office 2007 is
neither a mature or finished product.
--
Russ Valentine

Russ, thanks for the reply. However, to me, a program crash is not
"expected". We used to expect that from Microsoft products in the 80s
and
90s. Now, customers expect a much higher level of stability and
integration.

Tony

"Russ Valentine [MVP-Outlook]" wrote:

As expected. It has always been the case the Office application
versions
must match if you want to retain integration.

- Show quoted text -