Save As Keeps Displaying

[Guest]

I am a PC technician, but a problem reported by one of our associates has me
stumped. I have searched Google Groups, Microsoft's Knowledge Base and this
discussion group with little luck so far. Someone help point me in the right
direction!

My associate is running Outlook 2003 in Windows XP SP2. Starting today,
whenever she tries to send a new email or reply to one she received, the Save
As dialog box continually displays. She can work a couple emails fine, but
then it starts. Once it starts, it just keeps getting worse, Save As popping
up faster and faster. It does not seem to matter which keys she presses. So
far, she has not experienced the issue in any other Office application.

I have tried:

- Deleting and reconfiguring her Outlook profile.
- Repairing Office (2003 Professional).
- Repairing a corrupted PST using Scanpst.
- Closing all PSTs in Outlook.
- Scanning for viruses, which came up clean.

I do not want to uninstall and reinstall Office because I have to work on
this PC via remote control, and the network connection is S-L-O-W. The
reinstall would take a couple hours at least.

I found a few ideas while researching. These mostly involve add-ons in both
Outlook and Word, which is set as her editor. One thing I had decided to try
was turning Word off as her editor to see if that helped any.

I would be grateful for any and all ideas!

Thanks!
Dleepoff

 

[Duncan McC]

I am a PC technician, but a problem reported by one of our associates has me
stumped. I have searched Google Groups, Microsoft's Knowledge Base and this
discussion group with little luck so far. Someone help point me in the right
direction!

My associate is running Outlook 2003 in Windows XP SP2. Starting today,
whenever she tries to send a new email or reply to one she received, the Save
As dialog box continually displays. She can work a couple emails fine, but
then it starts. Once it starts, it just keeps getting worse, Save As popping
up faster and faster. It does not seem to matter which keys she presses. So
far, she has not experienced the issue in any other Office application.

I have tried:

- Deleting and reconfiguring her Outlook profile.
- Repairing Office (2003 Professional).
- Repairing a corrupted PST using Scanpst.
- Closing all PSTs in Outlook.
- Scanning for viruses, which came up clean.

I do not want to uninstall and reinstall Office because I have to work on
this PC via remote control, and the network connection is S-L-O-W. The
reinstall would take a couple hours at least.

I found a few ideas while researching. These mostly involve add-ons in both
Outlook and Word, which is set as her editor. One thing I had decided to try
was turning Word off as her editor to see if that helped any.

I would be grateful for any and all ideas!

Try turning off all addons. ie - I'm asking, does she run other addons?
(perhaps from a third party LOB application?).