ScanDisk, Internet Explorer, System Restore ...


R

Rob

all do not work. ScanDisk error is "Windows cannot complete the disk
check." IE has an hourglass showing for about a second when trying to open,
then nothing. System Restore makes it to the last screen but when the next
button is clicked, nothing happens (when it should reboot to do the
restore). This computer bluescreened when running updates but I'm not sure
if that is related to these problems. I was able to run chkdsk /r by
booting from the install cd and using the recovery console. I was also able
to run sfc /scannow from windows. Does anyone have any ideas as to how to
troubleshoot this?

TIA,
Rob
(e-mail address removed)
remove _nospam to reply
 
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P

PA Bear [MS MVP]

Asked here/Answered here.

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
 
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N

nass

Rob said:
all do not work. ScanDisk error is "Windows cannot complete the disk
check." IE has an hourglass showing for about a second when trying to open,
then nothing. System Restore makes it to the last screen but when the next
button is clicked, nothing happens (when it should reboot to do the
restore). This computer bluescreened when running updates but I'm not sure
if that is related to these problems. I was able to run chkdsk /r by
booting from the install cd and using the recovery console. I was also able
to run sfc /scannow from windows. Does anyone have any ideas as to how to
troubleshoot this?

TIA,
Rob
(e-mail address removed)
remove _nospam to reply

Did you tried the System Restore from Safe Mode?
Unexplained computer behaviour may be caused by deceptive software
http://support.microsoft.com/kb/827315

Go through these Cleaning steps:
- First, try to clean up your caches, Internet files and delete cookies
by doing this:
Click Start >> Control Panel >> Double click Network and Internet
Connections >> Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256
Scan for malware from here:
install the free trial of Windows Live OneCare
http://onecare.live.com/standard/en-gb/default.htm
http://www.microsoft.com/mscorp/safety/technologies/onecare/default.mspx

- Run a scan from here on-line:
http://security.symantec.com/sscv6/default.asp?langid=ie&venid=sym
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Download Avast Cleaner (offline scanner) from here:
http://www.avast.com/eng/avast-virus-cleaner.html


HTH,
nass
 

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