Scanner problems

[dru]

I installed an Epson CX5400 and I cannot scan anything - error I get is to
please install the supported Twain Drivers.
I downloaded drivers from Epson site but still keep getting this error.
Any ideas?


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[Will Denny]

Hi

Did you disconnect the device first and then install the drivers?

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Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


| I installed an Epson CX5400 and I cannot scan anything - error I get is to
| please install the supported Twain Drivers.
| I downloaded drivers from Epson site but still keep getting this error.
| Any ideas?
|
|
| -
|
|

 

[dru]

Hi: Thanks
I uninstalled printer/scanner - per epson directions, reinstalled then
connected to computer.
found driver updates after and installed with printer connected.
disconnected printer and redownloaded drivers and reconnected - same
problem.
I am thinking of starting from the uninstall again - and not reconnecting
until after the drivers are in again - and see what happens - maybe it is
very fussy about the order\
will try later