Scanner Causing Restarts

[rooster]

For some reason, my HP 5100c refused to activate all of a sudden. I hit
Scan and nothing happened.

I Went through the drill to Shut Down~Disconnect~ Uninstall~Reinstall
from the CD ~ Reconnect , but when I restarted, XP kicks into Restart as
soon as it tries to reinitialize the the scanner.

I can't run my PC with the scanner connected, so doing a diagnostic
would be problematic. I also tried shaving down the USB plug, thinking I
might have a poor connection; but, no joy.

Since I'm definitely not hip tech wise, the only way I can think of to
try to find out what might be wrong would be to connect the thing while
my PC is in Hibernation mode. This does not sound like a good idea; but
then, if I had a clue I probably wouldn't be here pestering y'all.

rooster

W-XP Home
Firefox
Thunderbird

 

[Unk]

For some reason, my HP 5100c refused to activate all of a sudden. I hit
Scan and nothing happened.

I Went through the drill to Shut Down~Disconnect~ Uninstall~Reinstall
from the CD ~ Reconnect , but when I restarted, XP kicks into Restart as
soon as it tries to reinitialize the the scanner.

I can't run my PC with the scanner connected, so doing a diagnostic
would be problematic. I also tried shaving down the USB plug, thinking I
might have a poor connection; but, no joy.

Since I'm definitely not hip tech wise, the only way I can think of to
try to find out what might be wrong would be to connect the thing while
my PC is in Hibernation mode. This does not sound like a good idea; but
then, if I had a clue I probably wouldn't be here pestering y'all.

rooster

W-XP Home
Firefox
Thunderbird

Windows XP has a default setting to "Restart on failure"

Right click on "My Computer" and select Manage.
Expand the Event Viewer category and look through each of the three sub-categories for the red
flagged error records. The date and time of these should correspond to your restarts. Double
click on an error record to see the details of the error.

Click Start, Settings, Control Panel, System, Advanced. In the Startup and Recovery section,
click on the "Settings" button to open the Startup and Recovery window. In the System Failure
section, uncheck "Automatically restart", Click "Apply", "OK"

After that change the computer will no longer restart when a system failure occurs. Instead it
will probably throw up a "Blue Screen Of Death" with a STOP error message and then halt
completely, requiring a manual power off and restart (or reset if it has a hardware reset
switch). However, the contents of the STOP error message will give a specific clue
as to the underlying cause of the problem.

Don't be suprised, if after changing the setting, things appear to run just fine.
Some errors are so minor that they will only show up in the Event logs and not produce a BSD.
However, they would still evoke the restart if the setting were changed back to the default.

 

[rooster]

Thanks Unk;

I'm so tired right now (02:00), I can barely straight think.

I'll give your Rx a try in the morning. I've never had a Blue Screen
of (Near) Death Experience and I'm not looking forward to it. But I'll
risk it.

Happy trails,
rooster

 

[rooster]

I just got back to business.

Poking about at:

"Systems" ~ [Device Manager] I came across this and I don't know what it
means:

"SCSI/RAID Controllers “Windows cannot initialize the device driver for
this hardware. (Code 37)”

Click Troubleshoot to start the troubleshooter for this device."

Could this be a clue?

rooster

 

[rooster]

Unk

“Right click on, "My Computer", and select Manage.”

You’ll have to elaborate on this.

Just what manifestation of, “My Computer”, am I to Right Click on? I
usually access it via dropdown menu from "Address" window. What I get is
the file population of My Computer: e.g. Local Disk, DVD/CD-RW,
CompactFlash, etc. to Shared Documents.

rooster