SBP-2 drive stops responding MSKB#885464

[Guest]

My external hard drive suddenly began giving me delayed write errors. A
search of MS knowledge base finds a known issue and a hotfix.

My problem is that I have a Compaq computer with OEM Windows XP, so the
Microsoft tech support refers me to the Compaq tech support.

Compaq tech support is clueless, which I discovered after spending a couple
hours just trying to get through.

Can anyone help? This is a known bug, with an available fix that MS seems
to want you to jump through hoops to get.

THanks,
Joe

 

[Rock]

My external hard drive suddenly began giving me delayed write errors. A
search of MS knowledge base finds a known issue and a hotfix.

My problem is that I have a Compaq computer with OEM Windows XP, so the
Microsoft tech support refers me to the Compaq tech support.

Compaq tech support is clueless, which I discovered after spending a
couple
hours just trying to get through.

Can anyone help? This is a known bug, with an available fix that MS seems
to want you to jump through hoops to get.

Hotfixes are available to anyone, doesn't matter if it's OEM or not.

[Courtesy of Kelly Theriot, MVP]
Call Microsoft Professional Customer Service @ 1-800-936-5700(4900) (this
line is 24/7), there is an option for hotfix. A rep will email you a link to
the fix.

MS International Support -
http://support.microsoft.com/common/international.aspx

 

[V Green]

My external hard drive suddenly began giving me delayed write errors. A
search of MS knowledge base finds a known issue and a hotfix.

My problem is that I have a Compaq computer with OEM Windows XP, so the
Microsoft tech support refers me to the Compaq tech support.

Compaq tech support is clueless, which I discovered after spending a
couple
hours just trying to get through.

Can anyone help? This is a known bug, with an available fix that MS seems
to want you to jump through hoops to get.

Hotfixes are available to anyone, doesn't matter if it's OEM or not.

[Courtesy of Kelly Theriot, MVP]
Call Microsoft Professional Customer Service @ 1-800-936-5700(4900) (this
line is 24/7), there is an option for hotfix. A rep will email you a link to
the fix.

MS International Support -
http://support.microsoft.com/common/international.aspx

And be sure to tell them you are experiencing the EXACT symptoms
outlined in the KB article.

It's a painless procedure.