I wondered if anyone out there has any more stories about their bad experiences with scan? I have. I have been building computers for several years and never once have I damaged the socket on installation or removal of a CPU and this wasn't going to be such an occasion either.
The background to this situation is that I purchased a complete custom build as recommended by CUSTOM PC magazine. One item of which recommended was the Gigabyte P55M-UD2. The board burned out and I had it RMA'ed and replaced by Scan the first time - that was good, well I had just spent over a grand with them on this one occasion, not to mention over that number in my history with them not accounting their newer account management system.
After a year, the board burned out again. The northbridge chips had blown. After emailing them about it and getting replies marked with contempt they eventually allowed me the RMA. It seems they dislike people who are making more work for them.
I double-wrapped the motherboard with bubble wrap and put it into a cardboard envelope sent by signed courier to Scan returns. They tested the board and sent me an automated reply of warranty being 'Rejected'. I had to login to Scan.co.uk to find out that their tester had said some northbridge chips had blown, but were unable to test the board because the socket had taken extensive damage.
I thought they could be professional about the process since according to their technical manager "none of it comes out of our pocket, we just get the manufacturer to exchange it and so it is no problem for us" - needless to say, either I am a hysterical liar, or someone stuck some tweezers in my dead board socket and twisted and bent some pins. This could not have come about from delivery and neither would I purposely damage my board so that it is refused warranty.
Neither would I take photographic evidence to disprove any malpractice - which I am going to do now for all returns in future and advise others to do so as well. Something about this smelled bad, and I felt like an employee had done this because they see me as a bad customer.
After I had called them to complain and ask them why they'd stick their thumb in there to void my warranty and getting rebutted to suggest that I'd be the one to do such a thing when I'd never intentially void my warranty unless I was some kind of imbecile. He said he would return the board free of charge (yeah what am I going to do with my dead board anyway?) after I had emphasised how impossible this is to have happened it made no difference.
He then offered to show me a photograph of the locations of the damage to the socket via email attached below. See what you think. Damage by me or damage by them? Oh and I'm using exactly the same CPU right now, the one which must have somehow forked my old motherboard socket.
Full size image found here...
http://img109.imageshack.us/img109/2083/94080621.jpg
The background to this situation is that I purchased a complete custom build as recommended by CUSTOM PC magazine. One item of which recommended was the Gigabyte P55M-UD2. The board burned out and I had it RMA'ed and replaced by Scan the first time - that was good, well I had just spent over a grand with them on this one occasion, not to mention over that number in my history with them not accounting their newer account management system.
After a year, the board burned out again. The northbridge chips had blown. After emailing them about it and getting replies marked with contempt they eventually allowed me the RMA. It seems they dislike people who are making more work for them.
I double-wrapped the motherboard with bubble wrap and put it into a cardboard envelope sent by signed courier to Scan returns. They tested the board and sent me an automated reply of warranty being 'Rejected'. I had to login to Scan.co.uk to find out that their tester had said some northbridge chips had blown, but were unable to test the board because the socket had taken extensive damage.
I thought they could be professional about the process since according to their technical manager "none of it comes out of our pocket, we just get the manufacturer to exchange it and so it is no problem for us" - needless to say, either I am a hysterical liar, or someone stuck some tweezers in my dead board socket and twisted and bent some pins. This could not have come about from delivery and neither would I purposely damage my board so that it is refused warranty.
Neither would I take photographic evidence to disprove any malpractice - which I am going to do now for all returns in future and advise others to do so as well. Something about this smelled bad, and I felt like an employee had done this because they see me as a bad customer.
After I had called them to complain and ask them why they'd stick their thumb in there to void my warranty and getting rebutted to suggest that I'd be the one to do such a thing when I'd never intentially void my warranty unless I was some kind of imbecile. He said he would return the board free of charge (yeah what am I going to do with my dead board anyway?) after I had emphasised how impossible this is to have happened it made no difference.
He then offered to show me a photograph of the locations of the damage to the socket via email attached below. See what you think. Damage by me or damage by them? Oh and I'm using exactly the same CPU right now, the one which must have somehow forked my old motherboard socket.
Full size image found here...
http://img109.imageshack.us/img109/2083/94080621.jpg
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What good would it do to post on Nexus? I expect I will be garnished for "user error" by the community rather than that it is entirely possible someone can hold a grudge over e-mail queries and do something perfectly easy to cover up?