Scanner nor recognized

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Guest

Since I moved to XP, my scanner is not recognized.
I have a Pacific Imaging ScanAce 360p, I have checked with the manufacture,
and the drivers are compatable with XP, I have upgraded my Paperport to the
XP drivers. Any suggestions on how to get this to work, I am in desperate
need of it, yesterday?
Below is my computer stats:
Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 7.0.5730.11
Memory (RAM): 511 MB
CPU: Intel(R) Pentium(R) 4 CPU 2.80GHz
CPU Speed: 2716.4 MHz
Sound card: HD Audio rear output
Display Adapters: NVIDIA GeForce 7300 LE | NetMeeting driver | RDPDD
Chained DD
Screen Resolution: 800 X 600 - 16 bit
:
Network Adapters: VIA Rhine II Fast Ethernet Adapter - Packet Scheduler
Miniport | Linksys Wireless-G PCI Adapter - Packet Scheduler Miniport
CD / DVD Drives: D: LITEON CD-ROM LTN483 | E: AOPEN CRW1232
:
COM Ports: COM1 | COM2
LPT Ports: LPT1
Mouse: 2 Button Mouse Present
Hard Disks: C: 28.6GB | F: 186.3GB
Hard Disks - Free: C: 11.3GB | F: 182.9GB
USB Controllers: 5 host controllers.
Firewire (1394): Not Detected
:
Manufacturer: American Megatrends Inc.
Product Make: 7255
:
AC Power Status: OnLine
BIOS Info: ATAT COMPATIBLE 053007 A M I 5000730
Time Zone: Pacific Standard Time
Battery: No Battery
Motherboard: Micro-Star MS-7255
Modem: Communications cable between two computers
Communications cable between two computers #2

Thank you,
Ann
 
From: "aqw" <[email protected]>

| Since I moved to XP, my scanner is not recognized.
| I have a Pacific Imaging ScanAce 360p, I have checked with the manufacture,
| and the drivers are compatable with XP, I have upgraded my Paperport to the
| XP drivers. Any suggestions on how to get this to work, I am in desperate
| need of it, yesterday?

< snip >|

| Thank you,
| Ann


You posted too much unimportant information.

How does the scanner connect to the PC ?

USB ?
Parallel Port ?
SCSI ?
 
aqw said:
Since I moved to XP, my scanner is not recognized.
I have a Pacific Imaging ScanAce 360p, I have checked with the manufacture,
and the drivers are compatable with XP, I have upgraded my Paperport to the
XP drivers. Any suggestions on how to get this to work, I am in desperate
need of it, yesterday?
Below is my computer stats:
Windows: Windows XP5.1 (Build 2600) Service Pack 2
Internet Explorer: 7.0.5730.11
Memory (RAM): 511 MB
CPU: Intel(R) Pentium(R) 4 CPU 2.80GHz
CPU Speed: 2716.4 MHz
Sound card: HD Audio rear output
Display Adapters: NVIDIA GeForce 7300 LE | NetMeeting driver | RDPDD
Chained DD
Screen Resolution: 800 X 600 - 16 bit
:
Network Adapters: VIA Rhine II Fast Ethernet Adapter - Packet Scheduler
Miniport | Linksys Wireless-G PCI Adapter - Packet Scheduler Miniport
CD / DVD Drives: D: LITEON CD-ROM LTN483 | E: AOPEN CRW1232
:
COM Ports: COM1 | COM2
LPT Ports: LPT1
Mouse: 2 Button Mouse Present
Hard Disks: C: 28.6GB | F: 186.3GB
Hard Disks - Free: C: 11.3GB | F: 182.9GB
USB Controllers: 5 host controllers.
Firewire (1394): Not Detected
:
Manufacturer: American Megatrends Inc.
Product Make: 7255
:
AC Power Status: OnLine
BIOS Info: ATAT COMPATIBLE 053007 A M I 5000730
Time Zone: Pacific Standard Time
Battery: No Battery
Motherboard: Micro-Star MS-7255
Modem: Communications cable between two computers
Communications cable between two computers #2

Thank you,
Ann
Click to expand...

Hi Ann,

In Device Manager > Ports, you should have listed an ECP Printer Port (LPT1) and it
appears you do not.

Have you seen this? If no, read it carefully and follow the instructions as
mentioned by the manufacturer.
http://www.scanace.com/en/support/detail.phtml?qa_id=19330

BTW, the manufacturer is Pacific Image Electronics, not Pacific Imaging. Providing
proper info helps others help you.

--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
It is connected to the Parallel port, piggy-backed on the Printer, I got the
computer to recognize the printer, but can not get it to recognize the
scanner.
 
Brian,

Sorry for the 'ing',
I have tried that, several times, to no avail. My scanner is piggy backed
to the printer, as I only have one Parallel port. I have corrected the BIOS,
to got the printer to work, but the Scanner is a no go. I have Googled the
problem and searched the Knowledge base, but each solution is making it more
confussing. I now have the New Hardware Wizard wanting to install the printer
everytime I restart the computer.
Everything was working fine until I upgraded to SP2.
 
From: "aqw" <[email protected]>

| It is connected to the Parallel port, piggy-backed on the Printer, I got the
| computer to recognize the printer, but can not get it to recognize the
| scanner.
|

Windows XP does NOT support periphey connected to the parallel port.

You need to replace ther csanner with a unit that supports; USB, FireWire and/or SCSI.
 
To David and Brian,
I finally fixed the problem, almost.
After contacting HP amd Pacific Image, and following everyone's
instructions, to no avail. I deleted everything. I then;
reset the BIOS for the printer port for ESP,
downloaded the HP drivers, and the scanner drivers, and new Twain drivers,
I then re installed everything one at a time, and everything works.
Except every time I restart the computer, I have to re install the printer.
KB said there might be something wrong with the registry, but I would rather
have a root canal than deal with that, so I just install.
Thanks for your help.
Ann
 
aqw said:
To David and Brian,
I finally fixed the problem, almost.
After contacting HP amd Pacific Image, and following everyone's
instructions, to no avail. I deleted everything. I then;
reset the BIOS for the printer port for ESP,
Click to expand...

Do you mean EPP? The article mentioned setting it in the BIOS. Just think if our
software/hardware had ESP, we wouldn't need keyboards or mice. ~[|8o}
downloaded the HP drivers, and the scanner drivers, and new Twain drivers,
I then re installed everything one at a time, and everything works.
Except every time I restart the computer, I have to re install the printer.
KB said there might be something wrong with the registry, but I would rather
have a root canal than deal with that, so I just install.
Click to expand...

What KB article?
Thanks for your help.
Click to expand...

You're welcome.


--

Brian A. Sesko { MS MVP_Shell/User }
Conflicts start where information lacks.
http://basconotw.mvps.org/

Suggested posting do's/don'ts: http://www.dts-l.org/goodpost.htm
How to ask a question: http://support.microsoft.com/kb/555375
 
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