Secure Pages lead to "Page Cannot Be Displayed"

[Guest]

We have many customers that when they attempt to post to our sign in pages of
our site get "Page Cannot Be Displayed" While investigating, Their SSL
configs appear to be ok, their encryption appears adequate at 128 bit. The
only real indications I have found are these particular articles on
Microsoft's Knowledge Base.

http://support.microsoft.com/default.aspx?kbid=821814

http://support.microsoft.com/default.aspx?kbid=831167

These two updates are part of a cummulative update
http://support.microsoft.com/kb/832894

Most users are Win 98 (1st edition) users with IE 6 however we do see
occasional Win XP users with SP1 installed however SP2 installation hasn't
really resolved any issues. Alot of these customers do indeed have the
updates posted above. We have not seen any Win 2000 users have this problem.


We have a pretty strict scope of service policy in troubleshooting other
products however redirecting them to a pay per call or pay per email contact
support is highly unlikely considering the cost of this support overshadows
that cost of our own service creating a financial /moral dilemma for our
customers.

Looking into one of the links in the articles (821814) references
http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms

Call(866) PC SAFETY seems to me the only viable option. Would this be the
only suitable "free" contact we would be able to use to save these particular
customers that exhibit this problem.

 

[Frank Saunders, MS-MVP]

We have many customers that when they attempt to post to our sign in
pages of our site get "Page Cannot Be Displayed" While investigating,
Their SSL configs appear to be ok, their encryption appears adequate
at 128 bit. The only real indications I have found are these
particular articles on Microsoft's Knowledge Base.

http://support.microsoft.com/default.aspx?kbid=821814

http://support.microsoft.com/default.aspx?kbid=831167

These two updates are part of a cummulative update
http://support.microsoft.com/kb/832894

Most users are Win 98 (1st edition) users with IE 6 however we do see
occasional Win XP users with SP1 installed however SP2 installation
hasn't really resolved any issues. Alot of these customers do indeed
have the updates posted above. We have not seen any Win 2000 users
have this problem.


We have a pretty strict scope of service policy in troubleshooting
other products however redirecting them to a pay per call or pay per
email contact support is highly unlikely considering the cost of this
support overshadows that cost of our own service creating a financial
/moral dilemma for our customers.

Looking into one of the links in the articles (821814) references
http://support.microsoft.com/default.aspx?scid=fh;en-us;cntactms

Call(866) PC SAFETY seems to me the only viable option. Would this be
the only suitable "free" contact we would be able to use to save
these particular customers that exhibit this problem.

KB article 821814 states (sort of) that there will be no charge if the
service tech determines that you need the update.

--
Frank Saunders, MS-MVP, IE/OE
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