Search Companion and IE search no longer work

G

Guest

My computer recently became a victim of a browser hijack, and in the process
of getting it removed, Search Companion was affected. The "companion dog"
appears, however the buttons or input fields to choose an item for search no
longer appear. I cannot right click on a folder to perform a search. The
search button in IE brings up the search companion in the left pane, but it
appears empty. I tried using the Classic Search view but I get the same
results (window is empty). Has experienced this before? Have I lost some
registry keys while removing the browser hijack?
 
T

Thorsten Matzner

Nazgul73 said:
My computer recently became a victim of a browser hijack, and in the process
of getting it removed, Search Companion was affected. The "companion dog"
appears, however the buttons or input fields to choose an item for search no
longer appear. I cannot right click on a folder to perform a search. The
search button in IE brings up the search companion in the left pane, but it
appears empty. I tried using the Classic Search view but I get the same
results (window is empty). Has experienced this before? Have I lost some
registry keys while removing the browser hijack?

Maybe. Try this: "How to Reinstall or Repair Internet Explorer and
Outlook Express in Windows XP"
(http://support.microsoft.com/?kbid=318378).
 
R

Ramesh, MS-MVP

Click Start, Run and type:

regsvr32 /i C:\Windows\Srchasst\srchui.dll
regsvr32 jscript
regsvr32 vbscript

If that does not help:
1. Log on to the computer by using an account with administrator
permissions.
2. Click Start, click Run, type %systemroot%\inf, and then click OK.
3. Locate the Srchasst.inf file.
4. Right-click the Srchasst.inf file, and then click Install. This
reinstalls the files that Search Companion uses.
 
G

Guest

Thanks for the information I tried it but then got stuck at the point of
trying to do an in-place reinstall of XP.
 
G

Guest

Thanks Ramesh, your commands worked perfect!

Ramesh said:
Click Start, Run and type:

regsvr32 /i C:\Windows\Srchasst\srchui.dll
regsvr32 jscript
regsvr32 vbscript

If that does not help:
1. Log on to the computer by using an account with administrator
permissions.
2. Click Start, click Run, type %systemroot%\inf, and then click OK.
3. Locate the Srchasst.inf file.
4. Right-click the Srchasst.inf file, and then click Install. This
reinstalls the files that Search Companion uses.
 
G

Guest

The "regsvr32..." worked but only for one user, i get "dll reg server in
javascript failed.return code:0x80004005 for both "regsvr32 jscript" and
"regsvr32 vbscript" for the 2nd user. installing the .inf file did nothing. i
also have issues with IE defaults, IS this connected?
 
R

Ramesh, MS-MVP

0x80004005 denotes "access denied" error message. You should try that
procedure from Admin account.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


The "regsvr32..." worked but only for one user, i get "dll reg server in
javascript failed.return code:0x80004005 for both "regsvr32 jscript" and
"regsvr32 vbscript" for the 2nd user. installing the .inf file did nothing.
i
also have issues with IE defaults, IS this connected?
 
G

Guest

I tried those proceedures on both users and both are admin accounts. I
recently tried to reinstall XP SP2 for windows and got an access denied at
the end of installation. im the top admin on this computer too and oh my bad
i was checking to make sure and "user accounts is now blank (so is, help
centre that explains a bit) am i being hacked or what? i recently opened an
old file i thought i deleted called IExplorer.exe, not actual iexplore.exe
this was a dialer trojan. any relation?
--



Ramesh said:
0x80004005 denotes "access denied" error message. You should try that
procedure from Admin account.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


The "regsvr32..." worked but only for one user, i get "dll reg server in
javascript failed.return code:0x80004005 for both "regsvr32 jscript" and
"regsvr32 vbscript" for the 2nd user. installing the .inf file did nothing.
i
also have issues with IE defaults, IS this connected?
--
patches never looked kood on a hobo so how does microsoft windows get away
with adorning so many?


