safe senders being junked

[Guest]

I have Outlook 2003. Most of my safe senders are still going to junk mail
and I can't figure out why. They also get duplicated when they end up in
junk mail. I mark them "not junk", "add to safe senders", etc but the very
next time, they are in the junk mail box and there is usually 2 of the exact
same message. I do have junk email filters set and these emails don't seem
to fit any of the criteria. Any suggestions? Thanks.

 

[Diane Poremsky [MVP]]

Is it every message or just from certain senders? They may have an invalid
or corrupt email header or invalid from field entry - if so, this would only
happen with certain senders.

 

[Guest]

Just certain senders. Is it something they need to try to fix or is it on my
end?