Ramesh said:
Click Start, Run and type:

regsvr32 /i C:\Windows\Srchasst\srchui.dll
regsvr32 jscript
regsvr32 vbscript

If that does not help:
1. Log on to the computer by using an account with administrator
permissions.
2. Click Start, click Run, type %systemroot%\inf, and then click OK.
3. Locate the Srchasst.inf file.
4. Right-click the Srchasst.inf file, and then click Install. This
reinstalls the files that Search Companion uses.
 
R

Ramesh, MS-MVP

Incorrect registry permissions causes this problem.

Ramesh Srinivasan's Blog: Reset the entire registry permissions to defaults:
http://winonline.blogspot.com/2005/11/reset-entire-registry-permissions-to.html


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I tried those proceedures on both users and both are admin accounts. I
recently tried to reinstall XP SP2 for windows and got an access denied at
the end of installation. im the top admin on this computer too and oh my bad
i was checking to make sure and "user accounts is now blank (so is, help
centre that explains a bit) am i being hacked or what? i recently opened an
old file i thought i deleted called IExplorer.exe, not actual iexplore.exe
this was a dialer trojan. any relation?
--



Ramesh said:
0x80004005 denotes "access denied" error message. You should try that
procedure from Admin account.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


The "regsvr32..." worked but only for one user, i get "dll reg server in
javascript failed.return code:0x80004005 for both "regsvr32 jscript" and
"regsvr32 vbscript" for the 2nd user. installing the .inf file did
nothing.
i
also have issues with IE defaults, IS this connected?
--
patches never looked kood on a hobo so how does microsoft windows get away
with adorning so many?


Ramesh said:
Click Start, Run and type:

regsvr32 /i C:\Windows\Srchasst\srchui.dll
regsvr32 jscript
regsvr32 vbscript

If that does not help:
1. Log on to the computer by using an account with administrator
permissions.
2. Click Start, click Run, type %systemroot%\inf, and then click OK.
3. Locate the Srchasst.inf file.
4. Right-click the Srchasst.inf file, and then click Install. This
reinstalls the files that Search Companion uses.
 
G

Guest

thank you ramesh but the registry reset permission didnt have any effect on
reinstalling winSP2, i still get "access denied, some programs may not
work...".
I may not have executed the cmd properly : I created reset.CMD with
notepadand pasted the lines from your blog, saved it as (all files) reset.cmd
and double clicked it to start the file. Trying to open subinalc.exe popped a
command window that immediately shut (FYI the site to download subinalc has
moved to
http://www.microsoft.com/downloads/...56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en )
it ran proper, the first run there were two fails, the next run was normal.
i saved the information listed at the end if needed.

Ramesh said:
Incorrect registry permissions causes this problem.

Ramesh Srinivasan's Blog: Reset the entire registry permissions to defaults:
http://winonline.blogspot.com/2005/11/reset-entire-registry-permissions-to.html -
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
 
R

Ramesh, MS-MVP

Hi,

This should help.

You receive an "Access is denied" error message when you try to install
Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1:
http://support.microsoft.com/?kbid=873148

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


thank you ramesh but the registry reset permission didnt have any effect on
reinstalling winSP2, i still get "access denied, some programs may not
work...".
I may not have executed the cmd properly : I created reset.CMD with
notepadand pasted the lines from your blog, saved it as (all files)
reset.cmd
and double clicked it to start the file. Trying to open subinalc.exe popped
a
command window that immediately shut (FYI the site to download subinalc has
moved to
http://www.microsoft.com/downloads/...56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en
)
it ran proper, the first run there were two fails, the next run was normal.
i saved the information listed at the end if needed.

Ramesh said:
Incorrect registry permissions causes this problem.

Ramesh Srinivasan's Blog: Reset the entire registry permissions to
defaults:
http://winonline.blogspot.com/2005/11/reset-entire-registry-permissions-to.html -
Regards,
Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
 
G

Guest

thank you ramesh! that allowed winXPSP2 to reinstall and reset IE as the
default browser (which i wanted),
Howver I still have these problems: Win media player10 will not open
"internal error" or install (it gets right to finish before int error), user
accounts, search companion, help and support either are blank, missing icons
or wont launch between users, what wont work in my user acc will work in the
other. (search worked in mine before but not in the other persons, now its
the opposite). some file types keep changing defaults too (today .DAT file is
now associated to a Creative Media Player)
 
R

Ramesh, MS-MVP

I'm unsure if you've reset the registry permissions already. If so, run
these commands again:

regsvr32 jscript
regsvr32 vbscript

For the .DAT file issue, see:

Ramesh Srinivasan's Blog: .DAT file association in Windows XP:
http://winonline.blogspot.com/2005/10/dat-file-association-in-windows-xp_07.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


thank you ramesh! that allowed winXPSP2 to reinstall and reset IE as the
default browser (which i wanted),
Howver I still have these problems: Win media player10 will not open
"internal error" or install (it gets right to finish before int error), user
accounts, search companion, help and support either are blank, missing icons
or wont launch between users, what wont work in my user acc will work in the
other. (search worked in mine before but not in the other persons, now its
the opposite). some file types keep changing defaults too (today .DAT file
is
now associated to a Creative Media Player)
 
G

Guest

Thanks Ramesh thats good to know, however i dont think my computer is
stable enough to change things like that . It wiped out all file types in
folder options , most icons have gone back to the 'default' unedefined icon
and to top it off, it had no effect on the .DAT icon i was trying to change,
but im sure ill use your code (hopefully not) when windows starts to behave
itself.

NEW Question: are the regstries
HKLM \security\policy\secrets\SAC and
HKLM \security\policy\secrets\SAI
supposed to be locked out? I noticed when i was resetting registry
permissions to reinstall winXP SP2. i was wondering if this would be what is
corrupting my machine?

Ive been running posts under different strings for different issues as
they arose but im about to start a new String because the little tweaks i
make just make things worse and Its getting too confusing remembering what
Ive already posted and in what string plus the MVPs offerings are good but
dont know all the problems. Im going to list ALL the problems with my machine
and the order in which they arose under NEW string found as
" Fading Windows "
[since new microsoft applications are non existant or malfunctioning everyday]
I will also update here when i know more but for now im running as many bot
and spyware programs as i can. sorry for the confusion.
[my other major problem was located at: " Default Browser "]

Ramesh said:
I'm unsure if you've reset the registry permissions already. If so, run
these commands again:

regsvr32 jscript
regsvr32 vbscript

For the .DAT file issue, see:

Ramesh Srinivasan's Blog: .DAT file association in Windows XP:
http://winonline.blogspot.com/2005/10/dat-file-association-in-windows-xp_07.html

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


thank you ramesh! that allowed winXPSP2 to reinstall and reset IE as the
default browser (which i wanted),
Howver I still have these problems: Win media player10 will not open
"internal error" or install (it gets right to finish before int error), user
accounts, search companion, help and support either are blank, missing icons
or wont launch between users, what wont work in my user acc will work in the
other. (search worked in mine before but not in the other persons, now its
the opposite). some file types keep changing defaults too (today .DAT file
is
now associated to a Creative Media Player)


Ramesh said:
Hi,

This should help.

You receive an "Access is denied" error message when you try to install
Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1:
http://support.microsoft.com/?kbid=873148
 
R

Ramesh, MS-MVP

NEW Question: are the regstries
HKLM \security\policy\secrets\SAC and
HKLM \security\policy\secrets\SAI
supposed to be locked out?


Yes, that's normal.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Thanks Ramesh thats good to know, however i dont think my computer is
stable enough to change things like that . It wiped out all file types in
folder options , most icons have gone back to the 'default' unedefined icon
and to top it off, it had no effect on the .DAT icon i was trying to change,
but im sure ill use your code (hopefully not) when windows starts to behave
itself.

NEW Question: are the regstries
HKLM \security\policy\secrets\SAC and
HKLM \security\policy\secrets\SAI
supposed to be locked out? I noticed when i was resetting registry
permissions to reinstall winXP SP2. i was wondering if this would be what is
corrupting my machine?

Ive been running posts under different strings for different issues as
they arose but im about to start a new String because the little tweaks i
make just make things worse and Its getting too confusing remembering what
Ive already posted and in what string plus the MVPs offerings are good but
dont know all the problems. Im going to list ALL the problems with my
machine
and the order in which they arose under NEW string found as
" Fading Windows "
[since new microsoft applications are non existant or malfunctioning
everyday]
I will also update here when i know more but for now im running as many bot
and spyware programs as i can. sorry for the confusion.
[my other major problem was located at: " Default Browser "]

:
 
G

Guest

After looking through countless forums and googlish searches i found there
are lots of people who had this problem and no one knows why it be or how to
fix it. It seems a clean install might be the only solution, BUT TRY THIS
FIRST I may have found something for yall

I FUMBLED ON A SOLUTION!!!

follow this AFTER backing up your registry

i couldnt find the string
HKEY_LOCAL_MACHINE/software/classes
well classes was there but empty. From the
HKCR/CLSID i copied the key name and went back to classes and right clicked
new -key and ALL the CLSID substrings copied to the location after that.

then [in an admin account, but works from user account too] start-run
regsvr32 jscript.dll
regsvr32 vbscript
and everything WORKED!
i have yet to see if all user accounts function but i got back user
accounts, windows media player, search companion, help and support... Im a
novice computer user and I beat MVPS who have been working on this for 6
months! Im sorry I shouldnt be crass it might only be a temporary fix but im
really happy i didnt have to do a clean install. hope it works for the rest
of you.
 
G

Guest

I FOUND A SOLUTION !!
that worked for me but im not sure why my reg permissions were a mess. I
think it may be from the "Active Desktop" spybot i picked up, in any case for
prevention of this problem it probably wouldnt hurt to secure yourself with
different antispyware and not use P2P applications like Limewire. When i used
the .DAT reset Ramesh suggested above it cleared all filetypes completely. I
was kind of upset but it actually helped me by showing me where the problem
was.

before anyone else tries this be sure to back up your regisrty first, if you
are not familiiar with regedit see the MS article
Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986
-----------------------------------------------------------------------------
While trying once again to restore blank windows issues from the MS site
'Several dialog boxes are blank'
http://support.microsoft.com/?kbid=831430

i noticed this key and strings were missing
HKEY_LOCAL_MACHINE/software/classes/CLSID
hklm//classes was there but empty as my filetype problem would suggest,
I shuddered at the thought of doing a clean install so I fearlessly copied
from the
HKeyClassRoot/CLSID i copied the key name and went back to classes and
right-clicked NEW > KEY and ALL the CLSID substrings copied to that location
.. I set permissions for users to full [but i think only need be "read", i
assume 'full' just gives admin rights?]
I went back and opened Start > Run
regsvr32 jscript.dll
regsvr32 vbscript.dll
and both registered! everything works, I still find the odd key with the
wrong permissions and found CREATOR OWNER which ive never seen before (it
wouldnt allow any permissions to stick so i deleted them both from the
classes key).
So it was probably a registry permission in classes that was at the root of
this.
All blank windows are restored, Norton, WMplayer10 and windows installer
work, flash 8 finally installed in Internet Explorer so i can get my CD keys
(which is all i wanted in the first place) and bla bla ....

Ramesh i noticed youve been helping a few others with the same problem over
the past year if you want me to send you logs, snaphots or anything let me
know.
=================================================
Im a novice user and failed programming in highschool (I was awarded the
'pity pass' for the credit) so I recommend heeding my advice with caution
and ask someone who knows better first. I have to say I got more of a rush
from solving this than any rush I have had by working as a chef and if I were
a smrter guy, Id switch careers.
==================================================
Not all is smooth and silky, this is the only know issue left:
In the MS manifest 'Several dialog boxes are blank' it clearly states
HKEY_LOCAL_MACHINE/software/classes/CLSID as a legitimate key but when i
tried to create it , registry says it already exists but the strings in the
new classes all point to HKeyClassRoot/CLSID anyway. Dont think its an issue
but just asking if CLSID should be there after Classes because in component
services, the com services tree wont open, well the application hangs to be
specific, i know its because of what i did above, it worked before but with
other problems.
and still asking why are the regstries
HKLM \security\policy\secrets\SAC and
HKLM \security\policy\secrets\SAI
saying cannot open "SAI/SAC" error while opening key.Theres no more
information on them. Does anyone know what they are?

ps I feel like singing I beat the smart kids I beat the smart kids!
 
R

Ramesh, MS-MVP

HKeyClassRoot/CLSID reflects the keys from these two locations:

HKEY_LOCAL_MACHINE/software/classes/CLSID
HKEY_CURRENT_USER/software/classes/CLSID

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


I FOUND A SOLUTION !!
that worked for me but im not sure why my reg permissions were a mess. I
think it may be from the "Active Desktop" spybot i picked up, in any case
for
prevention of this problem it probably wouldnt hurt to secure yourself with
different antispyware and not use P2P applications like Limewire. When i
used
the .DAT reset Ramesh suggested above it cleared all filetypes completely.
I
was kind of upset but it actually helped me by showing me where the problem
was.

before anyone else tries this be sure to back up your regisrty first, if you
are not familiiar with regedit see the MS article
Description of the Microsoft Windows registry
http://support.microsoft.com/kb/256986
-----------------------------------------------------------------------------
While trying once again to restore blank windows issues from the MS site
'Several dialog boxes are blank'
http://support.microsoft.com/?kbid=831430

i noticed this key and strings were missing
HKEY_LOCAL_MACHINE/software/classes/CLSID
hklm//classes was there but empty as my filetype problem would suggest,
I shuddered at the thought of doing a clean install so I fearlessly copied
from the
HKeyClassRoot/CLSID i copied the key name and went back to classes and
right-clicked NEW > KEY and ALL the CLSID substrings copied to that location
.. I set permissions for users to full [but i think only need be "read", i
assume 'full' just gives admin rights?]
I went back and opened Start > Run
regsvr32 jscript.dll
regsvr32 vbscript.dll
and both registered! everything works, I still find the odd key with the
wrong permissions and found CREATOR OWNER which ive never seen before (it
wouldnt allow any permissions to stick so i deleted them both from the
classes key).
So it was probably a registry permission in classes that was at the root of
this.
All blank windows are restored, Norton, WMplayer10 and windows installer
work, flash 8 finally installed in Internet Explorer so i can get my CD keys
(which is all i wanted in the first place) and bla bla ....

Ramesh i noticed youve been helping a few others with the same problem over
the past year if you want me to send you logs, snaphots or anything let me
know.
=================================================
Im a novice user and failed programming in highschool (I was awarded the
'pity pass' for the credit) so I recommend heeding my advice with caution
and ask someone who knows better first. I have to say I got more of a rush
from solving this than any rush I have had by working as a chef and if I
were
a smrter guy, Id switch careers.
==================================================
Not all is smooth and silky, this is the only know issue left:
In the MS manifest 'Several dialog boxes are blank' it clearly states
HKEY_LOCAL_MACHINE/software/classes/CLSID as a legitimate key but when i
tried to create it , registry says it already exists but the strings in the
new classes all point to HKeyClassRoot/CLSID anyway. Dont think its an issue
but just asking if CLSID should be there after Classes because in component
services, the com services tree wont open, well the application hangs to be
specific, i know its because of what i did above, it worked before but with
other problems.
and still asking why are the regstries
HKLM \security\policy\secrets\SAC and
HKLM \security\policy\secrets\SAI
saying cannot open "SAI/SAC" error while opening key.Theres no more
information on them. Does anyone know what they are?

ps I feel like singing I beat the smart kids I beat the smart kids!
 
G

Guest

Thank You Ramesh for all your help.
You may not have found the solution but I definatley couldnt have solved it
without you, and you taught me a few new tricks. Greatly appreciate.
 

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